Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

 

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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It’s do or die: retailers must meet customer expectations through collaboration

It’s do or die: retailers must meet customer expectations through collaboration

By Matthew Robertson, Co-CEO, NetDespatch.

In the age of instant gratification and personalised experiences, consumers are increasingly expecting more and more from retailers, particularly from the delivery stage in the buying cycle.

GEODIS unveils its 2017 Supply Chain Worldwide survey

GEODIS unveils its 2017 Supply Chain Worldwide survey

Through its survey initiative, GEODIS shares the latest insights about Supply Chain challenges that face market stakeholders and shows where they feel potential for improvement can be found.

75% of UK shoppers trust other customers over retail staff

75% of UK shoppers trust other customers over retail staff

Despite retailers' best efforts to improve customer experience and engagement, research by conversational commerce platform iAdvize has found that the majority of UK consumers look to peers when making a purchasing decision, rather than the retailer or brand.

New technologies revolutionising the omni-channel experience

New technologies revolutionising the omni-channel experience

A strong omni-channel B2B customer strategy is vital for many manufacturers these days, but it must go beyond simply ensuring the online experience matches the offline experience, to fully support the buyer throughout the entire, often complex sales process – however they choose to buy, says Michiel Schipperus, CEO, Sana Commerce.

Print management software can be a crucial pillar in a sound financial strategy, says Y Soft

Print management software can be a crucial pillar in a sound financial strategy, says Y Soft

As organisations deal with a growing need to remain competitive, finance teams are faced with the constantly expanding challenge of effectively managing budgets.

BSI's Global Supply Chain Intelligence report reveals top supply chain risks in 2016

BSI's Global Supply Chain Intelligence report reveals top supply chain risks in 2016

In 2016 global supply chains continued to face a range of security, social responsibility, and business continuity risks, with many of these issues provoked by one another. BSI noted multiple incidents that started out as a security, social responsibility, or a business continuity risk that cascaded into other supply chain issues.

Global supply chains increasingly disrupted by both physical and ideological battles

Global supply chains increasingly disrupted by both physical and ideological battles

Lack of trust and transparency as a result of ideological and military conflicts are undermining the international supply chains linking the world, according to the Q1 2017 CIPS Risk Index, powered by Dun & Bradstreet.

How fast are Retailers adopting RFID?

How fast are Retailers adopting RFID?

By Dean Frew, CTO and SVP RFID Solutions, SML RFID.

According to recent news, statistics and insight from industry experts about the apparel business and omnichannel retailing, universal RFID adoption is a done deal within the industry. Or is it?

Nearly two-thirds of UK consumers say a disconnected shopping experience would make them consider changing retailers

Nearly two-thirds of UK consumers say a disconnected shopping experience would make them consider changing retailers

MuleSoft, the platform provider for application networks, has revealed research that shows nearly two-thirds (61 per cent) of UK consumers would consider changing retailers due to a disconnected shopping experience.

Augmented reality – what’s the ROI?

Augmented reality – what’s the ROI?

By Richard Corps, MD and co-founder of Ads Reality.

Augmented Reality (AR) is the future of marketing as it applies a digital and interactive layer to anything within the real world. From enhancing how we communicate and entertain ourselves to the way we work and solve problems, AR has the potential to transform how we interact with the world around us.