Regency Design launches external WeatherGuard to protect customers obliged to queue

This article is brought to you by Retail Technology Review: Regency Design launches external WeatherGuard to protect customers obliged to queue.

Regency Design, the British design and manufacturing specialist, has invented a novel way of protecting queuing customers from the elements – a modular tunnel system known as the External Q WeatherGuard System.

The need for retailers, hospitality venues and other customer-facing establishments to adhere to COVID-19 guidelines, and enforce social distancing, has led to a challenge that many are familiar with: how to protect customers who are obliged to stand outside in a queue from being subjected to the elements such as wind and the rain.

While in the summer months this has not been such an issue, the onset of autumn is causing retailers and customers alike to rethink their strategies. Regency Design believes it has come up with the answer, with a low-cost modular tunnel that can be built as long or short as required and either bolted or weighted to the ground or on casters for ultimate portability.

Zak Manhire, Chief Commercial Officer at Regency Design, says that the British-built product has been specifically designed with customer service in mind: “The weather tunnels will help to protect customers who are queuing outside and encourage them to continue shopping, eating or generally going about their business on rainy days,” he says. 

“Retailers, pubs and restaurants, banks and building societies, post offices and GP surgeries or indeed any environment where a customer is obliged to wait outside can benefit from our system which delivers a new definition of customer care and comes with bespoke branding.”

The External Q WeatherGuard System comes with 1.5 mm Zintec construction and 5mm PetG interchangeable inserts with predrilled holes or plates that bolt into the floor for safety and stability. The guards are 1.5m long x 1m wide x 2.1m high with gradients for run off. With optional lockable casters and a fully brandable side panel, the WeatherGuards are safe and secure and can be branded and customised to fit any customer-facing establishment.

The WeatherGuard system is lightweight yet robust, they can be wheeled in/out of a venue outside of working hours to prevent them from being damaged or vandalised. Additionally, a pitched roof design prevents a build-up of surface water and associated dirt.