New Peruvian restaurant, Coya, turns to TISSL

Specialist hospitality EPoS solutions provider, TISSL, has revealed how its relationship with the restaurant group owned by Arjun Waney has extended to the entrepreneur's most recent venture.  Coya, a 100-cover Peruvian restaurant and private members' club, opened in Mayfair in November 2012 and has made TISSL its choice of EPoS.

Assistant General Manager Ben Hesketh led the new search for an EPoS solution. The main drivers for selecting EPoS were functionality, the flow of the software, pricing and support.  Hesketh looked at the market and met up with other EPoS providers but admits to being influenced by his positive experience of using TISSL elsewhere within the group.

The final decision to purchase a TISSL EPoS solution for the restaurant was a joint one, made by key managers, directors and the head chef.  "When buying EPoS, experience, word of mouth and references are very important and TISSL stood out in all these respects," comments Hesketh.

Coya staff quickly became familiar with the TISSL EPoS solution.  "We had no issues on staff training.  It only took 10-15 minutes to go through the system with our staff."

Observes Ben Hesketh: "TISSL support has been first class. Whenever we need a bit of help or guidance, the TISSL team are straight on the 'phone. We are well looked after and, if there is an issue, TISSL are in on the day to help us or replace items."

Observes Ben Hesketh: "TISSL support has been first class. Whenever we need a bit of help or guidance, the TISSL team are straight on the 'phone. We are well looked after and, if there is an issue, TISSL are in on the day to help us or replace items."

The TISSL software runs on PC-based touchscreen EPoS terminals, J2 680s, which are technically innovative, powerful and fast.  Eight terminals are located throughout the restaurant and bar.  Plans are in place to add a tablet PC in the members' lounge.

Given the 'sharing plates' concept that is proposed to diners for their first or all courses, Coya asked TISSL to programme in a 'course reset' button.  "It's useful to be able to add in dishes and flag them up with the status of a first course, so they are cooked immediately."

All of Coya's set and special menus are defined on the TISSL system.  "Programming of menu changes is simple to do."  The business also relies heavily on its technology to reveal trading patterns and analyse its operating costs.  "TISSL reports are easy to generate and change."

Within two months of opening, Coya was running with a three-month waiting list for prime dining times, so the team is justifiably thrilled with the restaurant's early success.  The TISSL EPoS solution is playing its part, as comments Ben Hesketh: "I would recommend TISSL absolutely."

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