The challenges of eCommerce: A single international payment solution retailer's utopia or impossible dream?

Speaking at the Cards & Payment Solutions Exhibition and Conference at Earls Court, London, John Rozek, director of Polar Moment, provider of business and technical consultancy to the payment industry, addressed the issue of a single international payment solution.  

The two-day event, which was co-located with the new Retail Business Technology Expo, focused exclusively on retail card and payment solutions. Run in association with Vendorcom, the cards and payments community, the conference addressed some of the key issues and challenges that are currently facing the cards and payments industry.  

Throughout his presentation John discussed the opportunities and barriers that stand between retailers and international acquiring; "The international retailer wants to accept any card - credit, debit, international and local. It also wants to accept direct debits, account transfers and emerging payment types. It wants to be able to accept these payments anywhere in the world, in customer present and customer not present environments. On top of this, customers need to be able to pay in their own local currency."  



John examined why, despite wanting to deploy a common IT and payments platform globally, many international retailers do not adopt the approach. Using practical and insightful examples, he illustrated how retailers can overcome the barriers and exploit the services of international payment gateways, acquiring banks and payment service providers.

Other eCommerce payment industry experts speaking on the day included Catherine Tong of Tesco.com, Leigh Wingrove of Retail Decisions and Jonathan Sheard of Realex.  The retailer was very much the focus for each briefing, with issues such as security, fraud prevention, usability and convenience ranking high on the agenda.

Paul Rogers, chairman, Vendorcom, expressed his satisfaction at what he described as a hugely productive, informative and successful Cards & Payment Solutions 2011: "The fact that almost 500 delegates attended the Vendorcom Conference and Retailer Briefings on the two days of the show is immensely encouraging. There is a hunger for credible, independent, authoritative information to help retailers navigate the cards and payments landscape; Cards & Payments Solutions more than satisfied that need."

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