Ergonomic Solutions: Delivering customer engagement at EuroCIS2024

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This article is brought to you by Retail Technology Review: Ergonomic Solutions: Delivering customer engagement at EuroCIS2024.

The retail industry is witnessing an unprecedented level of competition, and traditional marketing strategies are becoming obsolete.

Recognizing the need for enabling innovative digital customer experiences, Ergonomic Solutions will showcase a comprehensive lineup of engaging customer facing solutions to drive personal interaction in retail and hospitality environments at EuroCIS 2024 (Hall 9 A40) in Dusseldorf from 27th – 29th February.

Outdoor Self-Service

The SpacePole Outdoor Kiosk for the Elo 2799L: The Power to Deliver

Self-Service has revolutionised the indoor customer experience. However, that journey begins outdoors. Join up that customer interaction with our wall or floor-mounted SpacePole Outdoor Kiosk for Elo’s 2799L open frame touch screen, which integrates state-of-the-art self-service technology in a modular, configurable and customisable platform. 

Mission ready with a water-resistant coating and paint, it is IP55 rated. Perfect for outdoor applications as diverse as the forecourt, admission check-in, digital advertising, self-ordering, information points, way finding and many more besides, this solution puts information in the hands of your customers, at that important earliest point of contact.

The Outdoor kiosk for the Elo 2799L from Ergonomic Solutions is built around modularity and configurability. Payments through a Verifone UX700 or PAX IM30, can be included or added as an option to both floor and wall mounted kiosks. Changing the self-service application itself is simple with this state-of-the-art kiosk using the standard platform. What better way to future proof your investment?

Lift & Learn

In the digital age, the customer journey has evolved, consumers now expect a holistic experience that starts long before they set foot in a store and continues even after they make a purchase. In-store interactive experiences play a pivotal role in this journey. Beginning with the discovery phase, where potential customers are introduced to a brand's offerings through digital touchpoints such as Digital Signage, the journey then seamlessly transitions to the in-store experience.

With a focus on the customer journey in both retail and QSR environments, the Ergonomic Solutions’ “Lift & Learn” product has already created enormous interest.  This RFID-powered solution drives client engagement when interacting with showcased products, ultimately enabling customers to make informed product choices.

Interactive displays act as pivotal touchpoints, transforming digital content into an immersive educational journey. With 38% of customers discovering new products through in-store displays, Lift & Learn offers proven engagement and brand awareness opportunities.

From initial discovery to informed decision-making, our technology enablement solutions drive conversions by providing engaging customer focused retail solutions.

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