Browns of York improves customer service and profits with Unipower Solutions

Long established independent retailer Browns of York has selected Unipower Solutions, the software product and enterprise solution provider, to deliver Unipower Retail, an integrated EPoS and back office service. The popular stores in York, Beverley and Helmsley now use Unipower Retail which has enhanced customer service and helped boost profitability. Browns previous EPoS and back office system had evolved over time and was built around spreadsheets, manual data input and manual reconciliation, proving very time consuming and inflexible.  

The Unipower Retail solution provides Browns with a highly flexible IT platform, that integrates the caf, store point of sale terminals, e-Commerce and ERP operational management systems, across multiple sites from a centralised point. In addition Unipower Retail will support Browns' business growth and diversity, as well as bringing a host of reporting and operational efficiencies including:

Automatic discount / promotion handling at the POS has reduced the daily time spent on cash counting / reconciliations by 30%

 Freeing time to enable Browns to undertake the task of moving from financial stock based accounting to item stock based accounting

General analysis and collation of reports for third parties such as concessions has been dramatically simplified

End of year reporting is now quicker and more efficient

Shane Longhorne, Finance Director at Browns comments: "We selected a partner who worked closely with us to enable our store staff to be more efficient, have greater control, and ultimately provide consumers with an improved level of service. This has in turn improved footfall and profitability." John Camp, Managing Director, Unipower Solutions comments: "Browns of York is a legend in the North and has a marvellous reputation for service, quality and traditional values. Now, Unipower has been able to support the expansion of the Brown's department store chain across Yorkshire and provide a software solution that genuinely improves the customer experience." Unipower Retail is a functionally rich suite of tools from the Unipower EPoS Abilities range of software solutions. This includes: Unipower Store, Unipower Caf, Unipower Webstore, Unipower Manager. The information hub is managed through Unipower central.

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