Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

 

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Complaining consumers target retailers through social media

Complaining consumers target retailers through social media

New research by HSO has revealed that 36% of consumers would use social media to complain about a product or service. This compared favourably to 30% who would use an online complaints form; 18% who opted for visiting the store and just 14% who preferred the more traditional approach of a telephone call.

Strategies for securing retail payment data

Strategies for securing retail payment data

By André Stoorvogel, Director, Product Marketing in the Payments Group at Rambus.

2Checkout reports new global digital commerce trends for 2017

2Checkout reports new global digital commerce trends for 2017

2Checkout (formerly Avangate) has released its H1 2017 benchmark report on Digital Commerce Trends in Software & Online Services Sales, showing that subscription-based software solutions, downloadable or as a service, maintain a strong upward trend.

Shedding light on the Deep & Dark Web: Bringing risk intelligence to bear for business benefit

Shedding light on the Deep & Dark Web: Bringing risk intelligence to bear for business benefit

By Olivia Rowley, Flashpoint Analyst.

Beyond the accessible surface of the open web, anonymous users exchange illegal goods and plan criminal activities away from prying eyes. Known as the Deep & Dark Web, these covert regions of the Internet are unindexed by search engines and far greater in volume than the open web.

'Europe risks becoming a walled garden of commerce,' warn payment risk experts

'Europe risks becoming a walled garden of commerce,' warn payment risk experts

The Chargeback Company has warned of the threat of eCommerce isolationism brought on by new legislation in Europe: the Digital Single Market, the Revised Payment Services Directive, and the General Data Protection Regulation.

Pin on mobile set to revolutionise the payments industry, says Mypinpad

Pin on mobile set to revolutionise the payments industry, says Mypinpad

Mypinpad, the payments software authentication solutions provider, today released its eBook highlighting the Company's capability to service the emerging PIN on Mobile (PoM) market.

Avoiding the pitfalls of grey market sales

Avoiding the pitfalls of grey market sales

By Tom Collins, Associate, and Camille Arnold, Trainee, at Stevens & Bolton.

In a ruling that has been welcomed by brand owners, the Supreme Court recently confirmed that the sale of 'grey goods' can constitute a criminal offence.

Why 90 percent of sales still happen in brick and mortar stores

Why 90 percent of sales still happen in brick and mortar stores

By Gary Lee, Chief Solutions Officer, Stratix Corporation.

Listen closely – those gasps you hear coming from the retail industry are not the end. They're the sound of pure delight streaming from brick-and-mortar stores. Why? Despite widespread media coverage declaring brick-and-mortar stores as dying, the latest research shows the opposite is true.

KRACK Wi-Fi Attacks: what you need to know

KRACK Wi-Fi Attacks: what you need to know

Sebastien Jeanquier, Principal Consultant at Context Information Security provides some background and advice on KRACK Attack.

Civil Aviation Authority led initiative will require retailers to do more to educate customers about responsible drone usage

Civil Aviation Authority led initiative will require retailers to do more to educate customers about responsible drone usage

UK retailers, including Dixons Carphone, Maplin and Menkind, have announced their commitment to educating users on the responsible use of drones.

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