Intershop has announced the addition of 'Order Management' to its Commerce Suite enabling a seamless shopping experience across all channels for both B2B and B2C customers.
The Intershop Order Management system, as part of the Intershop Commerce Suite, is a key element for a customer-centric and integrated omni-channel commerce solution. It enables companies independent of their industry to fulfill their customers' demands triggered from any touchpoint via any fulfillment location. Businesses aiming for happier customers with long-term loyalty to them find in this tool a powerful element for their successful omni-channel strategy.
The Intershop Order Management connects all parts of an order process, automates and streamlines the lifecycle of orders, payments, and invoices across all channels. At the same time it embeds dispersed inventories or fulfillment locations in the fulfillment process. The essential omni-channel element provides merchants with real-time visibility into customers' purchasing behavior, stock levels, payments, and more across all customer touchpoints. This way, they can respond with individualized offerings and services for better customer satisfaction and higher revenues. Because regardless of which channel a customer decides to shop from, the Intershop Order Management orchestrates applications like ERP, POS, or warehouse management systems behind the scene, thereby facilitating a truly seamless shopping experience.
Jochen Wiechen, CEO at Intershop explains, "The Intershop Order Management solution completes our portfolio of best-in-class solutions for mastering the digitalization with yet another powerful tool. No matter how complex the required processes for seamless order tracking, overnight delivery, or omni-channel shopping are that need to be aligned in the back, Intershop's Order Management facilitates efficient service and distribution. Therefore, it is an essential contribution of any omni-channel strategy."
Key features include:
- Enterprise inventory visibility
- Omni-channel order capture
- Order orchestration
- Order routing & fulfilment
- Invoice-to-cash management
- After order services
- Return management
Intershop Order Management is available worldwide now.