Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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75% of transport and logistics sector reports recovery from global downturn

75% of transport and logistics sector reports recovery from global downturn

IT investment is back on the agenda for transport and logistics service providers, with 54% planning long-term investments in transport and global trade management systems.

Unlocking the success of the retail IT director

Unlocking the success of the retail IT director

Today's retail IT director is far more than a 'techie', on hand to deal with the black arts of till and website malfunction. Instead, they are arguably the company's most diligent multi-tasker, forced to focus on their organisation's core competencies, their consumers' wants and needs and, most importantly, what will entice these customers to keep coming back for more.

e-Retail growth set to slow significantly

e-Retail growth set to slow significantly

Following a decade of rapid growth, online shopping is set to slow down significantly as the channel matures and competition increases.

Marin Software unveils key insights for Christmas 2010

Marin Software unveils key insights for Christmas 2010

Marin Software has released key search marketing data and insights from the 2009 Christmas period, as well as retail best practices for this Christmas, in a new whitepaper entitled "The Search Marketer's Guide for the Holidays: 10 Tips for a Successful 2010".

Shrinkage and loss prevention: the lessons from the past 10 years

Shrinkage and loss prevention: the lessons from the past 10 years

As we look forward to the publication of the tenth in this series of annual retail theft barometers (due out in Autumn 2010), it seems timely to draw some conclusions from the surveys.

What makes multi-channel development successful?

What makes multi-channel development successful?

The ability to decrease a consumers' time between entering an establishment and purchasing an item has become increasingly difficult as consumers become more intelligent.

Making the customer experience more rewarding

Making the customer experience more rewarding

Many businesses believe that when the economy contracts, the best way to compete is to offer lower prices. However, Dr. Gary Edwards, Executive Vice President of Client Services, Empathica, argues that focusing on the customer experience will help protect against price erosion by building long-term relationships and customer advocacy.

VeriFone white paper: A cashless future on the horizon

VeriFone white paper: A cashless future on the horizon

Contactless technology is transforming the European payments landscape. Speed, expediency and increased operational efficiency have put contactless on the counter in convenience, quick service and ticketing environments - and momentum continues to grow.

Slow computers costing retail sector money

Slow computers costing retail sector money

Slow computers' and 'system freezes' account for 40% of employee complaints to IT helpdesks in retail organisations, according to an independent survey of 100 IT Directors commissioned by Diskeeper Corporation and conducted by B2B research house, Vanson Bourne. 42% of PC refreshes in this sector are down to poor performance.

Experian launches Identity IQ to offer increased confidence in identity verification

Experian launches Identity IQ to offer increased confidence in identity verification

Experian has launched Identity IQ, an identity verification tool aimed at businesses looking to drive higher authentication rates, whilst reducing the risk of identity fraud and account takeover.

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