Despite The Crowns excellent reputation for food and customer service, much of its administration and day to day processes were still being carried out manually which was restricting the restaurants growth.
Beth Jones, Reception Manager at The Crown at Whitebrook explains Generating new business and servicing repeat customers is the restaurants lifeblood, however carrying out everyday tasks such as stock taking, customer billing and pulling off reports for daily sales figures manually can be very time consuming. The new solution has automated these processes and delivered us immediate and positive results, improving both our staff efficiency and customer service.
According to Beth, the reporting facility has saved their staff time, improved staff management with an easy way to monitor staff hours, and helped with payroll. In addition their stocks are better controlled and the departments located off site can access real time information that can be crucial when making critical decisions for the business.
Beth concludes We would have no hesitation in recommending pointOne EPoS to other hospitality operators; its the perfect system for a busy restaurant and really complements our business.
Using pointOne EPoS the Crown at Whitebrook has realised the following benefits:
- Enhanced customer service
- Ease of use reduces training and errors
- Automated & comprehensive customer billing
- Security and accountability
- Discourages fraud
- Improved management reporting
- Improved stock control