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Critical Issues
Datalogic's acquisition of Accu-Sort Systems completed
January 24, 2012
Datalogic S.p.A. (Datalogic) has completed the acquisition, through certain of its subsidiaries, of Accu-Sort Systems Inc., the supplier of Automatic Identification (Auto-ID) products in the US, and certain affiliates of Accu-Sort Systems Inc. ("Accu-Sort") from certain subsidiaries of Danaher Corporation.
The Health Store invests in Accord with wall-to-wall Voice
November 08, 2011
Supply chain software specialist BCP continues to grow its client portfolio with the addition of new customer, The Health Store, which is making a £300,000 investment in BCP's Accord software suite, including wall-to-wall Voice Directed WMS, for its head office in Nottingham.
Games expert Hasbro selects Zetes data capture system
September 28, 2011
Hasbro Ireland, the European manufacturing site for the Branded Play Company behind famous games like Monopoly, Connect 4 and Operation, has implemented a warehouse optimisation system from Zetes Ireland, based in Limerick and Dublin.
New Cognex image-based barcode reader designed to outperform laser scanners
January 11, 2011
Cognex Corporation has announced the new DataMan 500 image-based barcode reader. DataMan 500 is designed to achieve higher read rates, offer improved on-line visualization and have higher reliability than laser scanners currently in use in the logistics, postal and retail distribution markets.
Intermec expands line of industrial handheld scanners
November 03, 2010
Intermec, Inc. has expanded its award-winning SR61T industrial scanning portfolio, including the all-new SR61THP high performance scanner, the SR61TXR extra range scanner and the SR61T2D industrial range imager.
BT wins five-year Debenhams retail deal
September 22, 2010
BT has won a five-year contract with Debenhams to transform the high street retailer's data network and upgrade it onto BT's next generation, high-speed 21CN software-driven network.
Nordic ID Merlin charms with its RFID capabilities
September 08, 2010
Finnish handheld manufacturer Nordic ID has launched a new mobile RFID reader series, the Nordic ID Merlin. Nordic ID Merlin is reported to have a fast, best-in-class RFID reader for professional use with high antenna gain and transmission power, excellent directivity and receiver sensitivity.
Global RFID market continues to grow
September 07, 2010
The global RFID business has grown about five fold in the last ten years and analyst IDTechEx has detailed reasons for seeing the market grow 4.2 times in value over the next ten years.
J D Williams picks Dematic Voice solution
September 07, 2010
J D Williams & Company Limited has awarded Dematic, provider of a range of intelligent logistics and materials handling solutions, with a major contract to supply and install a pick to Voice system.
Finding a payments partner to keep card details secure
July 12, 2010
Mike Bielinski argues that businesses must not panic about the Payment Card Industry Data Security Standard but make the most of the opportunities to be gained from working with a partner who can ensure your data is protected at all times.
VeriFone VeriShield Protect Technical Assessment White Paper
June 28, 2010
A PCI Qualified Security Assessor (QSA) recently conducted an independent technical assessment of VeriShield Protect, VeriFone's end-to-end encryption solution. The QSA found that VeriShield Protect can nearly eliminate the risk of card data compromise from a merchant's retail environment and dramatically reduce the scope of PCI compliance.
Halfords picks Dematic small parts solution
May 28, 2010
Halfords has awarded Dematic a prestigious contract to install a picking system that combines pick to light, pick to voice and a Dematic Multishuttle Consolidation Buffer at the retailer’s new 310,000 sq ft Small Parts Picking Centre in Coventry.
Next year Storage Expo will be evolving
October 16, 2009
Reed Exhibitions presents 360°IT, incorporating Storage Expo, a new event dedicated to the IT community and professionals working to deliver next generation IT Infrastructure.
Highlights from RFID Europe 2008
by Dr Peter Harrop
IDTechEx's RFID Europe 2008 event, staged in Cambridge, UK, once again delivered an excellent show for all attendees.
How barcodes add brand value
By Charlie Trumpess
Today the world turns on bar code technology. Without it the carefully choreographed dance of just-in-time manufacture, warehouse management, distribution, inventory control and stock replenishment would unravel...
Future Store in Tönisvorst
September 15, 2008
Exactly 100 days after the opening of the real,- Future Store in Tönisvorst, North Rhine-Westphalia, METRO Group and its sales division real,- draw a first interim balance:
Zetes BHS Case Study
<< VIDEO >>
BHS video Case study, showcasing Zetes Nucleus In Store and Stock Audit Solutions.
A New Name and New Scanners!
April 21, 2008 - Case Study
Following their acquisition of Wal-Mart’s former locations, the Metro Group planned to make upgrades and changes to the estates of their new stores, including the checkout area.
RFID: The Next Generation of AIDC
Application white paper
RFID has extended into manufacturing control and materials management, cargo logistics, pharmaceutical security, asset management, retail tracking, and many other areas.
European attitudes towards Biometrics
White Paper
This Paper explores consumer attitudes towards the introduction of biometric technology in the European region, as well as their views on how biometrics can help to solve problems such as identity theft and fraud.
What is a barcode?
YourTechTV.com
What is a barcode by Grant Wicks VP of marketing - Wasp Barcode Technologies
EPoS Systems
J2 launches powerful touchscreen
January 18, 2012
Global manufacturer of PC-based touchscreen point-of-sale hardware, J2 Retail Systems, has revealed the fruits of its most recent development programme.
J2 introduces two new EPoS offerings
November 16, 2011
J2 Retail Systems claims to have taken EPoS usage and cost-effectiveness to new levels by building hardware performance monitoring into its tills and enabling clients to dispense with fixed-fee hardware maintenance.
Swindon-based EPOS Partners gets a whole new look
September 21, 2011
Due to increased demand and high response levels from customers, Swindon-based hardware specialist EPOS Partners have launched a new look website to cope with the surge of interest and increase in purchases.
SmartMenu gives instant table ordering at a touch
September 06, 2011
X2 Computing, the supplier of mobile computing solutions to the retail and hospitality markets, has announced the immediate availability of SmartMenu, a new 'at-the-table' ordering solution.
