Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Growth in sales channels causes supply chain issues for half of retailers

Growth in sales channels causes supply chain issues for half of retailers

New research by Advanced Supply Chain Group shows that growing retail sales channels causes stock inventory management problems for 53% of retailers. According to the international supply chain business, nine in ten retailers are planning to increase the number of their sales channels following the impact of the pandemic and Brexit.

Goods-to-Person robotisation is key in meeting the new logistics challenges facing the cosmetic industry

Goods-to-Person robotisation is key in meeting the new logistics challenges facing the cosmetic industry

By Hugues Sterlin, Scallog’s Director of Operations.

The cosmetics industry in France is a major driver of the economy. Despite the drop-off in exports caused by the pandemic, the sector achieved total revenues of over €15.7 billion in 2020 and leads the world with a 24% share of the global cosmetics market.

Customer loyalty heavily dependent on ‘last mile’ service

Customer loyalty heavily dependent on ‘last mile’ service

Consumers are choosing who they shop with depending on the ‘last mile’ service provided, new research has revealed. Long delivery times top the list of frustrations for consumers (50%), followed closely by paying for returns (42%) and limited stock availability (38%).

Seven in ten shoppers claim sharing data with retailers isn’t worth the spammy marketing

Seven in ten shoppers claim sharing data with retailers isn’t worth the spammy marketing

Seven in ten (71%) shoppers have blamed ‘spammy’ marketing bombardment as a key reason they don’t connect with brands via their mobile devices in-store, according to a new study by retail innovation agency Outform.

Designing Your eCommerce Site: 4 Common Mistakes to Avoid

Designing Your eCommerce Site: 4 Common Mistakes to Avoid

By Jeff Broth, freelance writer

Exciting times! You’re getting your eCommerce site up and running and the possibilities seem nearly endless. You might not know exactly how your site is going to perform, but you probably know by now that it's always going to be evolving.

Retail fraud teams to grow following surge in online fraud during pandemic

Retail fraud teams to grow following surge in online fraud during pandemic

Retailers around the world are increasing their fraud teams and budgets because of a significant rise in all types of online fraud during the pandemic, research by fraud detection and payment acceptance specialist Ravelin finds.

How retailers can adapt to the new wave of hybrid consumers

How retailers can adapt to the new wave of hybrid consumers

On the 12th of April, retailers in England and Wales will breathe a collective sigh of relief as all non-essential shops hope to open up once again. After a turbulent year, the government’s plan to ease lockdown restrictions promises much-needed stability for retailers. However, the pandemic has led to marked changes in consumer behaviour, which retailers will need to adapt to.

UK businesses lose £37 billion every year through poor spending controls

UK businesses lose £37 billion every year through poor spending controls

Soldo, the European pay and spend automation platform, has unveiled a new Coleman Parkes study it commissioned which found that the UK economy loses around £37 billion a year through poor business spending controls. 

Automation: Learning the secrets of uptime

Automation: Learning the secrets of uptime

By Will Carder, Automation Sales Engineer at Quadient.

Automation offers a route forward for hard-pressed e-fulfilment operations – particularly, when it comes to packaging processes. But how do you build in operational resilience? What are the secrets to maximising uptime?

Rebuilding the ‘forgotten’ frontline: Store associates say lack of communication creates the biggest challenge at work

Rebuilding the ‘forgotten’ frontline: Store associates say lack of communication creates the biggest challenge at work

As non-essential retail prepares to reopen, retail staff risk becoming a ‘forgotten frontline’, with store associates reporting a lack recognition and empowerment in their roles, the latest report from digital workplace solutions provider, YOOBIC, warns.

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