ZigZag Global takes home two awards at the European eCommerce Awards 2022


This article is brought to you by Retail Technology Review: ZigZag Global takes home two awards at the European eCommerce Awards 2022.

Lightning struck twice for returns management solution ZigZag Global as it was presented with two   awards at the inaugural European eCommerce Awards 2022 last night. Competition was fierce, with thousands of renowned retailers, carriers, and suppliers from the wider eCommerce ecosystem applying.

Sister event of the industry-respected UK eCommerce Awards – that ZigZag is also attending in November as a shortlisted company – the new European eCommerce Awards “recognises, rewards, and celebrates outstanding online retail websites, platforms, and software”. ZigZag proudly accepted the awards for European eCommerce Software or Extension of the Year and European eCommerce Innovation on stage from host Carrie Frais.

The innovative qualities of ZigZag’s returns solution shone through on the night, with the latest Refund to Gift Card functionality ‘wowing’ the judges. 78% of 18–25-year-olds stated they wanted a refund to gift card option in our Retail Returns Study, paving the way for its development. The solution ensures that even when a customer makes a return the sale is not lost and that cash stays in the business. The initiative improves the customer experience with faster refunds and fosters retention and loyalty. 

Speaking on the win, Al Gerrie, ZigZag Global CEO said: “The accolade is a testament to the innovation at ZigZag and the ground-breaking features we are bringing to the market. From our tech developers to our client success team, everyone has been focused on delivering a best-in-class solution. It is the perfect recognition for the company’s hard work.”

As well as the launch of the Refund to Gift Card feature, the panel of esteemed industry experts were impressed with the other ways the ZigZag platform is also revolutionising the returns experience for retailers across the globe.  The B2B Returns platform was acknowledged by the judges for its ability to support the continued growth of omni-channel, allowing retailers to manage stock quickly and easily as it’s transferred between stores. Additionally, ZigZag’s Live Exchanges technology gets replacement goods out quickly to customers that want a change of size, colour, fit, or an entirely new product quickly, once again saving the sale for the retailer.

The ZigZag team accepted the award on stage at Salt, in sunny Barcelona, in front of a packed audience of leading brands from around the world, including representatives from New Era Cap, F.Hinds, American Eagle, Iceland, Oliver Bonas, L’Oréal Lancôme, Ellesse, and more.

Commercial Director Jason Taylor said “This award means a lot as it was voted for by our customers who recognise the quality of our returns solution and the ZigZag client success team that supports our retailers. We’ve had a huge year, processing over £1 billion in GMV of refunds through the platform across over 130 countries.”

ZigZag Global were one around 100 shortlisted vendors at the prestigious event and the double win is the company’s second and third trophies of the year, with more nominations still to be concluded before 2023.

ZigZag has claimed an award every year since its conception back in 2015 but picking up two awards at the European eCommerce awards in Spain was a special achievement. Taking home the accolades not only relied on the revolutionary Refund to Gift Card functionality but also the ability to take payment for returns during the post-purchase experience. As retailers look to recoup the costs from returns-hungry customers and an increasingly expensive reverse logistics process, the importance of offering paid returns is vital for retailers. The returns solution has continued to heavily invest in its tech responsible for transforming the returns experience for retailers around the world.

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