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It’s do or die: retailers must meet customer expectations through collaboration

It’s do or die: retailers must meet customer expectations through collaboration

By Matthew Robertson, Co-CEO of NetDespatch.

In the age of instant gratification and personalised experiences, consumers are increasingly expecting more and more from retailers, particularly from the delivery stage in the buying cycle. This is what makes partnerships so critical in today's competitive commercial environment.

Importance of print security cannot be ignored in the age of IoT, says Y Soft

Importance of print security cannot be ignored in the age of IoT, says Y Soft

While the expansion of the Internet of Things is helping bring added efficiency and convenience to the way people work, such a rapid proliferation of internet- and cloud-enabled devices is also allowing the cyber threat landscape to grow with it.

Brits queue-up to complain about shopping

Brits queue-up to complain about shopping

New UK consumer research from Adyen reveals the love-hate relationship Brits have with both in-store and online shopping, but especially queues

New research shows cybersecurity battleground shifting to Linux and web servers

New research shows cybersecurity battleground shifting to Linux and web servers

WatchGuard's latest quarterly Internet Security Report reveals that despite an overall drop in malware detection, Linux malware made up more than 36 percent of the top threats identified in Q1 2017.

'Building the Store of the Future' – exclusive free report written by Store X Summit

'Building the Store of the Future' – exclusive free report written by Store X Summit

Traditional bricks and mortar retailers are under siege as consumers warmly embrace the Internet shopping experience. Learn more here.

Bridging the complexity gap

Bridging the complexity gap

By Stephen Hardy, Managing Director, FPX Ltd.
The business-to-business (B2B) sales ecosystem is an inherently complex space which presents challenges to manufacturers. Regardless of what you sell, how you sell it, and who you're selling to, there are numerous obstacles to ensuring the right product gets to the right customer at the right price via the customer's preferred channel.

Surge in applicants eases Britain's cyber security skills crisis, research by Indeed

Surge in applicants eases Britain's cyber security skills crisis, research by Indeed

A surge in interest from candidates has helped shrink Britain's cyber security skills gap, but the shortage of expertise means UK Plc remains at risk of cyber attack, according to new data released by the global job site Indeed.

The whole truth about Amazon and Whole Foods

The whole truth about Amazon and Whole Foods

The e-commerce delivery firm ParcelHero says there is a good reason why Amazon's making the £10.7bn step into brick and mortar retail by purchasing Whole Foods Market: it could lead to a chain of cashier-less fresh food stores.

The future is intelligent – Is AI the new customer service?

The future is intelligent – Is AI the new customer service?

By Jason Maynard, director of data and analytics, Zendesk.

We are in a new age of digital customer service where on-demand help is expected 24/7, 365 days a year but does your self-service support live up to this demand?

Research reveals marketplaces need fintech innovation

Research reveals marketplaces need fintech innovation

New research from Edgar, Dunn & Company, commissioned by SafeCharge, the payments services partner, has revealed the challenges inhibiting the growth of marketplaces and calls for fintech innovation to address them.