Tethr and Red Box announce partnership to accelerate and simplify the delivery of voice of customer analytics solution

Tethr, the AI-powered conversational intelligence platform for listening enterprises, and Red Box, the platform for voice, have announced a strategic partnership to help customers more easily capture and gain business insights from voice data.

Red Box reliably and securely capture high-quality audio from more than 55 telephony systems, old and new, enabling Tethr to increase its breadth of capture capability and leverage high quality audio within its platform for its customers’ analysis.

Tethr’s AI-based platform has been trained with more than a decade of service, sales and customer experience research and delivers out-of the box insights enabling joint customers to transform their unstructured customer conversations into insights tuned to their business.

As part of the integration provided by the partnership, customer voice conversations captured on the Red Box platform can be seamlessly ingested into Tethr’s AI-based platform, transcribed and mined for business insights using Tethr’s research-backed insights libraries for customer effort, loyalty, sales effectiveness and more.

Richard Stevenson, Red Box CEO, commented: “The work Tethr has done to surface insights from customer conversations is driving significant value for enterprises, enabling measurable improvements in overall customer experience. As part of our open API strategy, we are delighted to partner with Tethr to enable customers to leverage captured customer conversations from across the enterprise, giving organizations the ability to maximize the value of their voice channel.”

Tethr CEO Mike Mings said: “Partnering with Red Box enables us to combine the rich voice data set from Red Box with our advanced, research-backed AI, to deliver insights from each and every customer interaction to the enterprise through the market’s easiest to use and most prescriptive conversation intelligence platform.”

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