Direct Golf UK tees off with Cybertill
August 31, 2011
Direct Golf UK is to deploy Cybertill's multi-channel system across its retail operations. Cybertill will combine management and control of Direct Golf UK's seventeen stores nationwide, ecommerce and mail order businesses.
A new EPoS solution is served up to a 'fine' restaurant group
August 16, 2011
The latest success story to be announced by Tevalis and its hardware partner, J2 Retail Systems, is their selection by Michelin-starred chef Alan Murchison (of BBC2's 'Great British Chefs' fame) as the preferred EPoS supplier for his 10 in 8 Fine Dining Group.
EPoS breakthrough for newsprint retailers – recommended by industry body NFRN
August 10, 2011
At the 2011 Conference of the National Federation of Retail Newsagents (NFRN) held recently in Torquay, the industry body that serves all sellers of newsprint announced that it had concluded a Business Partnership with a specialist software developer and service provider for this retail sector.
Global EPOS market on path to recovery
August 03, 2011
The global EPOS market is recovering from the recessionary environment of 2008 and 2009, according to new research by London-based strategic research and consulting firm RBR.
Reiss looks to Torex to boost the power of its POS
July 20, 2011
Torex has announced that high quality fashion retailer Reiss will deploy Torex Retail-J to help prepare the business for future strategic goals including global expansion and enabling overseas visitors to its UK stores to easily purchase items tax free.
Sunderland AFC scores with Cybertill
June 14, 2011
Sunderland AFC is one of England's best known football teams. Founded in 1879, it is steeped in football tradition and draws much of its worldwide fanbase from its North-East roots.
The Dominion Theatre rocks with Casio's EPoS
May 25, 2011
Casio Electronics Ltd has announced that top West End theatre, The Dominion, has selected Casio's QT-6600 EPoS system for their merchandise and hospitality fulfilment needs.
J2 launches J2 630 EPoS unit
May 18, 2011
Specialist manufacturer of PC-based touchscreens, LCD touchscreen monitors and point-of-sale hardware to the retail, hospitality and leisure industries worldwide, J2 Retail Systems, has launched its latest EPoS unit, the J2 630.
Cybertill and Stag announce partnership
May 04, 2011
Cybertill has become a preferred partner of Stag Buying Group. This alliance results in Cybertill being recommended to STAG buying group members, and all members receiving preferential rates on Cybertill's EPoS system.
EPOS Partners announces release of contactless payment systems
April 13, 2011
Following news that major retailers such as Boots, Pret A Manger, the Co-op and Waitrose have introduced contactless systems at their stores, UK retail hardware specialist EPOS Partners has released its first batch of contactless products to the mass retail market.
Integrated S+S EPOS throws retailers' a lifeline
March 09, 2011
Retailers paying separate fees for their EPOS, sales support and ecommerce provision could cut their expenditure significantly by switching to an integrated Software plus Service (S+S) solution that delivers all three, claim experts at CTS Retail.
Store closures pave way for new Independents on the High Street
March 01, 2011
As the number of vacant high street stores continues to rise, Independent retailers who adopt PAYG EPOS solutions are well placed to snap up prime locations without having to worry about finding funds to cover expensive annual license fees for their IT, according to CTS Retail.
Futura launches new mobile POS app at RBTE Show
February 08, 2011
At the Retail Business Technology Show 2011 Futura Retail Solution will launch a new mobile POS application to allow retailers to offer personalised customer service, improving the buying experience.
Over 90% of stores have missing tickets and POS
January 05, 2011
With so much attention on the challenges of multi channel retailing there is a risk of not spending enough time on the in-store basics that customers need to know every day.
Cybertill and Intersport announce alliance
December 15, 2010
EPoS provider Cybertill has become a preferred partner of Intersport UK. This alliance results in Cybertill being recommended to buying group members along with other Intersport partners.
Cybertill the toast of Jubilee Wines
December 01, 2010
In tough trading conditions for off licences there is news of growth and development. Jubilee Wines is opening just in time for the Christmas period.
B&Q nails product data dilemmas
December 01, 2010
B&Q, the largest home improvement and garden retailer in the UK, has signed a deal with Stibo Systems to manage its vast product information line.
Vista QSR close to topping 100 Subway franchisees
November 09, 2010
Vista Retail Support, the independent EPOS maintenance services company, is close to signing up its 100th Subway franchisee to its Vista QSR (Quick Service Restaurants) support service.
A new way to pay
October 06, 2010
SCAN COIN has introduced a new way for customers to pay in store. Instead of handing their cash over to the checkout operator, customers place it directly into a special cash counting machine.
Global EPOS market on road to recovery
September 22, 2010
The results of the 2010 edition of the annual Global EPOS and Self-Checkout study, published by RBR, show that although the market for programmable electronic point-of-sale (EPOS) terminals was adversely affected by the economic recession in 2009.
Posligne reveals its colourful lines at the Hergé Museum
September 08, 2010
The Hergé Museum, a masterpiece of contemporary architecture by Christian de Portzamparc, has opted to equip its till and cash desk areas with the Aures Group's Posligne Odyssé EPoS terminals, complete with matching ODP 200 receipt printers and PS 50 barcode readers.
Toy success story
August 24, 2010
Running a toy retailing business is anything but child's play, as Toys N Tuck can confirm. This is a fiercely competitive market and success relies on stock visibility, efficiency and the ability to respond quickly to ever-changing demand.
Carraig Donn chooses Futura for expansion
July 20, 2010
Carraig Donn has chosen Futura's EPOS software and retail management system to provide a stable and dynamic tool to help drive the business forward and to strengthen merchandising and inventory control.
Torex and Toshiba launch new hospitality POS system
June 21, 2010
Torex, provider of integrated technology solutions to the extended retail marketplace, has launched an affordable, durable and robust POS system for hospitality, developed in partnership with global hardware specialists TOSHIBA TEC Corporation.
