This article is brought to you by Retail Technology Review: Maplin selects Kirona’s online booking and mobile services software for streamlined processing.
Maplin, the UK's specialist technology retailer, is partnering with Kirona to help customers and staff book services through an online solution, helping to minimise wasted time for travelling home service providers.
Maplin plans to expand the services they already offer online and in their 200 plus stores in the UK & Ireland. The specialist technology retailer has enlisted Kirona to help develop, expand and maximise its digital assets through the use of Kirona's Dynamics Resource Scheduler and Mobile Workforce Management Software.
By integrating Kirona's cloud-based scheduling platform, Maplin's customers can request a free Smart Home Survey – where a Maplin expert visits the customer at home to deliver a bespoke Smart Home or security recommendation based on the customer's needs. Through Kirona's software, the booking of these appointments is streamlined so customers don't need to leave the Maplin website or jump between two web pages.
For store-based staff, the ability to book appointments on a customer's behalf through Kirona's Job Manager Control Centre means an increase in anticipated sales, as the software shows geographically optimised appointments in real-time and highlights the most time for a Smart Home Surveyor to attend the customers property based on real time availability, skills required to complete the survey whilst taking into account specific customer needs.
Maplin has also replaced paper-based processes with the Kirona Job Manager Mobile solution. Smart Home Surveyors no longer have to write detailed appointment notes on paper; instead they can input the data straight into the application. The Kirona Job Manager Mobile solution also gives surveyors an overview of their day and provides them with any notes from the time of booking, making the free Home Survey more efficient. This application, in conjunction with Kirona's Job Manager Control Centre, allows the planning team to get real-time progress of each surveyor and the outcome of each appointment, cutting out the need for paperwork to be typed up and uploaded onto the Maplin systems.
Alexander Allen, Strategy & Services Director at Maplin, said: "Working with Kirona means we'll be able to expand the services we already offer to our customers. We will be able to streamline our processes which will make our Smart Home Surveyors more efficient and dramatically reduce the amount of paper we're using. As the solutions are digital, we will be able to roll them out across all of our stores and locations globally. We're also working with Kirona to expand our offerings so we can include in-store appointments, installations and break fix options."
Neil Harvey, CTO of Kirona said: "Maplin have a clear understanding of what they're looking to achieve as a business. From the brief, we knew exactly which of our products would be a perfect fit for them and we are working closely with the project manager to ensure we experience a seamless transition. We will provide Maplin with a versatile solution that meets the needs of their business today and is scalable for future needs."
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