Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Still no Brexit plans in place for over half of British retailers, Global-e research reveals

Still no Brexit plans in place for over half of British retailers, Global-e research reveals

Despite three years passing since the EU referendum, over half (57%) of British retailers still have no plans in place for Brexit, according to a survey of 200 British retail decision-makers by Global-e, the cross-border e-commerce solutions provider, in conjunction with Censuswide.

Edge computing and the modern retailer

Edge computing and the modern retailer

Retail Technology Review spoke with Jamie Bourassa, Vice President, Edge Computing, Schneider Electric at the recent Retail Expo 2019 about the company’s EcoStruxure Ready edge computing architecture and what advantages it can bring to the retailer marketplace.

Shippers demand efficiency and technology brings that – Cogoport president Flemming Frost

Shippers demand efficiency and technology brings that – Cogoport president Flemming Frost

Digital practices and technology adoption are bringing greater productivity, effectiveness and profitability in the shipping and logistics industry, Cogoport president Flemming Frost told industry leaders at a major shipping conference in the Netherlands.

Sluggish growth highlights imperative for eCommerce innovation, says Tryzens

Sluggish growth highlights imperative for eCommerce innovation, says Tryzens

The latest figures from the British Retail Consortium (BRC) revealed the sharpest decline in retail sales since 1995 last month, sparking further fears for the UK retail industry. According to their figures, retail sales fell by 2.7 percent in total and like-for like in May, while online sales of non-food products grew at a rate of just 1.5% year on year, which the BRC and KPMG said was “an all-time low”.

Over half of consumers demand sustainable fashion

Over half of consumers demand sustainable fashion

New research suggests over half (52%) of consumers in the UK and US want the fashion industry to become more sustainable, with calls for reduced packaging and fair pay for workers among their top demands. 29% of these consumers say they will pay more for sustainably-made versions of the same items.

Retailers losing £102 billion a year due to poor CX

Retailers losing £102 billion a year due to poor CX

Comment from Richard Davey, Head of Customer Success, Upland Rant & Rave.

Retailers have for a long time spoken about the value of customer feedback, but still too few are closing the loop with customers quickly enough when acting on negative comments.

Guide advises retailers on legal obligations to customers with hearing loss

Guide advises retailers on legal obligations to customers with hearing loss

A recently introduced guide details the legal obligations of retailers to make their premises accessible to those with hearing loss.

Cash-strapped retail professionals work longer hours but struggle to make ends meet

Cash-strapped retail professionals work longer hours but struggle to make ends meet

Brand new research from CV-Library, the UK independent job board, reveals that despite 63.9% of retail professionals working more hours than they’re contracted to, over two-thirds (67.6%) struggle to make ends meet at the end of each month.

How to lead in uncertain times

How to lead in uncertain times

By Jeremy Snape, founder and managing director, Sporting Edge.

If the disruption and competitive threats to retailers from the likes of Amazon and discounters were not enough, there are also such issues as concerns as the impact of climate change and sustainability, possible supply chain market disruption from Brexit, and global trade.

Retail restructured and the rise of experience…retailers can’t afford to ignore these red-hot technology trends this summer

Retail restructured and the rise of experience…retailers can’t afford to ignore these red-hot technology trends this summer

Retail trends come and go, but occasionally they shape the future of the industry for years to come. Frank Lochbaum Managing Partner at KPS, identifies three key retail trends this summer and explain why he thinks they’ll prove to be pivotal.

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