Tyco begins national retailer partnership with CBRE

This article is brought to you by Retail Technology Review: Tyco begins national retailer partnership with CBRE.

Commercial property consultants CBRE have appointed Tyco on an extensive maintenance contract of up to 1,500 of a leading national retailer's sites. This includes fire detection and alarm systems as well as fire extinguishers at sites across the North of England, Scotland and Northern Ireland including retail buildings, banks, post offices, funeral care homes and petrol filling stations.

With such a vast and complex contract - spanning a variety of sites across a large geographical area, CBRE required a partner that could provide the resources, specialist engineers and detailed account management necessary to maintain a large-scale maintenance programme. As such, in July 2015, Tyco began a 12-month contract to manage the planned and preventative maintenance schedule.

The contract required Tyco's full logistical capabilities and a high level of detailed planning due to the individual site needs and mixed customer base. As well as the broad coverage required – including remote islands, the schedule has been co-ordinated to accommodate the specific and unique requirements of sites such as banks, post offices and funeral care homes.

A high level of support and service is crucial to the maintenance contract and a dedicated administrative team from Tyco ensures that the account is managed efficiently, with regular reporting - while electronic dockets provide tighter controls on compliance and documentation.

James Billson, Strategic account manager at Tyco said: "Since the contract commenced, our experienced teams have ensured that the extensive maintenance programme has been adhered to in its entirety. This holistic approach has ensured that the customer has benefitted from a service which utilises our knowledge and experience within a bespoke package to suit client specifications."

Six months into the programme, Andy Barnes, account director at CBRE is delighted with the progress made since Tyco's appointment: "We are very pleased with the work to-date. The main challenges lie in the volume and logistics of such a diverse range of sites spanning a wide geographical area. Despite this complexity, the Tyco team has managed to quickly mobilise the plan and implement the maintenance schedule as required."