Global manufacturer of PC-based touchscreen point-of-sale hardware, J2 Retail Systems, claims to have taken EPoS usage and cost-effectiveness to new levels by building hardware performance monitoring into its tills and enabling clients to dispense with fixed-fee hardware maintenance.
By constantly measuring till hardware parameters, J2's new software controls and optimises performance. Using a traffic light system, the monitoring software highlights if a till is about to malfunction. This information is communicated electronically to the J2 portal, where specialist reporting software fires out messages, sends any required technical patches or initiates jobs with the client's support & maintenance provider.
Explains Moray Boyd, managing director of J2 Retail Systems: "Measuring till parameters is a first for the EPoS hardware market. We see the failure before the client does, and can take remedial steps before a till stops working. This is great news for the client, as a till down always means customer service issues and often loss of revenue, whether in retail or hospitality EPoS."
"Other manufacturers may measure software performance and whether a till is on or off, but no one is capturing the four key measures of hardware operations as we do. Our monitoring software registers hardware temperature, resource utilisation and key voltages, as well as whether the unit is on or off. Together, these measures give us a reliable indication of till health," he continues.
J2's mission is to minimise the total cost of owning and running EPoS hardware, and the company has always advocated incident-based maintenance wherever practical. Now, with its new monitoring software identifying and addressing potential faults before they cause a till breakdown, J2 can offer its clients the move away from the market norm of costly fixed-fee maintenance that they have been looking for.
Concludes Moray Boyd: "If we do spot problems, we do as much work as possible onsite, swapping units or parts. Our goal is to keep our clients up and running with no impact on point-of-sale transactions, so causing the least inconvenience at the least cost. That has a real 'bottom line' value in business terms, as does a move to incident-based maintenance."