Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

 

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Do retailers understand the opportunity that mobile wallets present?

Do retailers understand the opportunity that mobile wallets present?

The Mobile and Loyalty 2016/2017 Survey shows that the value proposition for mobile wallets is definitely understood and could accelerate as there is still a big appetite for loyalty cards and reward programs.

The new normal: Ensuring retail success in the post-peak era

The new normal: Ensuring retail success in the post-peak era

By Kerry Lemos, CEO, Retail Pro International.

Christmas coming earlier every year might be a cliché for most people, but for the retail industry it's a simple fact. We're already seeing retailers prepare for the festive season, identifying the key products that will be this year's must-haves and gearing up their Christmas campaigns.

Centiro warns retailers can’t rest on their laurels with festive deliveries

Centiro warns retailers can’t rest on their laurels with festive deliveries

Centiro, the delivery management company, is warning retailers they can’t afford to rest on their laurels when it comes to deliveries.

Thinking outside the box when it comes to Christmas discounting

Thinking outside the box when it comes to Christmas discounting

By Ian Webster, Chief Customer Officer, Big Data For Humans.

New study finds 93% of UK Millennials lack trust in online retail, despite e-commerce on the rise

New study finds 93% of UK Millennials lack trust in online retail, despite e-commerce on the rise

UK Millennials have growing security concerns around sharing personal information with retailers, but their need for a convenient shopping experience still outweighs these worries, according to new research released by LexisNexis Risk Solutions.

59% of consumers expect retailers to use technology to gain all-round view of their purchasing history

59% of consumers expect retailers to use technology to gain all-round view of their purchasing history

A new consumer survey by HSO reveals that many retailers are still not able to live up to their customers' expectations of a seamless, omni-channel service.

Voxware study finds early holiday shoppers have highest expectations for order fulfilment

Voxware study finds early holiday shoppers have highest expectations for order fulfilment

Voxware has released survey data that indicates early holiday shoppers expect short delivery windows for the items they purchase online or over the phone.

What does the future hold for the ecommerce market?

What does the future hold for the ecommerce market?

By Matthew Robertson, Co-CEO, NetDespatch.

It is more than 20 years since the first online purchase and, depending on your source that item was either a Sting CD purchased by a man via one of the first ecommerce sites, NetMarket, or a large pizza purchased from the American restaurant chain, Pizza Hut.

Scottish consumers the most demanding in the UK

Scottish consumers the most demanding in the UK

New research conducted by ContactEngine and YouGov* found that Scottish expectation for good customer service has overtaken the notably high precedent set by the demanding English.

Over a quarter of UK consumers wait for sales to shop

Over a quarter of UK consumers wait for sales to shop

Over one in four people (27%) say they 'always' or 'usually' wait for sales to kick in before they shop, according to new research conducted by IMRG, the UK online retail association, and digital insights company Toluna.