Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

 

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Two thirds of retailers have readily embraced e-commerce British retailers lead the way in mobile e-commerce

Two thirds of retailers have readily embraced e-commerce British retailers lead the way in mobile e-commerce

What impact is e-commerce having on retailers? This was the question that HR service provider, SD Worx, put to almost five hundred retailers with fifty to thousands of employees in Britain, Belgium, Germany, France and the Netherlands.

Poor checkout process and lack of payment options main causes of abandoned online baskets, according to Ovum and Klarna

Poor checkout process and lack of payment options main causes of abandoned online baskets, according to Ovum and Klarna

Abandoned shopping baskets remain a significant issue for UK retailers, with checkout cited as the primary point for consumers to fall out the shopper journey, according to data from global analyst house Ovum and leading European payments provider Klarna.

Retailers urged not to overlook reverse logistics as pressure to boost profits in 2017 continues to mount

Retailers urged not to overlook reverse logistics as pressure to boost profits in 2017 continues to mount

Retailers are failing to adequately review the efficiency of their reverse supply chains, particularly when it comes to the quick and effective disposal of returned, excess and unwanted stock, claims retail expert Howard Rosenberg, CEO of B-Stock Solutions.

74% of shoppers ready to share data over in-store Wi-Fi if they can get offers

74% of shoppers ready to share data over in-store Wi-Fi if they can get offers

74% of shoppers are ready to share basic personal data over in-store Wi-Fi if it means they will receive discounts on products they are interested in, new research by Hughes Europe reveals.

UK retail customer experience failing to improve with nearly 50% of queries left unanswered

UK retail customer experience failing to improve with nearly 50% of queries left unanswered

Despite 93% of consumers revealing they are more likely to buy if they receive a positive customer experience, UK retailers are struggling to deliver adequate, consistent service new research suggests.

Broadening horizons- ERP Special Technology Report

Broadening horizons- ERP Special Technology Report

Retail Technology Review spoke to a number of experts from the vendor and analyst communities about recent trends and ongoing areas of development within the world of ERP – including those concerning integration, Cloud/SaaS and Big Data.

In stock, we trust

In stock, we trust

By Andrew Fowkes, Head of Retail Centre of Excellence, SAS UK & Ireland.

Success in the retail space boils down to one simple function: the conversion of sales. However, retailers can only do this if they have stock readily available on the shelves and in the warehouse.

WatchGuard launches new quarterly Internet security report

WatchGuard launches new quarterly Internet security report

WatchGuard Technologies has released the findings of its inaugural quarterly Internet Security Report, which explores the latest computer and network security threats affecting small to midsize businesses (SMBs) and distributed enterprises.

Tech-savvy generation demands the high street to up its game

Tech-savvy generation demands the high street to up its game

Bricks and mortar stores have to do more to satisfy tech savvy shoppers and improve the in-store experience, according to new research.

Welcome to the 20th Anniversary March 2017 edition of Manufacturing & Logistics IT

Welcome to the 20th Anniversary March 2017 edition of Manufacturing & Logistics IT

The March 2017 edition features a Special Technology Report on Enterprise Resource Planning (ERP) Solutions, with the views of experts from the vendor and analyst communities. Also, this edition features an exclusive interview with Pierre d'Imbleval, chief information officer, Renault Sport Racing,looking at how the organisation's IT estate plays a critical role in its success.