Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

 

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Russian luxury market bouncing back, but some brands are lagging behind

Russian luxury market bouncing back, but some brands are lagging behind

Despite a difficult trading year in 2015, luxury brands are staging a comeback in the Russian marketplace according to Luxury in Russia: the comeback, a new report released by customer engagement specialists Contactlab and investment company Exane BNP Paribas.

Research finds that 68% of shoppers feel disappointed with freshness of their grocery shop

Research finds that 68% of shoppers feel disappointed with freshness of their grocery shop

A international survey of 4,000 consumers from Blue Yonder, a cloud-based provider of predictive applications for retail, looked at shopping experiences online, in the supermarkets, in the discount retailers and in the mass merchants in the USA, UK, France and Germany.

Top Christmas shopping pet peeves revealed

Top Christmas shopping pet peeves revealed

Shoppers are turning online for their Christmas gift buying this year to escape the stress of long queues, big crowds and repetitive in-store Christmas music, according to new research.

Customer experience should drive digital transformation, says Dorset Creative

Customer experience should drive digital transformation, says Dorset Creative

As more businesses begin their digital transformation, to deliver changes that will bring results, agency Dorset Creative urges them to put customer experience first.

Digital payments con tricks senior execs out of millions

Digital payments con tricks senior execs out of millions

CEOs, MDs and board level execs are being targeted in the latest online security scam which takes advantage of the busy diaries of senior business figures.

Expect more retail technology M&A as the sector arms race accelerates

Expect more retail technology M&A as the sector arms race accelerates

By Paul Vanstone, Director, Catalyst Corporate Finance.
Retailers face a daunting technology challenge as digital innovation transforms their business models. Whilst 90% of sales are still made in physical stores, half of all sales are influenced in some way by customers' use of the internet and shoppers who buy across multiple channels also spend more.

It’s now or never: time is running out to adapt to the digital economy

It’s now or never: time is running out to adapt to the digital economy

By Perry Krug, principal architect, Couchbase.

Today's retail landscape is defined by the weight of expectation. Ever since Amazon made its mark by offering previously unheard of conveniences such as next-day delivery and unquestioned returns, modern shoppers have taken them for granted.

Grocery retailers do not make the right pricing decisions to deliver a good customer experience and maintain margins

Grocery retailers do not make the right pricing decisions to deliver a good customer experience and maintain margins

New research by Blue Yonder, provider of predictive applications for retail, has revealed that grocery retailers feel they are failing to make the right pricing decisions for customers.

Luxury retailers enhancing online propositions, according to new Maginus report

Luxury retailers enhancing online propositions, according to new Maginus report

Maginus has released its second annual report, 'The Changing Face of Luxury Retail in an Online World', revealing that the sector is increasingly turning to digital commerce as it looks to engage with a new generation of luxury consumers online.

Printing volumes on the rise as digital content increases

Printing volumes on the rise as digital content increases

Digital content is actually leading to an increase in printing, despite the common misconception that digitisation will help companies to reduce their reliance on paper. In a recent survey by Danwood of 1,000 office workers, almost half (46%) say they print daily, with 84% of workers believing print is an important aspect of work.