Common Problems with Smartphones and How to Fix Them


This article is brought to you by Retail Technology Review: Common Problems with Smartphones and How to Fix Them.

By Josh Harvey, freelance writer.

In the last 15 years or so, since the first iPhone debuted all the way back in 2007, it’s not hyperbolic to suggest that smartphones have changed the very fabric of our society. The average teenager probably spends more time on their phone than off it and we all rely on them for business and pleasure, particularly during those long and stressful commutes.

Given our increasing dependence on our smartphones, any malfunction can disrupt our routines and send us spiralling. That’s why it’s important to acknowledge the most common problems many of us could face with our phones and understand how to fix them quickly and efficiently, preferably without finding ourselves out of pocket.

Short Battery Life                                                         

One of the most frequent complaints among mobile phone users is short battery life. This issue can be particularly frustrating, especially when you’re on the go or in the middle of important tasks.

  • Optimize Battery Usage: Start by adjusting settings to extend battery life. Reduce screen brightness, turn off background app refresh, and disable unnecessary notifications. Enabling power-saving modes can also help manage battery consumption more effectively.
  • Charging Habits: Contrary to popular belief, it’s beneficial to use the battery longer and avoid frequent charging. Fully draining the battery occasionally and then charging it to 100% can improve its lifespan. Avoid keeping your phone plugged in for extended periods, especially overnight, to prevent battery degradation.
  • Upgrade Options: If your phone's battery life is persistently poor, it might be time to consider upgrading to a model with better battery performance.


Overheating is another common issue that can affect your phone’s performance and longevity. This problem can arise from several factors, including software bugs, hardware malfunctions, or environmental conditions.

  • Causes of Overheating: Running too many apps simultaneously, playing high-resolution games, or using the phone while charging can cause it to overheat. Exposure to direct sunlight or leaving the phone in a hot environment can also lead to overheating.
  • Preventive Measures: To prevent your phone from overheating, close unused apps and avoid intensive tasks while charging. Use your phone in well-ventilated areas and keep it out of direct sunlight. Investing in a cooling case can also help manage heat more effectively.

Water Damage

Water damage can cause severe and often irreparable harm to your phone. Despite advancements in water-resistant technology, exposure to water remains a significant risk.

  • Corrosion Risks: Water can corrode internal components and create short circuits. Even if your phone appears to work after getting wet, hidden damage can lead to future problems.
  • Avoiding Myths: It's a common myth that placing a wet phone in rice can save it. This method is not effective and can even cause more harm by leaving starch residues.
  • Acting Fast: To mitigate water damage after dropping your phone in the sink or (heaven forbid) in the toilet, turn off your phone immediately, remove any cases, and gently dry the exterior. Avoid pressing any buttons, as this can push water further into the device.

Faulty Charging Port

A faulty charging port can prevent your phone from charging properly, which can be caused by various issues, including water, dirt, or physical damage.

  • Water and Moisture: Water can get trapped in the charging port, causing short circuits or corrosion. If this happens, gently shake the phone and use a fan to dry the port. Avoid using high-pressure air, as this can push moisture further inside.
  • Dirt and Debris: Dust or fluff can accumulate in the charging port, obstructing the connection. Use a soft brush or a toothpick to carefully remove debris. Be cautious not to damage the port.
  • Cleaning Supplies: For more effective cleaning, consider using cleaning kits and supplies designed for electronic devices from reliable stockists such as RS Americas. Keeping your mobile device clean can contribute to its longevity and performance.

Final Thoughts

Understanding common mobile phone problems and knowing how to address them can save you time, money, and frustration. Whether it’s optimizing battery life, preventing overheating, dealing with water damage, or cleaning a faulty charging port, these solutions can help you keep your device in top condition.

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