Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

 

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Bridging the complexity gap

Bridging the complexity gap

By Stephen Hardy, Managing Director, FPX Ltd.
The business-to-business (B2B) sales ecosystem is an inherently complex space which presents challenges to manufacturers. Regardless of what you sell, how you sell it, and who you're selling to, there are numerous obstacles to ensuring the right product gets to the right customer at the right price via the customer's preferred channel.

Surge in applicants eases Britain's cyber security skills crisis, research by Indeed

Surge in applicants eases Britain's cyber security skills crisis, research by Indeed

A surge in interest from candidates has helped shrink Britain's cyber security skills gap, but the shortage of expertise means UK Plc remains at risk of cyber attack, according to new data released by the global job site Indeed.

The whole truth about Amazon and Whole Foods

The whole truth about Amazon and Whole Foods

The e-commerce delivery firm ParcelHero says there is a good reason why Amazon's making the £10.7bn step into brick and mortar retail by purchasing Whole Foods Market: it could lead to a chain of cashier-less fresh food stores.

The future is intelligent – Is AI the new customer service?

The future is intelligent – Is AI the new customer service?

By Jason Maynard, director of data and analytics, Zendesk.

We are in a new age of digital customer service where on-demand help is expected 24/7, 365 days a year but does your self-service support live up to this demand?

Research reveals marketplaces need fintech innovation

Research reveals marketplaces need fintech innovation

New research from Edgar, Dunn & Company, commissioned by SafeCharge, the payments services partner, has revealed the challenges inhibiting the growth of marketplaces and calls for fintech innovation to address them.

Can drop shipping level the retail playing field?

Can drop shipping level the retail playing field?

Ken Chrisman, division President of Sealed Air, a global leader in packaging solutions and technology, discusses the risks of implementing drop shipping and how to mitigate those while remaining competitive and profitable in the marketplace.

Pallet Truck Shop explores eCommerce trends

Pallet Truck Shop explores eCommerce trends

With no signs of eCommerce growth slowing down, Pallet Truck Shop, one of the longest-standing online businesses in the UK, has explored the online retail trends for 2017/18, highlighting how being 'in the know' can help online agents succeed.

7 ways that Progressive Web Apps are disrupting digital strategies

7 ways that Progressive Web Apps are disrupting digital strategies

Will Morris of Alchemy Digital says that web apps herald a new era in how brands engage with their audiences.

GDPR polarises the enterprise as low awareness and confidence slows preparations among smaller businesses

GDPR polarises the enterprise as low awareness and confidence slows preparations among smaller businesses

Low confidence and a lack of awareness is hampering smaller businesses' preparations for the General Data Protection Regulation (GDPR) with only a year until the May, 2018, deadline, according to a recent survey commissioned by data management company NetApp.

Transport operators to address terror risk from vehicles

Transport operators to address terror risk from vehicles

As the UK deals with terror threat, some of the UK's largest HGV fleet operators are to meet later this month for a briefing about preventing vehicles being used as a weapon.