Internet Retailing

Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.  Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store,  online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes  purchasing from an online retailer's mobile optimized online site or app.

RSS

Bridging the complexity gap

Bridging the complexity gap

By Stephen Hardy, Managing Director, FPX Ltd.
The business-to-business (B2B) sales ecosystem is an inherently complex space which presents challenges to manufacturers. Regardless of what you sell, how you sell it, and who you're selling to, there are numerous obstacles to ensuring the right product gets to the right customer at the right price via the customer's preferred channel.

The whole truth about Amazon and Whole Foods

The whole truth about Amazon and Whole Foods

The e-commerce delivery firm ParcelHero says there is a good reason why Amazon's making the £10.7bn step into brick and mortar retail by purchasing Whole Foods Market: it could lead to a chain of cashier-less fresh food stores.

The future is intelligent – Is AI the new customer service?

The future is intelligent – Is AI the new customer service?

By Jason Maynard, director of data and analytics, Zendesk.

We are in a new age of digital customer service where on-demand help is expected 24/7, 365 days a year but does your self-service support live up to this demand?

Can drop shipping level the retail playing field?

Can drop shipping level the retail playing field?

Ken Chrisman, division President of Sealed Air, a global leader in packaging solutions and technology, discusses the risks of implementing drop shipping and how to mitigate those while remaining competitive and profitable in the marketplace.

Pallet Truck Shop explores eCommerce trends

Pallet Truck Shop explores eCommerce trends

With no signs of eCommerce growth slowing down, Pallet Truck Shop, one of the longest-standing online businesses in the UK, has explored the online retail trends for 2017/18, highlighting how being 'in the know' can help online agents succeed.

3CX V15.5 sets high standard in usability with new web client

3CX V15.5 sets high standard in usability with new web client

3CX, developer of next-generation software-based Unified Communications solution, has announced a faster, more secure, more reliable way to provide unified communications with the release of 3CX Phone System V15.5.

Enabling retail & e-commerce to take control of printing from the internet: MeadCo launches ScriptX 8.0

Enabling retail & e-commerce to take control of printing from the internet: MeadCo launches ScriptX 8.0

MeadCo's browser add-on, ScriptX, enables controlled and consistent printing from Internet Explorer, essential for the accuracy and efficiency needed by the retail and e-commerce industry.

Why omnichannel could be the high street's saviour

Why omnichannel could be the high street's saviour

By Dean Frew, CTO & SVP RFID Solutions at SML Group.

Within the past decade, retailers have shifted their focus from physical stores to an "online only" strategy. This is in part due to rising costs of owning and operating physical stores, the higher profit margins for online retailers and also the technological advances that have led to consumers being able to purchase goods from any device.

75% of UK shoppers worried about fake online reviews

75% of UK shoppers worried about fake online reviews

75% of UK shoppers are worried about fake online reviews, research by global reviews and customer insights company Feefo has found.

The findings were revealed in a survey examining attitudes to online reviews among 2,000 UK consumers. Only seven per cent of those surveyed said they completely trust reviews even though 74% admit they are influenced by them.

HydroGarden grows seven-figure online sales channel with Microsoft Dynamics NAV and Sana Commerce

HydroGarden grows seven-figure online sales channel with Microsoft Dynamics NAV and Sana Commerce

A new integrated web store has generated £250,000 revenue per month for UK hydroponics wholesaler HydroGarden.

Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.