NewVoiceMedia, the global provider of cloud technology, has found that while self-help options continue to advance, 68 per cent of U.S. citizens would still prefer a live agent to handle their customer service queries.
General Retail Technology News
Retail IT and technology news articles comprising case studies, product information, opinion articles, reports, new contract wins and product launches. The site hosts information from trade associations, government departments, research analysts and the vendor community. These articles are about specific industry IT solutions and topics relating to how improvements and efficiency gains can be made by the use of information technology in-store and in the retail supply chain. All topics are covered in these articles which include Mobile Computing, RFID, Automatic Identification/Datacapture (AIDC), Printing & Labelling, EPoS systems, Kiosk Technology, Surveillance & Security, Internet Retailing, Retail Supply Chain Management, Digital Signage, through to current news,informed opinion articles and key events on the retail calendar.
The French-style fast-food chain Brioche Dorée has turned to Aures’ technology and expertise to migrate its entire point-of-sale IT assets.
Jun 22, 2016
Brioche Dorée, a leader in French-style fast-food, has chosen Aures' Yuno point-of-sale terminals with a TCPOS software platform to completely overhaul its EPOS management and payment-receipt technology.
1 in 5 mobile & wearable ticketing users to shift to mobile contactless purchases by 2021
Jun 21, 2016
A new study from Juniper Research has found that the number of people using contactless ticketing via mobile or wearables devices will approach 300 million by 2021.
SMBs outpace larger organisations in virtual working, on-demand tools and freelancing
Jun 21, 2016
Close to two thirds (60%) of knowledge workers* in small and medium businesses (SMBs) in the US, UK and Germany now use on-demand tools - technology that is internet or cloud-based - in their professional roles.
How prepared are you for the General Data Protection Regulation (GDPR)?
Jun 21, 2016
By Paul Evans, Managing Director, Redstor.
The European Commission first proposed changes to the EU Data Protection law in early 2012. Following years of debate the proposal has now been finalised with the General Data Protection Regulation (GDPR) coming into force in May 2018.
Expanding to new horizons
Jun 21, 2016
By Paul Watson, CEO, Volo.
Ecommerce is transforming the world into one global marketplace and a growing number of online retailers are looking at international markets for new growth opportunities. The European market is particularly attractive as it offers access to over 500 million potential customers.
New JDA/Centiro Customer Pulse 2016 Report reveals one-third of online consumers switch retailers due to minimum order thresholds
Jun 21, 2016
Nearly a third (31%) of UK online shoppers shopped elsewhere as a result of encountering minimum order thresholds, according to the JDA/Centiro Customer Pulse 2016 Report conducted by YouGov.
5 technologies driving productivity in the supply chain
Jun 21, 2016
By Mike Doyle – Country Manager UK&I, Datalogic.
The 20th June was world productivity day so we thought we’d turn our attention to 5 technologies that we think hold the future to improving productivity in the supply chain.
Retail staff need technology as slick as that on offer to customers
Jun 21, 2016
By Paul Cash, Managing Director of Fruition Partners UK.
In today's retail world it's a given that technology is a vital enabler of competitive advantage with customers.
Consumer goods retailers and manufacturers transforming to maintain competitive advantage
Jun 21, 2016
A survey of 400 consumer goods retail and manufacturing executives from 27 countries reveals that companies who want to keep in front of change and secure competitive advantage are transforming themselves into fully integrated omni businesses—able to respond to the needs of customers across all channels and at any point during their shopping.