Hospice chooses Cybertill to manage shops
June 11, 2010
Knowsley, Merseyside. June 2010: The Prince & Princess of Wales Hospice has chosen Cybertill’s Charity EPoS solution to help manage its thirteen charity stores.
Kitbag opens World Cup Store
June 01, 2010
Kitbag has opened a dedicated World Cup store in Manchester City Centre. Open until 31 July to celebrate the world’s biggest football tournament, the store is providing a completely different World Cup offering to every other sports retailer.
Ride keeps on track with Eurostop retail solution
April 20, 2010
Eurostop has been selected by Ride for its retail solution. Since using the new system, the store is able to provide a vastly improved customer service through improved stock management.
POSLIGNE® - scoring wins in stadiums!
March 16, 2010
AURES Technologies, the designer and manufacturer of POSLIGNE® point-of-sale management and till systems, is continuing its conquest of German and other European stadiums.
AURES at EuroCIS 2010
February 15, 2010
AURES Technologies will attend EuroCIS 2010, the European Trade Fair for IT in Security and Retail.
Mint Velvet appoints Retail Assist
November 25, 2009
Mint Velvet has engaged Retail Assist to provide a Managed Solution to include its Merret merchandising and warehousing solution, Triquestra’s Infinity PoS, plus complete IT support service.
BONPOINT chooses Odyssé
November 24, 2009
fashion retailer BONPOINT chooses Odyssé by POSLIGNE® for till operations across its stores.
Mothercare goes online to generate multi-lingual point of sale
November 11, 2009
As Mothercare looks to further develop the international side of its business, the company has made it easier for its overseas franchisees to create and print marketing material locally by adopting the web-based net.tickIT sign and ticketing solution.
Elios by Posligne
November 09, 2009
A new integrated EPoS terminal featuring an ultra slim design and low power consumption.
Hooty's secures its card-payments with YESpay
October 28, 2009
Hooty's Supplies has adopted YESpay’s pre-accredited and PCI DSS approved EMBOSS Payment Processing Service integrated with LDS Business Systems' in-store point of sale system.
ASDA tunes into customer feedback
October 13, 2009
ASDA has launched a new way to find out what its customers think of its 367 stores, using driveExperience from Empathica, a customer experience management expert.
World Duty Free
August 11, 2009 Case Study
‘The sky’s the limit’ with Retail Assist’s 24x7 front-line Help Desk services for airport retailing
Fashion turns to IT as the smart way to combat hard times
August 05, 2009
Whilst retail in general is bearing the brunt of the downturn, fashion is feeling more pain than most. Here, Retail Assist’s Product Director, Nigel Illingworth, describes ways in which fashion retailers are using technology to turn themselves into smarter businesses
Money-go-round
July 20, 2009
Retail Technology Review spoke with a number of leading VARs and vendors about POS and kiosk technology, where the main uptake is among the key market verticals, and how these systems can make life more convenient for the consumer.
Munich Olympic Stadium chooses Galéo
July 14, 2009
Munich Olympic Stadium chooses Galéo by POSLIGNE® for management and till operations in its fast-food and takeway catering facilities
Harvey Nichols: Case Study
July 06, 2009
Better ‘retail-ready’ business intelligence & performance management, thanks to Merret BI & CPM powered by BOARD
Henderson Group improves communications
July 03, 2009
Henderson Group has selected Vodat International to introduce a new network infrastructure to improve communications between stores and head office.
Full-colour POS printer
June 23, 2009
Primera's full-colour POS printer 'prints full-colour coupons, tickets, name badges and receipts in just seconds each'
New monster terminal
May 07, 2009
DataFlight Europe is now launching its most advanced ever, all-in-one On Board Trade terminal.
Shoppability evolves with Joya
March 30, 2009
The innovative pod from Datalogic makes shopping enjoyable and interactive, helping grow customer loyalty
Protecting every penny
March 30, 2009
In today’s fast-paced environment, retailers need to be ahead of the game. Competition is fierce and only those that are fully in-tune with their business practices will prosper.
Bon Marche implementation of Infodepth
March 30, 2009
Infodepth’s people have a wealth of knowledge in the retail BI arena, with over ten years’ experience in the design and implementation of solutions for many well-known high street retail chains.
Electronic customs clearance: Keeping up to speed across Europe and beyond
By Wolfgang Schwab, Chief Strategy Officer for Customs, Kewill plc
A move away from paper-based processes to electronic processing has always been an essential strategy to improve efficiencies in customs clearance. Wolfgang Schwab identifies some of the challenges that exist in implementing an electronic customs strategy and recommends a pragmatic way forward.
Stylish, economical touch POS terminal range unveiled
March 02, 2009 Featured on new Trident retail microsite
Trident has unveiled a new range of stylish touch screen POS terminals, offering a powerful yet cost effective solution for the retail and hospitality markets.
Mosaic Fashions
December 16, 2008 - Case study
User support is always in fashion thanks to Retail Assist’s Help Desk.
Finding the right EPoS system
By Nigel Stephenson - K3
Selecting an EPOS solution can be a painstaking experience. Nigel Stephenson offers ten tips on how to make the decision-making process easier.
Future Store in Tönisvorst
September 15, 2008
Exactly 100 days after the opening of the real,- Future Store in Tönisvorst, North Rhine-Westphalia, METRO Group and its sales division real,- draw a first interim balance:
Contract with PizzaExpress
September 11, 2008
Alphameric have announced that it had signed a long-term contract to implement Caterwide, its web based ERP solution, with PizzaExpress.
South Bank Centre
August 18, 2008
An EPoS case study from J2 Retail Systems and Wedderburn EPoS Systems
Achieving ‘happy ever after’ with EPoS
July 18, 2008
Ian Tomlinson, Managing Director of EPoS and e-commerce solution provider, Cybertill, sets out a few tips for success when it comes to selecting an EPoS system and achieving a painless implementation
SALADE Case study
June 23, 2008
Salade turned to Wedderburn EPoS Systems who recommended J2 Retail Systems for point-of-sale hardware
Cipriani Restaurant
June 06, 2008 Case Study
In 1931, Guiseppe Cipriani opened Harry’s Bar on the waterfront of St. Mark’s in Venice, adjacent to the most beautiful square in the world.
