Pets at Home chooses IDM Software to protect margins

The UKs leading specialist retailer of pet foods and pet products, has chosen LossManager, from IDM Software to help improve their loss prevention efficiency and protect their margins.

LossManager is the latest product from a team who have over 15 years experience pioneering solutions in this field. It allows retailers to analyse data across their entire estate, integrating information from multiple sources and promoting collaborative working with other retail departments to quickly pinpoint and tackle losses. When combined with information from internal audit and other systems such as stock movement, cash movement, operator attendance and CCTV, retailers can very quickly get to grips with the bigger picture of internal loss.

Scott Holland, Head of Loss Prevention for Pets at Home, recognised that by implementing data mining as a core element of his loss prevention strategy he would be able to efficiently support the continued success and growth of Pets at Home.

Scott said: While the vast majority of our colleagues operate to the highest ethical standards, I wanted a system that would help my team quickly identify and deal with the inevitable isolated cases of employee dishonesty that occur; however, much more important to me was to find a supplier that had the expertise and vision to look beyond just the fraud and help me deliver the much higher returns available to Pets at Home by tackling process based losses.

Scott continued: After a thorough review of the suppliers and products available we chose IDM because they demonstrated an excellent level of expertise, which was evident in the vision and thought leadership that they shared with us and their genuine desire to work in partnership with us.

Khuram Kirmani, CEO of IDM Software, said: We are delighted to be working with Pets at Home. We have always prided ourselves on working closely with our clients to push the boundaries of data mining in Loss Prevention and are enthusiastic about helping Scott to deliver his goal of higher returns from a more holistic approach.

Scott concluded: I am confident that we will see a quick return on our investment and that with their absolute commitment to customer service, IDM are the right people for us to build a long term partnership with.

LossManager provides a uniquely powerful combination of head office investigative analysis, automated alert reporting and store/regional KPI reporting, all with a simple to use interface that allows direct and precise action to be quickly taken.

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