Eclectic Bar Group PLC outsources systems support to The Help Desk

This article is brought to you by Retail Technology Review: Eclectic Bar Group PLC outsources systems support to The Help Desk.

Specialist outsourced IT support provider to the hospitality industry, The Help Desk, has announced that its services have been retained by one of the nightclub scene's most successful young businesses. Founded in 2006 and the subject of a successful AIM (Alternative Investment Market) flotation in November 2013, the Eclectic Bar Group is on a growth trajectory.

The Help Desk will provide an outsourced 1st line service to cover the range of peripheral devices and back-office systems that are deployed in 20 of the operator's venues, across their Embargo Republica, Lola Lo, Sakura, Fez, PoNaNa, Dirty Blonde and Lowlander bar brands. The 3 remaining recent acquisitions will be added in in due course, with a view to also support the Head Office in phase 2 of the roll out.

As Eclectic Bar Group, IT Manager, Richard Price explains: "With our current growth and continuing expansion plans we needed a partner who can support all our staff and systems not just during the day, but covering evenings and weekends as well, right into the early hours of the morning, 7 days a week. Not only could The Help Desk do that but it came to us with an excellent reputation of supporting high-end brands. We found that appealing and with more openings planned, we were attracted too to The Help Desk's ability to provide us with other infrastructure services to support new bar openings and refurbishments."

"As a shared managed service, The Help Desk can scale and flex according to our customer's requirements, growing as they grow," says Dan Smith, Chief Executive Officer - Managed Services of The Help Desk. "We bring to the table an increase in productivity and a decrease in cost when compared to in-house resourcing. Our 'open all hours' support service and lower cost of ownership are compelling factors for hospitality businesses when they consider their support requirements."

Whatever the hour, Eclectic Bar Group staff now have the reassurance of knowing there is someone at the end of a phone if they're faced with systems issues.

The new support service will come online within 6 weeks of contract. Richard Price concludes: "The ability to get the service up and running rapidly was an important for us."