The Bar Neyland
Case Study
For hospitality professional, Graham Evans, autumn 2004 was the defining moment when he put to good use the years of experience gained in pubs and restaurants in Oxford and London, and achieved his ambition of running his own business.
Metrologic at Retail Solutions 2008
May 12, 2008
Metrologic Instruments, GmbH will demonstrate the MS7580 Genesis and MS7820 Solaris - two of its newest products for the first time at a UK trade show
A New Name and New Scanners!
April 21, 2008 - Case Study
Following their acquisition of Wal-Mart’s former locations, the Metro Group planned to make upgrades and changes to the estates of their new stores, including the checkout area.
Tesco orders ZBD EPOP displays
March 20, 2008
Tesco has ordered 2,500 electronic point of purchase displays (EPOPs) from ZBD for its latest milestone store.
A Virtual Tour of the Future Store
YourTechTV.com
The virtual tour through the Future Store explains the use of the innovative technologies. Have a look at the future of retailing!
Decrypting Retail Card Data Security
White Paper
Retailer environments are just too complex to completely and constantly lock down against all intruders. Encrypting cardholder data from end-to-end may be the only way to meet current security requirements. But not all encryption solutions can fully meet the task. Read this white paper to find out more...
Money-go-round
July 20, 2009
Retail Technology Review spoke with a number of leading VARs and vendors about POS and kiosk technology, where the main uptake is among the key market verticals, and how these systems can make life more convenient for the consumer.
Survival of the Fittest
A Retail business brief
How Leading Retailers Are Positioning Themselves for Profitability and Strength in a Tough Economy.
Exhibitions & Events
Retail Business Technology Expo announces a comprehensive seminar programme to complement impressive exhibitor list
March 16, 2011
Best Buy Europe, Blacks, Carpetright, eBay, Dixons, Kiddicare, Morrisons, Murco, Starbucks, Sonae and Waitrose all to speak
Maginus showcases eCommerce solutions at E Commerce Expo 2011
October 05, 2011
Maginus will be demonstrating its eCommerce solutions, as well as presenting on how to best tap into and use critical business data to increase company profit, at the 2011 E Commerce Expo (Olympia Exhibition Centre, London, 11-12th October) on stand 432.
Retailers give SMS the thumbs up at The Retail Conference
October 05, 2011
Retailers were keen to explore the benefits of selling via text message with the UK's first SMS payment solution txt2buy, which was officially unveiled to the retail community at The Retail Conference in London recently.
Episys to host 7th annual Global Convention
August 24, 2011
Episys, the global information technology and services company, is holding its annual Retail Customer Communication Convention at the Queen Elizabeth II Conference Centre in London, on Tuesday 4th October 2011.
Retail Technology Summit - invitation to attend
August 24, 2011
Retail Week reports that it is delighted to be working with Retail Technology Review on the Retail Technology Summit, which will be taking place on the 21st and 22nd of September at the Royal Garden Hotel in Kensington, London.
IEEE RFID 2011 to co-locate with RFID Journal LIVE!
March 09, 2011
RFID Journal has announced that the IEEE Technical Committee on RFID (CRFID) will hold its fifth annual RFID event in conjunction with RFID Journal LIVE! 2011, being held on Apr. 12-14, 2011, at the Orange County Convention Centre, in Orlando, Florida.
Microsoft announced as latest signing for Retail Business Technology Expo
November 23, 2010
Retail Business Technology Expo (16 – 17 March 2011, London's Earls Court) the new event focusing on business solutions and technology for the retail and hospitality industries, has continued the strong momentum of attracting high profile supporters to its event with the announcement that Microsoft has signed up.
AURES at EuroCIS 2010
February 15, 2010
AURES Technologies will attend EuroCIS 2010, the European Trade Fair for IT in Security and Retail.
Fleet and Asset Management Europe
December 02, 2009
Fleet and Asset Management Europe 2010 is a dedicated show for the wireless fleet and asset management industry. This year’s expert senior-level speakers include Shell, Scania, Daimler FleetBoard, Transics, Masternaut, The European Commission, TomTom Work.
Next year Storage Expo will be evolving
October 16, 2009
Reed Exhibitions presents 360°IT, incorporating Storage Expo, a new event dedicated to the IT community and professionals working to deliver next generation IT Infrastructure.
The Retail System (RSF09)
January 06, 2009
The Retail System (RSF) for 2009 has been expanded to provide an exciting and thought provoking opportunity to explore new technologies.
EuroCIS 2012
28 February 2012
Messe Düsseldorf, Düsseldorf, Germany
ID WORLD 2011
2 November 2012
Milanofiori Congress Centre, Strada 1A, Milanofiori 20090 Assago, Milan, Italy
General News
Nedap Retail extends global partnership with H&M
November 02, 2011
Nedap Retail and H&M have decided to extend their international partnership for another two years. Nedap will continue to install its high-quality anti-theft systems in the fashion chain's stores around the globe.
Staff tune into Immedia Live!
October 12, 2011
Immedia Group plc, which provides bespoke radio stations and in-store media solutions for retailers, has launched its first radio station dedicated to its employees.
Global Bay and Epicor partner to offer comprehensive in-store mobile retail applications suite
September 13, 2011
Addressing retailers' desire to leverage the power and performance of the latest mobile devices to drive transaction efficiencies, improve operational visibility and in-store customer engagement, Epicor Software Corporation have partnered to provide retailers running heritage Epicor software soluti ons with an innovative and comprehensive suite of mobile retail applications.
Fat Face slashes call costs with help from Vodat International
August 31, 2011
Fat Face is expected to save £5,000 per annum on all calls, while a proposed line rationalisation programme offers a further saving of £25,000 a year, following the selection of Vodat International to provide all telephony services across its stores.
