Internet Retailing

Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.  Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store,  online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes  purchasing from an online retailer's mobile optimized online site or app.

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75% of UK shoppers trust other customers over retail staff

75% of UK shoppers trust other customers over retail staff

Despite retailers' best efforts to improve customer experience and engagement, research by conversational commerce platform iAdvize has found that the majority of UK consumers look to peers when making a purchasing decision, rather than the retailer or brand.

New technologies revolutionising the omni-channel experience

New technologies revolutionising the omni-channel experience

A strong omni-channel B2B customer strategy is vital for many manufacturers these days, but it must go beyond simply ensuring the online experience matches the offline experience, to fully support the buyer throughout the entire, often complex sales process – however they choose to buy, says Michiel Schipperus, CEO, Sana Commerce.

Controlled and consistent label and barcode printing for retail and e-commerce

Controlled and consistent label and barcode printing for retail and e-commerce

ScriptX, from UK company MeadCo, provides controlled, consistent and efficient printing from Internet Explorer.

Augmented reality – what’s the ROI?

Augmented reality – what’s the ROI?

By Richard Corps, MD and co-founder of Ads Reality.

Augmented Reality (AR) is the future of marketing as it applies a digital and interactive layer to anything within the real world. From enhancing how we communicate and entertain ourselves to the way we work and solve problems, AR has the potential to transform how we interact with the world around us.

The retailers' guide to millennial expectations

The retailers' guide to millennial expectations

By Dan Thornton, Head of Solution Development, Hughes Europe.

Tech-savvy millennials may be spending like no other generation before them, but their ravenous appetite for online content and data enables them to make well informed decisions about what to buy and where to shop.

Franco Manca adds mobile and web ordering with help from Intelligent Business Systems

Franco Manca adds mobile and web ordering with help from Intelligent Business Systems

Leading Neapolitan sourdough pizza brand Franco Manca, owned by restaurant group Fulham Shore, has added mobile and web ordering options to its customer offering following bespoke integration work with Intelligent Business Systems (IBS).

Smart thinking: Smart watches and speakers will be the next retail battleground, says e-commerce expert

Smart thinking: Smart watches and speakers will be the next retail battleground, says e-commerce expert

Apple Watch sales doubled last year, and smart speakers such as Amazon Echo will be a £7bn market within 5 years. But are consumers and retailers ready for the revolution in shopping habits they will bring, asks e-commerce specialist Fastlane International

Retail Pro International warns retailers against digital transformation ‘white elephants’

Retail Pro International warns retailers against digital transformation ‘white elephants’

Retail Pro International, provider of platform retail management software for mid- and top-tier specialty retailers, is warning retailers undertaking digital transformations that they may be left with white elephants if they fail to integrate with the existing ecosystem.

Hitting the mark – new report outlines the best in the email marketing industry

Hitting the mark – new report outlines the best in the email marketing industry

dotmailer, the email marketing platform provider, has released its Hitting the Mark report, a look into the email marketing strategies of 100 influential global retailers.

Coupa scores customer win with JD Sports

Coupa scores customer win with JD Sports

Coupa Software has announced that UK sports fashion retailer, JD Sports Fashion plc (JD), has selected Coupa's cloud-based Procure-to-Pay (P2P) solution to integrate with its existing ERP system. By selecting Coupa, JD aims to offer an improved, simpler and more accessible P2P service to its store and office colleagues alike.

Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.