Internet Retailing

Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.  Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store,  online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes  purchasing from an online retailer's mobile optimized online site or app.

RSS

Why omnichannel could be the high street's saviour

Why omnichannel could be the high street's saviour

By Dean Frew, CTO & SVP RFID Solutions at SML Group.

Within the past decade, retailers have shifted their focus from physical stores to an "online only" strategy. This is in part due to rising costs of owning and operating physical stores, the higher profit margins for online retailers and also the technological advances that have led to consumers being able to purchase goods from any device.

75% of UK shoppers worried about fake online reviews

75% of UK shoppers worried about fake online reviews

75% of UK shoppers are worried about fake online reviews, research by global reviews and customer insights company Feefo has found.

The findings were revealed in a survey examining attitudes to online reviews among 2,000 UK consumers. Only seven per cent of those surveyed said they completely trust reviews even though 74% admit they are influenced by them.

HydroGarden grows seven-figure online sales channel with Microsoft Dynamics NAV and Sana Commerce

HydroGarden grows seven-figure online sales channel with Microsoft Dynamics NAV and Sana Commerce

A new integrated web store has generated £250,000 revenue per month for UK hydroponics wholesaler HydroGarden.

Preparing for the Peak Period: It’s that time again…

Preparing for the Peak Period: It’s that time again…

By Matthew Robertson, Co-CEO, NetDespatch.

Now that spring has arrived, for most of us this means that we can start planning for long evenings and hopefully some sunshine in the months ahead.

75% of UK shoppers trust other customers over retail staff

75% of UK shoppers trust other customers over retail staff

Despite retailers' best efforts to improve customer experience and engagement, research by conversational commerce platform iAdvize has found that the majority of UK consumers look to peers when making a purchasing decision, rather than the retailer or brand.

New technologies revolutionising the omni-channel experience

New technologies revolutionising the omni-channel experience

A strong omni-channel B2B customer strategy is vital for many manufacturers these days, but it must go beyond simply ensuring the online experience matches the offline experience, to fully support the buyer throughout the entire, often complex sales process – however they choose to buy, says Michiel Schipperus, CEO, Sana Commerce.

Controlled and consistent label and barcode printing for retail and e-commerce

Controlled and consistent label and barcode printing for retail and e-commerce

ScriptX, from UK company MeadCo, provides controlled, consistent and efficient printing from Internet Explorer.

Augmented reality – what’s the ROI?

Augmented reality – what’s the ROI?

By Richard Corps, MD and co-founder of Ads Reality.

Augmented Reality (AR) is the future of marketing as it applies a digital and interactive layer to anything within the real world. From enhancing how we communicate and entertain ourselves to the way we work and solve problems, AR has the potential to transform how we interact with the world around us.

The retailers' guide to millennial expectations

The retailers' guide to millennial expectations

By Dan Thornton, Head of Solution Development, Hughes Europe.

Tech-savvy millennials may be spending like no other generation before them, but their ravenous appetite for online content and data enables them to make well informed decisions about what to buy and where to shop.

Franco Manca adds mobile and web ordering with help from Intelligent Business Systems

Franco Manca adds mobile and web ordering with help from Intelligent Business Systems

Leading Neapolitan sourdough pizza brand Franco Manca, owned by restaurant group Fulham Shore, has added mobile and web ordering options to its customer offering following bespoke integration work with Intelligent Business Systems (IBS).

Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.