Retail Decisions announces board change
August 16, 2011
Retail Decisions (ReD), the payment fraud prevention and payment processing solutions provider, has announced changes to its board which will see Carl Clump become Group Chairman and Paul Stanley appointed Chief Executive Officer.
Marks & Spencer awards managed services agreement to Logicalis UK
August 10, 2011
Logicalis, has been awarded a six-year services and managed service contract with high-street retailer, Marks & Spencer, aimed at improving the efficiency and agility of their network infrastructure, as well as supporting the cost-effective deployment of innovative ICT services.
The Asda online recruitment journey
June 29, 2011
With a recruitment philosophy of 'hire for attitude, train for skill' ASDA differentiates itself from the traditional approach in retail where applicants are typically only invited to interviews if they have the right skills or previous relevant experience.
Carry out appropriate Cloud risk management tests
June 08, 2011
Protiviti Inc. has warned organisations to have a clear understanding of the risks associated with the implementation of cloud computing, as the number of UK organisations adopting cloud-based solutions steadily rises.
Visible Results UK becomes Strand Loyalty
March 30, 2011
Strand Marketing Group has announced the acquisition of the remaining shares (47.5 per cent) of Visible Results UK Limited, the retail loyalty and CRM specialists.
J. Hilburn launches e-commerce
March 29, 2011
J. Hilburn has launched e-commerce, offering custom dress shirts and luxury menswear online. J. Hilburn's products have previously been available exclusively through more than 800 personal style advisors nationwide.
iPura announces retail brand and private label programme
March 23, 2011
iPura Food Distribution Co, Inc. (iPura), a California-based private label food manufacturer, announced at the International Boston Seafood Show that the company is adding a retail brand to meet food safety and quality assurance demand.
Long Tall Sally crosses the Atlantic with NewVoiceMedia
January 26, 2011
Retailer Long Tall Sally has implemented NewVoiceMedia's cloud-based telephony solution, ContactWorld, within it's UK and Canadian call centres to support the clothing retailer's recent acquisition activity.
Switching off - Why are we so bad at it?
August 03, 2010
To get the benefit of your time away from the workplace it is vital to learn to how to wean yourself off your email/internet fix. Here is a ten-step plan to a summer holiday free from email or office interruptions ...
A quality appointment for Joanne
July 20, 2010
Third party logistics company, Atchison Topeka has to continuously adapt and respond to the ever changing rules and regulations associated with the food ingredients supply chain sector.
LA Fitness shapes up carbon footprint with CloudApps
June 14, 2010
CloudApps, the enterprise application provider in the management of carbon as a business asset, has announced its latest customer is LA fitness, the value for money health club chain with 220,000 members.
'Is attack the best form of defence?'
June 14, 2010
It may seem counter-intuitive, if not downright risky, but rather than battening down the hatches and waiting for the recession to pass, some of the UK's biggest retailers are preparing to bolster revenues by expanding their online operations overseas.
“Does Online Marketing Contribute to ‘Brick and Mortar’ Sales?”
June 08, 2010
Online marketing is continually on the rise, with an estimated $23.5 billion being dedicated to the channel in 2010. Despite the production and labor expenses incurred to produce and deliver online offers, it has been impossible to tie such offers to retail store purchases. Hans Theisen, chief revenue officer for Cardlytics, explains how transaction marketing is making direct marketing more valuable than ever.
New centre for sustainable retail in Leicester
June 07, 2010
A new state-of-the-art research and development facility for the retail industry will be opened at De Montfort University (DMU) in Leicester during the UK’s first Universities Week (14 - 20 June 2010).
Mobile couponing: the next step for Europe?
May 25, 2010
The concept of mobile couponing is increasing in popularity in the US, especially among the younger generation. A recent study by Honeywell found that two thirds of 18-34 year olds in the US would be receptive to receiving and redeeming bar-coded coupons via their mobile phones.
Tesco benefits from First Friday skills training
May 21, 2010
Supermarket giant Tesco operates in 14 countries across the world and is dedicated to developing the business skills within its staff, including those around project management and managing change.
Merchandise visibility: the future for the apparel industry
May 11, 2010
The apparel market has undergone dramatic transformations over the last four decades, both in terms of the size and scope of its manufacturing base and in the technologies used to move the industry forward. Yet even more profound changes have occurred in the expectations of the consumers who sustain this massive and ever-expanding industry.
Mobile payments market ‘to quadruple by 2014’
May 04, 2010
A new study from Juniper Research has found that the value of mobile payments for digital and physical goods, money transfers and NFC transactions will reach almost US$630bn by 2014, up from $170bn this year.
Customer loyalty – the answer to retail blues?
April 27, 2010
Until recently loyalty programmes have been beyond the reach of smaller retailers - too costly or difficult to manage. Ian Royall, managing director of Futura, argues that putting the customer at the heart of your business shouldn’t be viewed as a luxury item, but a foundation of your company.
Retail and distribution marketers optimistic on economy
January 20, 2010
The Chartered Institute of Marketing’s latest Marketing Trends Survey (Autumn 2009) reveals that there has been a steady consolidation of positive sentiment about future economic conditions in the UK amongst marketers working in the retail, distribution and leisure sectors.
Retailers must innovate their way out of recession
December 16, 2009
Despite positive signs in retail sales, 73 per cent of consultants working with the majority of the UK’s top 50 retailers expect sales to contract or show only marginal growth in 2010...
Retailers dial into consumers’ mobile phones
December 09, 2009
A surge in retail initiatives next year that will encourage customers to receive product information and vouchers via their mobile phones is being predicted by Pierhouse, the software experts for in-store customer marketing.
Shopping never felt so good
December 01, 2009
With the economy still in recession and the world's financial institutions sitting firmly in the global doghouse, companies that have a social conscience are taking the moral and economic high ground. Yes, social enterprise is the new buzz word in business, and refreshingly so.
The Critical Measures of Retail
Alan Morris, Managing Director of Retail Assist
The barometer of success or failure for almost every retail business can be evidenced by five critical measures....
