Consumers are becoming increasingly proactive in the way they deal with companies following a poor customer experience. Thats the conclusion of the Customer Experience Impact Survey...
Retail Critical Issues
Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.
This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.
Returned products, social networking sites and word-of-mouth communication all increase the financial burden of poor consumer experiences
Jan 05, 2010 Comments (0)
Dec 16, 2009 Comments (0)
Despite positive signs in retail sales, 73 per cent of consultants working with the majority of the UKs top 50 retailers expect sales to contract or show only marginal growth in 2010...
Dec 15, 2009 Comments (0)
Retailer environments are just too complex to completely and constantly lock down against all intruders. Encrypting cardholder data from end-to-end may be the only way to meet current security requirements. But not all encryption solutions can fully meet the task. Read this white paper to find out more...
Dec 15, 2009 Comments (0)
CODA, has released a new version of its CODA Financials Solution geared specifically to mid- and large-sized retail companies.
Dec 09, 2009 Comments (0)
A surge in retail initiatives next year that will encourage customers to receive product information and vouchers via their mobile phones is being predicted by Pierhouse, the software experts for in-store customer marketing.
Dec 02, 2009 Comments (0)
While two-factor authentication (2FA) is becoming the de-facto standard for remote access to server-based business applications, most enterprises are still accessing their SaaS applications, including Salesforce.com and Google Apps, with passwords that can be easily compromised.
Dec 01, 2009 Comments (0)
Poundstretcher has chosen Vodat International to provide its multi protocol label switching network solution across its 335 stores.
Nov 24, 2009 Comments (0)
The barometer of success or failure for almost every retail business can be evidenced by five critical measures....
Nov 23, 2009 Comments (0)
Boots Opticians is expanding its Customer Care Measure (CCM) programme with Empathica, a customer experience management expert, across the newly merged business with Dollond & Aitchison (D&A).
Digico selects Oracle applications to provide core retail platform for Saudi Arabias newest telecom retail chain
Nov 05, 2009 Comments (0)
Saudi Arabias Digico has selected a broad suite of Oracle Retail applications, the Oracle E-Business Suite and Oracles Siebel applications.