Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

 

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

RSS

Incorporating your mobile to maximise customer involvement through Augmented Reality

Incorporating your mobile to maximise customer involvement through Augmented Reality

Michael Valgsgaard, Leading Digital Transformation at IKEA, will lead a speaker session and contribute to a panel discussion titled 'Incorporating your mobile to maximise customer involvement through Augmented Reality' and 'Making a purchase not a payment, how to better know the customer to fulfil a seamless payment' at PayExpo Europe 2017, taking place 4 & 5 October at London's ExCeL.

Are retailers really getting the most out of their Store Associates?

Are retailers really getting the most out of their Store Associates?

As the store evolves to support a complex, omnichannel retailer experience, the role of the Store Associate is changing. But, do retailers know what their Store Associates are doing right now? How can they maximise the value of each Store Associate? And, is there any activity greater in importance than consumer engagement in store?

How can pureplay retailers impress customers?

How can pureplay retailers impress customers?

By Matthew Robertson, Co-CEO NetDespatch.

In 1950 there were 600,000 retail stores in the UK, in 2012 there were 290,000, and just 220,000 are predicted to survive in 2020. Physical stores are not what necessarily attracts shoppers to make a purchase in the mobile era and pureplay retailers are looking to take advantage of the shifting structure in retail.

Warehouse staff shortages make logistics and supply chain automation an imperative

Warehouse staff shortages make logistics and supply chain automation an imperative

Staff shortages are making the role of automation even more important in the logistics and supply chain sectors, a sector expert has claimed.

Verizon 2017 Payment Security Report demonstrates a link between payment card security standard compliance and the ability to defend against cyberattacks

Verizon 2017 Payment Security Report demonstrates a link between payment card security standard compliance and the ability to defend against cyberattacks

With cybercrime on the increase, payment card security is increasingly a focus for companies and consumers alike.

What will close the Cyber and Network Security Skills Gap?

What will close the Cyber and Network Security Skills Gap?

By Alistair Hartrup, CEO Network Critical.

All of us rely on secure financial management systems. Whenever we do online banking, we trust that the server is safe from hackers. There is usually no need to ponder the system that protects our virtual finances, but these systems are always on high alert.

Engineering careers in retail: Yes, they do exist

Engineering careers in retail: Yes, they do exist

Engineers play a very important role in business, but one area that many people don’t consider when they think about engineering is retail. Surprisingly, there are a few career options for engineers who want to work in the retail industry.

Digital Desertion: 60% of consumers less loyal to brands after poor website and app performance, survey reveals

Digital Desertion: 60% of consumers less loyal to brands after poor website and app performance, survey reveals

Internet users are growing more demanding and less forgiving, according to the results of a consumer survey from Apica, the performance monitoring and testing experts.

RFID: Beyond retail and passive use

RFID: Beyond retail and passive use

By James Daniels, freelance writer.

Data comes in many different forms and is something we encounter every day, even though we might not be aware of it. Most of us are also generating tremendous volumes of data without ever realising it.

Retail results show online food sales are eating traditional supermarkets' lunch

Retail results show online food sales are eating traditional supermarkets' lunch

July's Office of National Statistics (ONS) retail results reveal online food spending was up nearly 14% YOY.