Logistics industry fit to fight flue pandemic
November 16, 2009
A recent survey from The Chartered Institute of Logistics and Transport in the UK (CILT) has shown that in 2009, 68% of major logistics and supply chain operations have specific plans in place for dealing with the possibility of a flu pandemic as part of their overall disaster recovery strategy.
ASDA tunes into customer feedback
October 13, 2009
ASDA has launched a new way to find out what its customers think of its 367 stores, using driveExperience from Empathica, a customer experience management expert.
Empathica launches Keyword Analysis Engine
September 25, 2009
Powered by advanced Natural Language Processing technology, new product allows retailers to discover key customer experience trends, issues and opportunities that are often hidden in open-ended customer feedback responses.
Cheaper electricity
August 11, 2009
Opus Energy wins supply contract with leading UK retailer, John Lewis
Fashion turns to IT as the smart way to combat hard times
August 05, 2009
Whilst retail in general is bearing the brunt of the downturn, fashion is feeling more pain than most. Here, Retail Assist’s Product Director, Nigel Illingworth, describes ways in which fashion retailers are using technology to turn themselves into smarter businesses
"We're all in this together" say women in technology
July 24, 2009
There are many changes that need to take place to make women a more powerful force in the IT industry, but this is something that needs support from all sides including men, women, the government and the business world.
Become more efficient
July 17, 2009
The recession may be tough, but there has never been a better time to ditch outdated practices and implement modern approaches to management, according to Phil Brown, Managing Director of Youmanage.
Recession to impact retail industry for another year
May 20, 2009
Retail executives expect fundamental change to the industry landscape as a result of recession in three key areas: consolidation, structural shifts in the supply chain and the increasing prominence of value retailing.
ScentAir launches the sweet smell of success
February 16, 2009
Imagine the smell of freshly mown grass and the memory of summer that it brings – well that’s exactly what ScentAir is launching into the UK – Scent Marketing.
Tesco delivers in the downturn
January 16, 2009
The Tesco Group has delivered a strong performance and record sales over the Christmas and New Year period.
Proposal to close 27 Marks & Spencer stores
January 07, 2009
As part of its Quarter 3 interim management statement, Marks & Spencer has announced the proposed closure of 27 stores, including 25 Simply Food stores and two main chain M&S stores, with the potential loss of up to 780 jobs.
Cash advance: pay early and save
December 08, 2008 - by Jamie Taylor
How intelligent matching helps you gain control of your payment cycle, saves money by capturing early settlement discounts and strengthens relationships with suppliers.
No excuse for underage sales online
November 27, 2008
Online retailers no longer have an excuse for selling restricted goods and services to children as technology now exists that can check and verify the age of customers.
Chemistdirect.co.uk wins despite recession
November 04, 2008
New business Chemistdirect.co.uk from Birmingham proved it is succeeding despite the credit crunch, as it scooped Retailer of the Year at the recent Startups Awards.
Success in the current economic climate
October 13, 2008 - INCLUDES VIDEO
Top retailers at ARC Retail Conference agree that people and processes are paramount to success in the current economic climate
Hacking kits for sale on eBay!
April 15, 2008
Hacker toolkits which were previously confined to specialist hidden forums on the Internet - are now being sold openly on auction sites such as eBay.
Internet retailing
Debenhams and Empathica recognised in the UK Customer Satisfaction Awards
January 10, 2012
Since launching a Customer Experience Management (CEM) programme, Debenhams, the department store group, has achieved over 380,000 items of feedback from their customers, and identified more than 22,000 brand advocates who have made 2.2 million recommendations to friends and followers via Facebook and Twitter using GoRecommend.
Butlers selects Demandware for global eCommerce expansion
December 07, 2011
Demandware, Inc., a provider of on-demand ecommerce solutions, has announced that German homeware retailer, Butlers, has selected the Demandware Commerce platform as the foundation for its global ecommerce initiatives.
Makro increases sales by 177% with new website
November 15, 2011
Makro has increased sales and boosted its online presence by virtue of launching a transactional website with the help of Maginus, a software solutions provider for multi-channel retail.
eCommerce: building British business overseas
November 08, 2011
UK eCommerce is enjoying huge success overseas. It's a bright spot within the UK economy but what's driving this success and how has delivery come to play a central part? In many respects the UK is the world's leader in eCommerce.
M-Commerce – don't forget data entry
November 02, 2011
Consumers are using mobile technology more and more every day for ease and speed, and with Juniper Research predicting a 40% increase in mobile payments by 2015, it is clear that accessibility to e-tail sites on the go has become a vital tool for any successful retailer.
ASOS scoops eCommerce Awards for excellence prizes
October 26, 2011
Akamai Technologies, Inc., has announced that retail customer ASOS, the global online fashion and beauty retailer, has won the Best Large Online Retailer, Best use of Social Media, International e-Retail and Online Gold awards at this year's renowned eCommerce Awards for Excellence, held on October 11th in London.
HMV maximises promotions through collaborative online system
October 12, 2011
HMV operates in highly competitive and changing markets, where every sale counts. HMV's key point of difference and a core brand strength is the breadth of its product offer and its ability to create compelling promotional campaigns for its customers.
Online year-on-year sales growth slows in July to lowest level for 18 months
August 24, 2011
The latest figures from the IMRG Capgemini e-Retail Sales Index have revealed a slowdown in the performance of the online sales market, with year-on-year growth at its lowest level since January 2010. British shoppers spent £5.58bn online in July; 5% up on the previous month – a modest growth which has been hampered by poor online sales in the travel sector.
eBay liable for counterfeits sold on its site
July 13, 2011
The European Court of Justice has struck a blow to eBay in its fight against L'Oréal and other brand owners over liability for counterfeit goods sold on its website.
Torex helps support PizzaExpress App
June 28, 2011
Torex has announced its involvement with PizzaExpress in the development of the first iPhone app for payment by smartphone, via PayPal.
