Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.


This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.


Poundstretcher focuses on cost and service with Vodat International

Poundstretcher has chosen Vodat International to provide its multi protocol label switching network solution across its 335 stores.

The Critical Measures of Retail

The Critical Measures of Retail

The barometer of success or failure for almost every retail business can be evidenced by five critical measures....

Boots Opticians expands customer care measure programme

Boots Opticians is expanding its Customer Care Measure (CCM) programme with Empathica, a customer experience management expert, across the newly merged business with Dollond & Aitchison (D&A).

Digico selects Oracle applications to provide core retail platform for Saudi Arabias newest telecom retail chain

Saudi Arabias Digico has selected a broad suite of Oracle Retail applications, the Oracle E-Business Suite and Oracles Siebel applications.

Landlords call for retail therapy as 25,000 shops close

New figures published by the Local Data Company show that 10 per cent of retailers closed between January and September this year.

Get real, and use the recession as a positive agent of change

Get real, and use the recession as a positive agent of change

Nik Davis, Director of Consultancy Services at Retail Assist, believes that retailers cannot afford to wait for the recession to end in their quest to improve sales and profitability.

European e-tailers go global but fail to act local

European e-tailers go global but fail to act local

Opening an online store is a fast, low risk way to enter new countries without investing in physical stores. But as more retailers expand internationally online, research shows many e-shops fail to cater for local shopping habits.

Retailers and etailers confident of improving economy

Businesses are confident that the economy is showing signs of improvement, according to customer research conducted by Maginus.

edd:e helps retailers go green and save money

edd:e helps retailers go green and save money

A new product has been launched which can help retailers improve their energy efficiency by up to 27 per cent.

Charles Clinkard strides forward with Vodat International

Vodat International will continue to provide its MPLS network to all stores for EFT, VOIP, polling and general communications.