This article is brought to you by Retail Technology Review: ASOS customers can now shop the latest fashion with Google Assistant.
ASOS, the global destination for fashion-loving 20-somethings, has become one of the first fashion retailers in the UK to launch on Google Assistant, meaning customers can discover the latest ASOS products across popular categories using just their voice.
Customers in the UK and US can initiate conversation with Enki, the ASOS shopping guide, by saying “Hey Google, Talk To ASOS” to their Google Home smart speaker or Google Assistant app on Android or iOS. Using their voice or text, Enki will help them quickly discover and shop the latest products across six of ASOS’ top womenswear and menswear categories, viewable on their smartphone. ASOS will be using customer feedback from the initial launch to explore ways to refine and enhance the experience over the coming months.
This is ASOS’ first step into voice apps as the technology becomes ever-present in customers’ lives, with 1 in 2 US consumers using voice technology today[1] and voice shopping expected to be worth $40 billion by 2022[2]. Google Assistant is now available on more than 500 million devices globally.
ASOS launched Enki, the ASOS Fashionbot, on Facebook Messenger in the UK earlier this year to help customers discover relevant products. Features such as Your Edit (a weekly drop of curated items), recommended brands, Style Match – which enables customers to search using images from the web or captured on their smartphone – and ‘You Might Also Like’ are all built on machine learning to make it easier for customers to navigate the wide range of products on ASOS’ site.
Jason Gregory, Senior Product Manager, ASOS said: “With 85,000 products on site at any one time, and on average 5,000 new items added each week, it’s more important than ever to make it easy for our customers to stay on top of what’s new on ASOS. With the launch of Enki on Facebook Messenger and now Google Assistant, we’re exploring ways that conversational commerce can help us make the ASOS shopping experience as easy and intuitive as possible.”
[1] https://www.comscore.com/Insights/Presentations-and-Whitepapers/2017/Looking-Ahead-to-the-Voice-Era
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