pointOne launches new self-service ‘kiosk’ aimed at QSRs

pointOne EPoS, provider of EPoS technology, has launched a customer self-service kiosk that will speed up service, reduce costs and maximise revenues during busy periods. Working on an Android platform and using 10" tablets mounted in BouncePad holders, the kiosk solution offers a slick, innovative and cutting edge hospitality solution aimed at quick service restaurants.

pointOne developed the technology in conjunction with Tossed – The Healthy Eating Place – a chain of 26 restaurants based around London. With plans to roll out the kiosk technology to all its outlets, Tossed's objective was to remove paper from its shops, streamline its front-of-house operations and ultimately deliver a better guest experience.

pointOne EPoS Managing Director Steven Rolfe, said; "We have a passion for offering innovative hospitality solutions and we believe that our new kiosk will be a game changer within the QSR sector. We are delighted to have partnered with Tossed for the development of this product. Using the kiosk interface customers of QSR outlets can glide through and browse picture-based menu content and nutritional data, create an order and check-out with integrated card payments in just a few button presses. We believe this offering supports our ethos of delivering truly ground-breaking and class-leading hospitality IT solutions, and we are very excited."

Vincent McKevitt, Founder of Tossed said: "Most operators face speed and capacity issues at lunchtime, but ours are intensified because we make our food fresh-to-order and most guests like to customise their food to suit their health and taste requirements. This unique point-of-sale solution allows our team to focus their energy on our speed of production. Guest feedback from the trials has been very positive: people like to be able to browse in their own time and customise what they eat, completing a great experience with tasty, bespoke, healthy food, served quickly."

Not just for QSRS – benefits for theatres, venues and casual dining restaurants

The next development phase of the pointOne Kiosk will also include collection point screen integration for displaying order name/number. Future enhancements will include interval ordering integration for theatres & venues, and seat/table assignment for casual dining restaurants, widening the appeal of the product beyond the QSR sector.

Features include:

  • Customisable customer interface
  • Integrated, standalone contactless chip & pin
  • Ability to filter menu options by food types (i.e. allergy content)
  • Display nutritional data clearly to the customer and enable them in real time to build up a nutritional picture of their order/basket
  • Customer Login option to retrieve order history
  • Print order point and customer order details for collection
  • Option to email receipt to customer
  • Up-sell opportunities throughout order process and checkout
  • Discount code functionality & Manager override with QR code log in feature

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