Slow computers' and 'system freezes' account for 40% of employee complaints to IT helpdesks in retail organisations, according to an independent survey of 100 IT Directors commissioned by Diskeeper Corporation and conducted by B2B research house, Vanson Bourne. 42% of PC refreshes in this sector are down to poor performance.
Yet retail managers are ignoring one of the most common causes of slow computers and system crashes fragmented hard drives. Over two thirds (72%) of IT Directors at retailers do not consider defragmentation a priority, and over half (52%) do not have processes in place to ensure regular defragmentation. Additionally, addressing fragmentation increases the lifespan of equipment by up to five years.
A concurrent analysis of Twitter revealed over a thousand tweets in a month by UK members frustrated at their sluggish PCs. For example, "This computer's so slow you gotta turning it on on Monday just to [be able to] use it on Friday"; "my computer is being so slow right now"; "work is so boring today because my computer is so slow!!!!!!! Arghhhh"; "Now I know why I use the phone all the time...cos the computer runs so damn slow!!! Grrrrr".
Sue Cantwell, Managing Director EMEA of Diskeeper Corporation, comments: "Fragmentation happens to a hard disk as soon as you save, change, or delete files. The changes that you save to a file are often stored at a location on the hard disk that's different from the original file. Further changes are saved to even more locations. Both the file and the hard disk itself become fragmented, and your computer slows down as it has to search in many different places just to open up the file.
"Fragmentation is something that can be easily and inexpensively prevented by disk optimisation software. Organisations in the UK can easily save their employees precious time and helpdesk resources by running this type of software with little to no overhead." Cantwell continues: "The cost to a large enterprise could easily run into the hundreds of thousands. The benefits of taking this simple step include lower backup times, quicker antivirus scans, faster boot up times and greener drives."