Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

 

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Manhattan Associates predicts omni-channel customer service, AI-driven personalisation and dynamic delivery to shape retailer strategies in 2017

Manhattan Associates predicts omni-channel customer service, AI-driven personalisation and dynamic delivery to shape retailer strategies in 2017

Manhattan Associates, Inc. predicts etailers establishing a high street presence, dynamic fulfilment innovations, wider adoption of artificial intelligence and AR/VR technologies, and a shift to "omni-channel customer service" will be key themes for the retail industry in 2017.

E-commerce driving seismic shift in logistics solutions

E-commerce driving seismic shift in logistics solutions

The rapid rise of e-commerce has driven the most disruptive movement to the industrial & logistics industry, transforming the way we think about industrial real estate and restructuring the supply landscape forever, according to the Last Mile/ City Logistics, the latest industrial & logistics report from CBRE.

Why sellers could leave Amazon’s cargo airline grounded

Why sellers could leave Amazon’s cargo airline grounded

By Jonathan Bellwood, Founder & CEO, Peoplevox.

As the global retailing giant strives to maintain maximum share of shoppers' wallets, Amazon is now investing 1.5bn dollars in an air cargo hub to support a fleet of "Prime Air" freight planes.

Retailers' energy bills set to rise by 1%

Retailers' energy bills set to rise by 1%

A new Capacity Market surcharge will add around £378 million in total to energy bills this year, increasing retailers' energy costs by approximately 1%, according to Inprova Energy.

How to know when it's time to 'let go of the baby'

How to know when it's time to 'let go of the baby'

For many online retailers the decision to outsource the order fulfilment function to a supply chain professional is often delayed because of the company owner's entirely understandable reluctance to 'let go of their baby,' says William Walker, sales director of leading online fulfilment specialist, Walker Logistics.

Omnichannel demands shifting in-store expectations

Omnichannel demands shifting in-store expectations

Bricks-and-mortar stores remain a key link in the omnichannel chain for UK shoppers, a new report from ShopperTrak, a global retail insight provider, suggests.

KPMG/Ipsos Retail Think Tank analyse Christmas and Q4 performance

KPMG/Ipsos Retail Think Tank analyse Christmas and Q4 performance

The KPMG/Ipsos Retail Think Tank (RTT) has released its latest findings, stating that the health of UK retail flatlined in Quarter 4 2016.

The changing face of the shopper

The changing face of the shopper

By Matthew Robertson, co-CEO, NetDespatch

Last year we saw 24-hour supermarket shopping slump, with many supermarkets stopping around-the-clock opening hours in stores.

Christmas 2016: How cloud is critical in 2017

Christmas 2016: How cloud is critical in 2017

Christmas retail figures can cast a spell of hope or despair for the year ahead when they are finally made public in January.

Mobile wallet spend to rise by more than 30% this year, reaching US$1.35 Trillion

Mobile wallet spend to rise by more than 30% this year, reaching US$1.35 Trillion

Global spend via mobile wallets is expected to rise by nearly 32% this year to $1.35 trillion, a new study from Juniper Research has found.