Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

 

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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The 'Great Brexit Sale' continues; UK tourist shopper arrivals set to reach 11% rise in Q1

The 'Great Brexit Sale' continues; UK tourist shopper arrivals set to reach 11% rise in Q1

The 'Great Brexit Sale' will continue to draw in international shoppers in Q1 of this year, a new report from Premier Tax Free, the international provider of VAT refund and dynamic currency conversion services, reveals.

IoT enabling the experience-based retailer

IoT enabling the experience-based retailer

The Internet of Things (IoT) will be pivotal in shaping the experience-based retailer of the future, says Beecham Research in its new 'Internet of Retail Market Brief'.

In with the old and with the new: ensuring optimal customer experience

In with the old and with the new: ensuring optimal customer experience

By Graham Ede, Yonder Digital Group.

In a recent survey of customer satisfaction in the UK, the Institute of Customer Service looked at the top 4 differentiators of high-scoring organisations.

UK retailers wasting £90,000 on legacy telephony each year

UK retailers wasting £90,000 on legacy telephony each year

New research reveals that the average retailer is wasting almost £90,000 a year on unnecessary and out-dated telephony systems.

Use mobile data capture to streamline everyday retail processes

Use mobile data capture to streamline everyday retail processes

By Samuel Mueller, CEO, Scandit.

Retailers can obtain a wealth of real-time enterprise data with mobile barcode scans.

From scrolling to sales: the future of mobile retailing

From scrolling to sales: the future of mobile retailing

By Craig Smith, VP of solutions & customer success, Amplience.

Mobile retailing has become a pivotal milestone in consumer buying habits, with over half of online sales being made through mobile devices, reports IMRG.

RFID: Fact or Fiction?

RFID: Fact or Fiction?

By Andrew Blatherwick, Chairman, RELEX Solutions.

The industry may have been talking about RFID for 20 years, but it still has not come into common use or delivered significant value to retailers.

Digital transformation needs to be achieved iteratively and start with the customer to be successful, warns Claranet

Digital transformation needs to be achieved iteratively and start with the customer to be successful, warns Claranet

Charles Nasser, CEO of Claranet, to give keynote speech at Cloud Expo Europe on the real-world challenges of digital transformation.

Calling time on the retail supply chain

Calling time on the retail supply chain

To be competitive in this Amazon dominated retail environment demands better range, lower supply chain costs and improved customer service – a model which cannot be achieved with today's complex and expensive supply chain.

Survey reveals a need for EDI integration among ERP users

Survey reveals a need for EDI integration among ERP users

Almost 88% of EDI users have an ERP (Enterprise Resource Planning) system, a MRP (Materials Resource Planning) system or other planning system, according to a survey of companies conducted recently by leading EDI company, Data Interchange.