Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

 

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Cyber threats a growing concern among citizens - more than one out of ten subject to data breaches

Cyber threats a growing concern among citizens - more than one out of ten subject to data breaches

Seven out of ten are worried about Internet security and more than one out of ten have been subject to data breaches, according to a new survey commissioned by software and services company Tieto.

Customer experience in the hospitality industry set for Improvement with Epicor iScala for Hospitality

Customer experience in the hospitality industry set for Improvement with Epicor iScala for Hospitality

Customers are at the heart of the hospitality industry, where successful businesses pride themselves on delivering the highest levels of customer experience, perhaps more than any other industry, according to Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth.

Preparing for the Peak Period: It’s that time again…

Preparing for the Peak Period: It’s that time again…

By Matthew Robertson, Co-CEO, NetDespatch.

Now that spring has arrived, for most of us this means that we can start planning for long evenings and hopefully some sunshine in the months ahead.

Late payment crisis will not be solved by new payment practice laws, say four in five SMEs, and could deepen thanks to unintended consequences

Late payment crisis will not be solved by new payment practice laws, say four in five SMEs, and could deepen thanks to unintended consequences

The vast majority (74%) of SME do not think new guidelines, forcing large businesses to detail how they pay smaller suppliers, will have an impact on late payments, according to new findings from Crossflow Payments, the supply chain finance platform.

Mobilising and managing supply chains on the go

Mobilising and managing supply chains on the go

By Paul Swaddle, Co-Founder, Pocket App.

All types of transportation services, whether trucking, public transport, aircraft, charter & shuttle bus services, railroads or shipping, and the warehouses that support them, are drowning in paperwork.

It’s do or die: retailers must meet customer expectations through collaboration

It’s do or die: retailers must meet customer expectations through collaboration

By Matthew Robertson, Co-CEO, NetDespatch.

In the age of instant gratification and personalised experiences, consumers are increasingly expecting more and more from retailers, particularly from the delivery stage in the buying cycle.

GEODIS unveils its 2017 Supply Chain Worldwide survey

GEODIS unveils its 2017 Supply Chain Worldwide survey

Through its survey initiative, GEODIS shares the latest insights about Supply Chain challenges that face market stakeholders and shows where they feel potential for improvement can be found.

75% of UK shoppers trust other customers over retail staff

75% of UK shoppers trust other customers over retail staff

Despite retailers' best efforts to improve customer experience and engagement, research by conversational commerce platform iAdvize has found that the majority of UK consumers look to peers when making a purchasing decision, rather than the retailer or brand.

New technologies revolutionising the omni-channel experience

New technologies revolutionising the omni-channel experience

A strong omni-channel B2B customer strategy is vital for many manufacturers these days, but it must go beyond simply ensuring the online experience matches the offline experience, to fully support the buyer throughout the entire, often complex sales process – however they choose to buy, says Michiel Schipperus, CEO, Sana Commerce.

Print management software can be a crucial pillar in a sound financial strategy, says Y Soft

Print management software can be a crucial pillar in a sound financial strategy, says Y Soft

As organisations deal with a growing need to remain competitive, finance teams are faced with the constantly expanding challenge of effectively managing budgets.