Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Optimising store inventory and fulfilment with RFID

Optimising store inventory and fulfilment with RFID

The demand for flexible fulfilment is growing. Consumers expect inventory availability information and flexible fulfilment options that support their busy lifestyles, whether it’s shopping online with a view into local store inventory, selecting to pick up their online purchases in-store or opting for same-day delivery to meet an immediate need.

Payment Pain Points – a fraction is too much friction for shoppers

Payment Pain Points – a fraction is too much friction for shoppers

With demand for friction free payment transactions, such as contactless payments, using cards and digital wallet, are predicted to grow by 300% globally over the next five years1, retailers need to diversify and reimagine the traditional point of payment in-store and online, RetailEXPO’s latest report suggests.

1,000 shoplifting crimes a day, 52% go unpunished

1,000 shoplifting crimes a day, 52% go unpunished

The latest police data has revealed that UK retailers were plagued by 359,156 incidents of shoplifting in 2019, just shy of 1,000 per day.

Retail spending bounces back in January, providing much needed reassurance for high street retailers

Retail spending bounces back in January, providing much needed reassurance for high street retailers

The Office for National Statistics has reported a noticeable uptake in retail sales in the month of January, providing much needed reassurance for high street retailers that there is still considerable consumer demand for physical retail.

Small is the new big via ‘micro’ warehousing, says SnapFulfil

Small is the new big via ‘micro’ warehousing, says SnapFulfil

WMS solutions provider SnapFulfil is enjoying a new type of interest as ‘micro-warehousing’ takes off for smaller e-commerce companies looking to offer the same level of delivery efficiency and flexibility as retail giants like Amazon.

Hollywood Expands in the UK: Major New Film Studio Will Invest £500million Per Year in UK Economy

Hollywood Expands in the UK: Major New Film Studio Will Invest £500million Per Year in UK Economy

Blackhall Studios is proud to announce initial agreement with the University of Reading for Blackhall to develop the largest purpose-built film studio and digital creative hub complex in the UK. A new state-of-the-art film studios, incorporating extensive purpose-built digital production facilities, represents the first UK investment for one of the leading US studios, based in Atlanta.

Yantra reveals top 10 tips for fulfilment

Yantra reveals top 10 tips for fulfilment

Up and coming third party logistics (3PL) provider, Yantra Fulfilment, has published its top 10 tips on what to look out for when selecting a fulfilment partner.

Quick-service restaurants rush to introduce self-ordering kiosks

Quick-service restaurants rush to introduce self-ordering kiosks

The market for self-ordering kiosks is booming, as restaurant operators seek to meet consumer demand for self-service.

Nearly half of shoppers fail to return unsuitable items due to ‘hassle’, says Conversity research

Nearly half of shoppers fail to return unsuitable items due to ‘hassle’, says Conversity research

Two thirds of consumers (66 per cent) have returned an unsuitable item to a retailer within the last year, with 42 per cent stating that they failed to return their unsuitable items because the return process was too much hassle.

Why AI could be failing your retail customer experience strategy

Why AI could be failing your retail customer experience strategy

By Arun Mani, President, Freshworks Europe. 

The digital era has brought with it an explosion of communication platforms. From WhatsApp to email, Snapchat to Instagram, live chat to instant messaging; there many ways we can engage with one another and with organisations.

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