Lakeland, a retailer of homeware and kitchen products, has renewed its EPOS service and maintenance agreement with Vista Retail Support, a leading independent EPOS maintenance services company.
Vista will continue to support the retailer over the next three years across its 44 sites, providing service on 215 lanes of in-store EPOS, while also supporting 44 PCs in its Back Office environment.
Gary Marshall, Operations Director, Lakeland, said, Our EPOS system is an essential part of our business. We need our systems running efficiently at all times. We chose to renew our contract with Vista due to the consistent level of service we have received over the last six years. Vista has a great understanding of the retail industry and understands the importance of great customer service within our market.
He continued, Vista has invested heavily in technology to further support and improve our service delivery. We have already seen the flexible and accommodating attitude towards the support of our till estate and look forward to continuing our relationship.
John Copeman, Business Development Manager at Vista, said, We are delighted that Lakeland has chosen Vista to renew its EPOS maintenance and service. Lakeland understands the importance of minimising in-store equipment downtime within the business and we look forward to the next chapter of this relationship.
Lakeland is a multi channel kitchenware and solutions retailer based in Windermere in the Lake District in the UK. The company has around 3,000 products in its range and produces around 18 catalogues each year which are posted to its customers or picked up in store. They reflect the company's main target for customers; home kitchenware, solutions for the home, garden accessories and seasonal.
About Vista Retail Support
Vista Retail Support is a leading, independent EPoS maintenance services company supporting customers in the UK, Europe, America and expanding across the Globe. At its core Vista offers a range of EPOS and support services including cabling and installation, hardware maintenance, and contact centre management which provides cover for its clients 365 days a year, 7 days a week. Clients include, Midlands Co-op, Lloyds pharmacy, Londis, Dunelm and Spar.