SpeedLine POS announces new call centre and web ordering collaboration

This article is brought to you by Retail Technology Review: SpeedLine POS announces new call centre and web ordering collaboration.

Restaurant point of sale developer SpeedLine now supports new restaurant call centre options, in collaboration with SpeedLine Technology Network members Stellar Restaurant Solutions and Delphis Software.

These hybrid restaurant ordering solutions combine affordable online order entry and state-of-the-art call centre facilities, directly integrated to the restaurant POS systems, to reduce costs, increase sales, and improve service quality. Stellar offers a range of call centre service options, using their professional call centre agents or the restaurant companys own call centre staff.

Delphis Software provides the call centre order interface, as well as an optional web ordering site for the restaurant company. Through SpeedLine OrderLink Gateway, orders from the call centre and Web site are delivered instantly to the POS system at the restaurant. And Delphis Menu Sync talks to both SpeedLine and Stellar, says Delphis vice-president of marketing Neil Higgins, keeping the call centre and restaurant Web site up to date automatically with any changes to menu items, pricing, or store hours at the restaurants.
 
For restaurant companies looking for gains in service efficiency and sales, this new collaboration provides a range of affordable call centre options. And it gives restaurants the ability to offer patrons multiple ways to orderonline, call centre, mobile, text, and IVRwith seamless integration to the SpeedLine POS systems in the restaurants.

This new collaboration provides restaurant operators better, cheaper, and faster ways to get orders to their stores, explains Stellar CEO Steve Bigari. Its all about growing your business.

Through this new partnership, we can now offer SpeedLine users multiple ways to increase order value and revenues, improve customer service levels, and reduce their cost of service, adds SpeedLine president John de Wolde.