Descartes Systems Group will present at Home Delivery World 2015 (Business Design Centre, London from 28 to 29 April) on how retailers can create 'customer facing' supply chains to achieve competitive differentiation, revenue growth and cost management. In addition, Descartes will showcase its advanced solution for managing home deliveries - from appointment booking while ordering through post-delivery performance assessment.
"Companies are increasingly recognising that an efficient and transparent supply chain is a source of significant competitive differentiation," said Chris Jones, Executive VP Marketing & Services at Descartes. "Companies can now expose their supply chains directly to their customers with capabilities that are intended to benefit the customer as well as themselves. This is what we term the "customer facing" supply chain."
As a global player in the provision of solutions focused on improving the productivity, performance and security of logistics-intensive businesses, Descartes' customers benefit from optimised supply chain processes and operations that enhance the customer experience for home delivery, click-and-collect and omni-channel sales. Descartes' route planning & optimisation, delivery execution and mobile 'last mile of delivery' applications enable retailers, brands and logistics operators to deliver the optimal customer experience with reduced costs and increased sales.