Retailers get text appeal with txt2buy
June 28, 2011
A new service has been launched that is said to be able to allow every customer in the UK to purchase items instantly and securely from any advert, simply by sending a text message.
Sunderland AFC scores with Cybertill
June 14, 2011
Sunderland AFC is one of England's best known football teams. Founded in 1879, it is steeped in football tradition and draws much of its worldwide fanbase from its North-East roots.
New study reveals UK retailers are unprepared for mobile commerce
April 19, 2011
Kony, the mobile application provider, has announced the results of a study into the driving factors behind current mobile trends, which analysed UK consumer and business attitudes towards mobile shopping and the impact that mobile is having on traditional shopping methods.
ASOS Fashion Finder launches
March 29, 2011
ASOS recently announced another expansion to its online retail portfolio with the launch of ASOS Fashion Finder – a new platform complementary to the existing ASOS website.
Wynsors finds perfect fit with One iota
March 23, 2011
Wynsors World of Shoes has teamed up with One iota, a pioneer of social and mobile commerce solutions, to launch a fully transactional and optimised mobile and Facebook 'shop'.
Infosys delivers holiday cheer to Hallmark.com
March 09, 2011
This holiday season Infosys provided Hallmark.com with a digital consumer solution that allowed customers, during peak holiday traffic, to quickly create, manage and send their personalised holiday greetings faster than ever.
e-commerce sites 'can hinder sales during peak periods'
March 01, 2011
Retailers and SMEs that are dependent on e-commerce business risk losing up to 92 per cent of their online trade if their internet connection and web infrastructure is slow and outdated, according to findings from a study conducted by telecoms provider TalkTalk Business.
Specsavers goes to Google Apps with Ancoris
February 08, 2011
Ancoris has been chosen by Specsavers for the deployment of Google Apps to 2,500 staff worldwide. This comes as part of Specsavers' new IT strategy to improve communication and collaboration throughout the organisation and support its continued global expansion.
The Socialisation of Customer Experiences
Special Report - January 20, 2011
How do UK consumers want organisations to engage with them through social networking sites and communities? What do they want to achieve through those interactions? And what should your involvement look like?
Halfords mobile site goes transactional
December 13, 2010
Salmon, specialists in delivering eCommerce solutions, has announced car accessories and cycling retailer Halfords has launched its first ever transactional mobile website. This builds on the success of Halfords' dotmobile site, which went live in August.
Dobbies expands e-commerce with NYK
December 07, 2010
NYK Logistics is supporting the growth of Dobbies Garden Centres' ecommerce business by expanding the internet fulfilment operation it provides for www.dobbies.com, the retailer's online garden centre.
Debenhams goes digital
November 09, 2010
Debenhams has launched Debenhams.ie, the retailer's new Irish online store. This virtual department store marks an exciting development for fashionistas and shopaholics around the country, bringing the entire Debenhams product range right to everyone's doorstep.
John Lewis selects ATG Commerce to power cross-channel growth
October 26, 2010
ATG (Art Technology Group Inc.), provider of cross-channel commerce solutions, has announced that John Lewis will deploy the complete ATG Commerce platform to power a new commerce website and cross-channel commerce initiatives (johnlewis.com)
Artisan du chocolat uses Foresite for new website
August 03, 2010
Luxury chocolatier, Artisan du chocolat, has appointed digital agency Foresite to redesign its online sales platform, in order to support the company as it expands its Japanese offering.
How social media supports a one-to-one marketing model that encourages loyal customers
April 13, 2010
In today’s economy, brand loyalty often takes a back seat to low cost alternatives. Attempts from brands to spend their way into the hearts of consumers have become increasingly difficult, with eyeballs rapidly darting away from traditional television and print, to a myriad of social media and Web alternatives that cater to individual tastes.
Alterian Launches WebJourney
April 06, 2010
WebJourney delivers a new form of web behavior analysis enabling marketers to improve customer engagement
Conversion optimisation – the value of multivariate testing
March 01, 2010
The online retail space is more competitive than ever. George Ioannou, Head of Creative & Strategy at Maginus, argues that it no longer needs to be a case of trial and error for retailers when trying to build relationships with online customers. The introduction of multivariate testing can help companies test and respond quickly to improve website performance.
Online retail keeps express markets alive
February 09, 2010
Online retail is offering the express market a much-needed lifeline as it crawls out of the hole it has found itself in since the onset of the global economic recession.
SEO made simple with social networking
January 27, 2010
Driving traffic to your website through social networking can bring huge financial benefits according to Manchester's online experts at a recent round table discussion.
Don’t be left behind in the ecommerce world
January 12, 2010
Retail researchers Verdict have announced that online growth opportunities for retailers are set to dramatically increase with online spending predicted to triple by 2020.
Selco expands on line with K3
December 09, 2009
Selco has selected K3, provider of Microsoft Dynamics, to supply and implement its Webshop e-commerce solution to enhance Selco’s product website.
Shopping never felt so good
December 01, 2009
With the economy still in recession and the world's financial institutions sitting firmly in the global doghouse, companies that have a social conscience are taking the moral and economic high ground. Yes, social enterprise is the new buzz word in business, and refreshingly so.
The Critical Measures of Retail
Alan Morris, Managing Director of Retail Assist
The barometer of success or failure for almost every retail business can be evidenced by five critical measures....
Fashion has democratised
November 10, 2009
Democracy hit the world of women's fashion with the launch of a new online store.
Mobile commerce – the future of retail
October 21, 2009 By Ted Hoy, Vice President of Product at Digital River
With advances in mobile technology, bringing the experience to the consumer now means bringing it to their handset.
European e-tailers go global but fail to act local
October 20, 2009 By Frank Lord, managing director Europe Middle East and Africa, ATG
Opening an online store is a fast, low risk way to enter new countries without investing in physical stores. But as more retailers expand internationally online, research shows many e-shops fail to cater for local shopping habits.
Empathica launches social media tool GoRecommend
October 14, 2009
Empathica has launched GoRecommend, which automatically drives retail location traffic by turning excellent customer experiences into a powerful marketing tool through social media.
