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Critical Issues...
Critical issues affecting the retail supply chain and in store technology

Reaching out to a new world
March 09, 2010 - Case study
When Dan King and his girlfriend set up a street and urban clothing shop in sleepy Eastbourne, an online business was just an afterthought. They were following their dream of having their own shop. However, as Dan had experience in web design, it seemed logical to develop an online presence too...

Consumers warn collaborate on supply chain or lose 46% sales
June 28, 2010
Consumers have issued a warning to the major brands that low on shelf availability regularly puts 46%* of sales at stake, a high profile survey into Grocery and FMCG consumer buying habits has revealed.

Will your organisation have a victorious World Cup campaign?
June 21, 2010
With the 2010 World Cup underway, Brian Norman, Managing Director at Vista Retail Support, asks whether retailers have their EPOS in peak condition for an increase in business.

Are you Green or Not?
June 11, 2010
Steve Odland, CEO of Office Depot, argues that some businesses are ‘green washing’ their products to adhere to consumer trends.

Will RFID overtake the barcode?
June 07, 2010
Every year, RFID adoption picks up the pace, moving into different verticals and finding new applications. The burning question is: will RFID replace the barcode, and if so when?

Simple answer to a complex problem
May 08, 2010
Trading electronically makes great strategic sense for buyers and suppliers alike, but technical complexity can be a barrier to realising the benefits of enhanced supply chain visibility.

Leading retailers align cross-channel supply chain execution for reducing total landed cost
May 07, 2010
Aberdeen, a Harte-Hanks Company, surveyed 128 retailers to reveal that 50% of retailers identify the need to respond to demand and reducing current inventory levels in stores, channels, and warehouses

Majority of US consumers agree that customer service is ‘getting worse’
April 30, 2010
Empathica Consumers Insights survey indicates that while Americans are spending less, retailers must cope with higher customer expectations.

Conversion optimisation – the value of multivariate testing
March 01, 2010
The online retail space is more competitive than ever. George Ioannou, Head of Creative & Strategy at Maginus, argues that it no longer needs to be a case of trial and error for retailers when trying to build relationships with online customers. The introduction of multivariate testing can help companies test and respond quickly to improve website performance.

Empathica indicates that during an economic crisis, women make more sacrifices than men
March 02, 2010
A survey of more than 7,200 consumers indicates women hold back on their spending more than men in a down economy.

Excise Movement and Control System (EMCS): Kewill White Paper
March 01, 2010 - the excise sector is undergoing a
The Excise Movement and Control System for the transport of excisable goods under duty suspension will be introduced on 1st April 2010.

One small step for man, one giant leap for staff morale
February 22, 2010
A few subtle changes make all the difference, says business consultant. Sales are falling, communication is lacking and motivation is at a seasonal low. In other words, it’s February.

Customer Service Strategies will be Top Business Focus for 2010
February 15, 2010
Genesys identifies ways that businesses can improve the customer relationship and increase the bottom line by £millions this year
Better online experience for customers is key.

Business agility through IT infrastructure
February 09, 2010 By Peter Birkett, Chief Executive Officer, adept4.
Over the past twelve months the UK economy has seen many changes. Major organisations have had profits squeezed and even gone out of business, but there are ways in which every business can utilise its current IT infrastructure to become more profitable.

“Has the BIG FREEZE cost your business BIG BUCKS?”
February 01, 2010
The Federation of Small Businesses (FSB) has estimated that the recent bad weather, widespread commuter disruption and school closures, has cost the UK business economy at least £600 million a day and that a business continuity plan could be your answer to such severe weather disruption.

Letter to the Editor
December 02, 2009
While two-factor authentication (2FA) is becoming the de-facto standard for remote access to server-based business applications, most enterprises are still accessing their SaaS applications, including Salesforce.com and Google Apps, with passwords that can be easily compromised.

The Critical Measures of Retail
Alan Morris, Managing Director of Retail Assist
The barometer of success or failure for almost every retail business can be evidenced by five critical measures....

Get real, and use the recession as a positive agent of change
October 21, 2009
Nik Davis, Director of Consultancy Services at Retail Assist, believes that retailers cannot afford to wait for the recession to end in their quest to improve sales and profitability.

European e-tailers go global but fail to act local
October 20, 2009 By Frank Lord, managing director Europe Middle East and Africa, ATG
Opening an online store is a fast, low risk way to enter new countries without investing in physical stores. But as more retailers expand internationally online, research shows many e-shops fail to cater for local shopping habits.