Whisbi's new omnichannel technology rolls out globally to 'teleport' online customers to retail stores via real-time video

Whisbi comments that its new omnichannel Software as a Service technology "is bringing the store experience to the world of online shopping like never before".

In one click the solutions automatically 'teleports' online visitors to physical stores or a showroom. Customers can see the products via real-time video, literally through the 'eyes' of the sales representatives who are wearing smart glasses such as Google Glass, Epson Moverio or using the camera of an Android device.

Web visitors are invited to enjoy this enhanced experience by clicking on a Call-to-Action button integrated into the retailer's website.

Click-to-call solutions have been well-known in the world of online commerce. Moreover, the solution is able to synchronise a normal phone call with an interactive online experience – during which the sales representative can showcase products via web-sharing or real-time video.

Whisbi reports that online customers can enjoy this genuine, personalised 'store experience' independent of where they are; may they be out on the streets with a smartphone, relaxing on their couch while shopping around on a tablet or sitting in front of a computer. They do not need any plug-in or software and it works on any browser and device. This makes sure that retailers can reach 100% of online users even if their bandwidth is poor.

Companies such as Vodafone, Fiat and Telefonica have at least doubled their sales conversion rates thanks to the Whisbi effect. After rolling out the first European projects, the solution is now globally available.

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