Online stores – the route to retail success
August 14, 2009
With many High Street retailers continuing to struggle in 2009 as the economy shows little sign of an immediate recovery, Russell Dorset, Sales and Marketing Director at Maginus, argues that retailers investing their efforts in online retailing are likely to prosper. However, they must not only invest in the online store environment but also the customer service experience to ensure they keep coming back for more.
Choosing the clever option
July 28, 2009
Traditionally retailers are very good at merchandising in-store, but they should also be using those same techniques online.
e-Retail storms ahead through recession
June 17, 2009
With internet shopper numbers at an all time high and online spending growing by £2.4 billion in 2009, e-Retail is proving to be a star performer in the recession
Is time running out for online retailers…?
May 26, 2009
The debate is hotting up for online age verification as the second reading of the Online Purchasing of Goods and Services Bill was read last Friday and Councils such as Greenwich have started naming and shaming retailers who fail to verify their customer’s age adequately.
Spice of life
May 26, 2009
Variety, they say, is the spice of life. Yet if recent research into consumer buying habits is to be believed, this is not the case when it comes to purchasing goods over the internet.
Win in a flat world
May 19, 2009
Now is the time to take a fresh look at how best to classify inventory in the world of e-commerce. Business-to-consumer (B2C) e-commerce continues its double-digit, year-on-year growth as sales patterns shift from conventional avenues such as stores to online channels.
Specsavers enhances customer experience
May 12, 2009
When Specsavers launched an online facility enabling customers to try frames on at home, it prompted a move to outsource its media service to a reliable third party.
E-wallets and how they can support your business
May 05, 2009
Sean Young, Field Sales Executive, YESpay, explains that to meet all these expectations retailers need a flexible and secure payment solution that supports both the customer and merchant alike.
Thomas Cook set to fly high with ATG
March 10, 2009
ATG, provider of e-commerce solutions, has announced that Thomas Cook UK & Ireland is using ATG to power their thomascook.com website.
Women in e-commerce buck the trend
February 13, 2009
There has been a sharp rise in the number of women starting e-commerce businesses since the credit crunch began, according to one of the UK’s leading independent online payment service providers.
Will social networking drive customer service in the future?
January 28, 2009 By Ian Jacobs, Senior Analyst, Customer Interactions Technologies, Datamonitor.
Although Salesforce.com has been the poster child for successful on-demand software vendors, the company has the long-term vision to see that, in order to continue its stellar growth pace, it needs to expand into new areas.
Actinic Publishes 2008 Research on UK SME Retail
January 26, 2009
New research on the state of the UK SME retail market, from multi-channel systems specialist Actinic, indicates that significant increases have been seen in the adoption of ecommerce since the last 2006 survey
iForce proves popularity of online retail
January 26, 2009
During 2008, e-fulfilment and returns logistics businesses, iForce, added significant new clients, such as Sainsbury's, to join its existing portfolio that includes John Lewis Direct, Boots.com, House of Fraser and Fortnum & Mason.
Why Multi-Channel Data Integration?
August 11, 2008 By Nicole Fitzmaurice
The answer: sales, retention and, ultimately, profitability. Multi-channel customers are excellent targets for up-sell and cross-sell opportunities and are likely to have a high lifetime customer value.
Luxury brand websites fail to match premium price tag
April 21, 2008
The shop windows of luxury brands offer a glimpse into a world of discernment, service and exquisite attention to detail. But what is the view like through the same luxury brands' window to the world - their websites?
Costco Web Division Triples Sales
Case Study - April 21, 2008
Unable to handle increasing Web traffic volume, the existing system was difficult to support and required that the IT staff handle every update to the Web site, which often took days rather than hours.
UK online adspend up 38% last year
April 16, 2008
Online advertising spend in the UK reached a new high of £2.8 billion in 2007, representing a year-on-year increase of 38%
Selling Like Hot Cakes Online
April 16, 2008
What do you do when local supermarkets are squeezing the life out of your family business? One option is to refocus on an area where these giants can't compete.
UK e-Retail Report
April 16, 2008
Retailer investment and low cost broadband lift online growth to five year high.
Hacking kits for sale on eBay!
April 15, 2008
Hacker toolkits which were previously confined to specialist hidden forums on the Internet - are now being sold openly on auction sites such as eBay.
The future of retailing
VIDEO - By Dr Patrick Dixon
How retailers and shopping centres need to fight back against online sales sites.
Avoiding the 'Seven Deadly Sins' of Online Fraud
January 19, 2010
Ori Eisen, Chief Innovation Officer at 41st Parameter, highlights seven 'online sins' which, if addressed, can deter the use of stolen credit cards and reduce identity theft and fraud.
Decrypting Retail Card Data Security
White Paper
Retailer environments are just too complex to completely and constantly lock down against all intruders. Encrypting cardholder data from end-to-end may be the only way to meet current security requirements. But not all encryption solutions can fully meet the task. Read this white paper to find out more...
Survival of the Fittest
A Retail business brief
How Leading Retailers Are Positioning Themselves for Profitability and Strength in a Tough Economy.
Kiosk Technology
Retec Interface expands business development team
March 29, 2011
Retec Interface, the provider of multi-channel guided selling and self-service solutions to the retail sector, is expanding its business development team with the announcement of two new appointments.
Tobacco vending machines feature durable touch capability
December 07, 2010
Diversified technology company 3M has announced that its slim, compact and highly durable touch screen displays are being incorporated in tobacco vending machines installed in hotels, bars and restaurants worldwide.
Beyond Digital Systems get Redcoat approval
December 01, 2010
The UK's most famous holiday company, Butlins, has invested in the latest digital technology offered by specialist technology provider Beyond Digital Systems, reporting a 22 per cent increase in sales since the installation.
HMV makes sound investment in kiosk technology
November 05, 2009
HMV, the specialist retailer of music, DVD/video, computer games and related products, has introduced self-service kiosks into its stores to improve the overall customer experience.
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