Internet Retailing
News articles, whitepapers, videos, opinion and resources relating to multi channel retailing.

eCommera has launched 17 web and mobile sites for Clarins Group in first phase of ambitious digital commerce roadmap January 31, 2012 eCommera has made a rapid start to 2012 by launching the Clarins France online site, joining the 17 sites for brands within the Clarins Group that were launched in 2011. ME Commerce - Moving your IT strategy from 'multiple channels' to 'multichannel' January 18, 2012 ME commerce is a term recently coined to describe the coming together of mobile and e-commerce. The ethos is simple: virtual shopping is no longer limited to sitting in front of a PC or laptop, browsing and buying from retail sites, an activity traditionally referred to as e-commerce. House of Fraser utilises Box Technologies Solutions to launch new Concept Stores January 11, 2012 Box Technologies has announced that a range of its customer-facing technologies played a key role in the launch of the House of Fraser's first two new format concept stores, House of Fraser.com. hybris and Unic launch eCommerce Benchmark through the eCommerce Foundation January 10, 2012 hybris, the provider of eCommerce and multichannel communication software, and Unic, the European eCommerce and Product Information Management Specialist, have announced the launch of eCommerce Benchmark, in cooperation with the eCommerce Foundation. NetDespatch reports Internet sales boom as more shoppers order online January 10, 2012 NetDespatch, whose web-based software helps retailers despatch parcels for orders placed on-line, is reporting a 50 per cent increase in online traffic compared with the same two weeks before Christmas last year. Debenhams and Empathica recognised in the UK Customer Satisfaction Awards January 10, 2012 Since launching a Customer Experience Management (CEM) programme, Debenhams, the department store group, has achieved over 380,000 items of feedback from their customers, and identified more than 22,000 brand advocates who have made 2.2 million recommendations to friends and followers via Facebook and Twitter using GoRecommend. Online Christmas Shopping - grab a bargain- but what's the risk? December 18, 2011 More people than ever are using their personally owned smartphones to send and receive e-mails, browse the Internet, shop online and visit social media sites-as well as perform work activities or even connect to the company network. How to maximise your revenue – and profit – in the Christmas trading period December 14, 2011 Michael Ross, director of eCommera, the provider of optimised ecommerce solutions, urges retailers to focus on the controllable inputs to their business, and to measure the trading data that will have most impact on profit; and provides his top tips. Comet selects Quest to deliver effective online shopping experience December 13, 2011 Quest Software, Inc. is helping home electrical retailer, Comet, improve its online customer shopping experience by providing application performance monitoring and management tools. eGain establishes direct business operations in Germany December 13, 2011 eGain, provider of cloud and on-site customer interaction software, has announced the launch of eGain Deutschland. Consumers can beat fuel costs by shopping online December 13, 2011 Rising fuel costs have led to one in four people in the UK to opt for online shopping rather than drive their cars. Macro 4 helps Amethyst Group gear up its IT for annual Christmas online shopping frenzy December 07, 2011 Amethyst Group is relying on Performance Management software from Macro 4 to ensure it has the computing power to handle increased sales activity in the Christmas shopping season. Butlers selects Demandware for global eCommerce expansion December 07, 2011 Demandware, Inc., a provider of on-demand ecommerce solutions, has announced that German homeware retailer, Butlers, has selected the Demandware Commerce platform as the foundation for its global ecommerce initiatives. 46 per cent of online shoppers will leave purchases to the last minute this Christmas November 30, 2011 Nearly half (46%) of UK shoppers will be doing last minute online shopping in the week leading up to 25 December this year, but over two thirds (67.3%) don't trust retailers to deliver gifts before the big day according to new research. 27% simply expect deliveries to be late. Empathica launches Online Resource Centre for Customer Experience Management professionals November 30, 2011 Empathica Inc., provider of Customer Experience Management (CEM) solutions to more than 200 of the world's most respected brands, has launched its Online Resource Centre. Transactis Home Shopping Index shows the online channel is reaching maturity November 30, 2011 The unparalleled growth of online shopping over much of the last decade appears to be starting to level off, as the internet has matured as a purchasing channel and emerged the centrepiece of an established multi-channel retail mix, the five-year Transactis Home Shopping Index shows. eCommera acquires Symsource to help retailers capitalise on explosion in mobile commerce November 23, 2011 eCommera, a provider of intelligent eCommerce trading solutions, has acquired Symsource, a mobile applications solutions provider. The Only Way is Essex star sells clothes online thanks to SecureTrading's payment processing solution November 23, 2011 Lucy Mecklenburgh, star of ITV2's The Only Way is Essex series, has launched a B2C eCommerce website – www.lovelucyx.com - selling the latest ladies' fashion designs and has chosen SecureTrading to provide the online payments solution.

Internet Retailing Videos The future of retailing VIDEO - By Dr Patrick Dixon How retailers and shopping centres need to fight back against online sales sites. Ocado Supply Chain (part1) YourTechTV.com A great video looking at the food supply chain at Orcado. Ocado Supply Chain (part2) YourTechTV.com 2nd part in this feature on Ocado Related Research Poorly performing websites costing retailers up to £5.65 billion per year March 02, 2010 Research has shown that retailers are potentially losing up to £5.65 billion per year in lost sales. This is because consumers are abandoning online transactions due to poorly performing websites. Avoiding the 'Seven Deadly Sins' of Online Fraud January 19, 2010 Ori Eisen, Chief Innovation Officer at 41st Parameter, highlights seven 'online sins' which, if addressed, can deter the use of stolen credit cards and reduce identity theft and fraud. Internet Retailing Getting Started Guide White Paper Seven steps to e-Commerce Survival of the Fittest A Retail business brief How Leading Retailers Are Positioning Themselves for Profitability and Strength in a Tough Economy. Decrypting Retail Card Data Security White Paper Retailer environments are just too complex to completely and constantly lock down against all intruders. Encrypting cardholder data from end-to-end may be the only way to meet current security requirements. But not all encryption solutions can fully meet the task. Read this white paper to find out more... Quick Diary Dates EuroCIS 2012 28 February 2012 Messe Düsseldorf, Düsseldorf, Germany Retail Business Technology Expo and Cards & Payments Solutions 2012 13 March 2012 Earls Court Exhibition Centre, Warwick Road, London, SW5 9TA Total Supply Chain Summit 21 May 2012 Hilton Birmingham Metropole, National Exhibition Centre, Birmingham B40 1PP ID WORLD 2011 2 November 2012 Milanofiori Congress Centre, Strada 1A, Milanofiori 20090 Assago, Milan, Italy Sponsored Links Manufacturing & Logistics IT Magazine Europe's leading business magazine and website dedicated to the use of technology in manufacturing and the supply chain. IT Reseller Magazine Provides real-time IT Channel technology news and education material updated throughout the business day for corporate managers and hi-tech professionals. YourTechTV.com 100's of hi-end technology only videos from around the world. Free video sharing portal. YourLogisticsTV.com Website totally dedicated to logistics and material handling videos. Transport Distribution Europe Magazine (TDE) If you’re involved in the exciting and mission-critical world of transport and distribution, make sure you subscribe to Transport Distribution Europe Magazine (TDE) aimed at fleet and transport professionals just like you.