Brother UK launches new MPS offering to support growing demands

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This article is brought to you by Retail Technology Review: Brother UK launches new MPS offering to support growing demands.

Business technology solutions provider Brother UK has launched three new managed print services (MPS) solutions to enhance its support for resellers amid growing demand for print-as-a-service.

MPS Essential, MPS Professional and MPS Enterprise are designed for the needs of different businesses, from small organisations with a single office through to complex multi-site corporations, and make it simpler for reseller partners to sell contract printing.

This launch forms part of Brother UK’s strategy to deliver 50% of revenue through contractual sales by 2025. The business says the new offering will help it take advantage of strengthening demand, with 60% of print forecast to be delivered as part of a service in the next 3-5 years*. 

Brother UK has delivered MPS since 2010, with almost all (97%) of the businesses moving on to Brother MPS remaining on contracts five years later. The increasing demand comes as businesses seek out to boost the productivity, efficiency and sustainability of their print infrastructure.

The new offering guarantees that 100% of the ink and toner cartridges can be returned for recycling or remanufactured at its Recycling Technology Centre in Ruabon, North Wales, meaning that zero waste goes to landfill.

Greig Millar, chief revenue officer at Brother UK, said: "Businesses increasingly want to buy on contract. Between April and June this year we delivered an 84% year-on-year increase in new MPS agreements and our retention rates carry on surpassing our expectations.

“We expect to see this growth continue and we’ve broadened our offering to help reseller partners capitalise on the demand. The launch of Essential, Professional and Enterprise will give partners straightforward, better-focused solutions to target businesses of different sizes and expand their revenue streams.

“Volume requirements on MPS packages have often been a barrier to small businesses looking to benefit from it. Our Essential solution is a market-first which will help resellers convert this untapped base and lock-in 15% commission on recurring revenue. Importantly, all three solutions have flexibility built-in so that businesses have access to tailored solutions that will help them maximise productivity, efficiency and sustainability.”

Brother's MPS Essential offering is designed for small businesses with low volume print requirements. Flexible plans start from £5.78 per month, which provides companies with a printer, free servicing, and automatic supplies replenishment. Resellers can sign businesses up in seconds, with customers having the flexibility to cancel at any time. Brother will manage credit checks, maintenance of devices and consumables deliveries, making it suited to resellers selling MPS for the first time. 

MPS Professional is designed for SMEs with higher volume print requirements. Benefits include tailored user interfaces on machines, additional weekend and bank holiday maintenance support from Brother and on-site demonstrations. Customers also have the option to pay per page or build their own package based on their page volumes, offering a more cost-effective way to print. 

MPS Enterprise is the vendor’s fully bespoke offering for resellers servicing large corporates with complex printing needs spanning multiple locations. Benefits include specialist pre-sales consultancy for customers, ongoing optimisation of the service through a dedicated Brother account manager, and full breakdowns on recycling and remanufacturing to support firms’ reporting on sustainability.  

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