Panasonic Store (Exeter & Newton Abbot), a group of online stores and retail outlets specialising in small appliances and consumer electronics, has now passed the ten-year milestone of using NetDespatch's online booking and tracking solution.
Panasonic Store offers customers an insured next-day delivery service via APC Overnight. The system enables Panasonic Store to enter delivery details into the NetDespatch system, which automatically prints shipping labels and electronically pre-alerts, Deadline Distribution Services Ltd, the local depot which is part of the APC Overnight network, that packages are ready for collection.
Prior to implementing the NetDespatch solution, Panasonic Store faxed the booking orders through to APC Overnight. Following Deadline Distribution's recommendation to implement the NetDespatch solution, Panasonic Store was able to place bookings with APC Overnight via a dedicated web browser interface. The system confirms receipt and prints shipping labels for affixing to the packages, which are then ready for collection.
"The system is efficient and time-saving," says Peter Wreford, Mail Order Manager, Panasonic Store. "It is easy to use, and we have found that the technical support is excellent."
The NetDespatch system also enables APC Overnight's customers to track their packages from collection to final delivery, as well as obtain proof of delivery – a very important feature for companies like Panasonic that ship high-value items.
"All our big customers are on the NetDespatch system," says Kerrie Wheaton, Customer Account Manager, Deadline Distribution. "It saves us having to manually input shipping details and consignment collections. All new customers who send parcels on a daily basis, or high volumes on a regular basis, are put onto the NetDespatch system right away."
NetDespatch provides a cost-free solution for retailers with an easy to use web-based system that can connect warehouse and order processing systems, such as eSellerPro, Linnworks and Magento, directly and securely to the NetDespatch servers. The same despatch and delivery data is used to print carrier compliant labels and documentation, and is then forwarded to the selected postal or parcel carrier, ensuring that information is entered just once and that parcels are delivered to the right place at the right time.
There are no costs involved for installation, training or support, and the system is available instantly.