Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Marin Software unveils key insights for Christmas 2010

Marin Software unveils key insights for Christmas 2010

Marin Software has released key search marketing data and insights from the 2009 Christmas period, as well as retail best practices for this Christmas, in a new whitepaper entitled "The Search Marketer's Guide for the Holidays: 10 Tips for a Successful 2010".

Shrinkage and loss prevention: the lessons from the past 10 years

Shrinkage and loss prevention: the lessons from the past 10 years

As we look forward to the publication of the tenth in this series of annual retail theft barometers (due out in Autumn 2010), it seems timely to draw some conclusions from the surveys.

What makes multi-channel development successful?

What makes multi-channel development successful?

The ability to decrease a consumers' time between entering an establishment and purchasing an item has become increasingly difficult as consumers become more intelligent.

Making the customer experience more rewarding

Making the customer experience more rewarding

Many businesses believe that when the economy contracts, the best way to compete is to offer lower prices. However, Dr. Gary Edwards, Executive Vice President of Client Services, Empathica, argues that focusing on the customer experience will help protect against price erosion by building long-term relationships and customer advocacy.

VeriFone white paper: A cashless future on the horizon

VeriFone white paper: A cashless future on the horizon

Contactless technology is transforming the European payments landscape. Speed, expediency and increased operational efficiency have put contactless on the counter in convenience, quick service and ticketing environments - and momentum continues to grow.

Slow computers costing retail sector money

Slow computers costing retail sector money

Slow computers' and 'system freezes' account for 40% of employee complaints to IT helpdesks in retail organisations, according to an independent survey of 100 IT Directors commissioned by Diskeeper Corporation and conducted by B2B research house, Vanson Bourne. 42% of PC refreshes in this sector are down to poor performance.

Experian launches Identity IQ to offer increased confidence in identity verification

Experian launches Identity IQ to offer increased confidence in identity verification

Experian has launched Identity IQ, an identity verification tool aimed at businesses looking to drive higher authentication rates, whilst reducing the risk of identity fraud and account takeover.

The battle for online merchandising in retail

The battle for online merchandising in retail

Stock management is so much more important in todays cross-channel world,says Stuart Aldridge, chief executive officer of Maple Lake.

Poundland powers product approval process with mvision's Video Conferencing-as-a-Service (VaaS)

Poundland powers product approval process with mvision's Video Conferencing-as-a-Service (VaaS)

mvision has announced that discount retailer Poundland has deployed its video conferencing-as-a-service (VaaS) and expects to circumvent 28,000 per annum on postage and re-labelling costs.

Linking the right business process for effective CRM

Linking the right business process for effective CRM

With the retail industry looking for a quick way to grip onto an upward track and away from the poor returns that have been haunting the marketplace since the recession took hold, many leaders are asking whether a short-term look going forward is needed or a long-term outlook instead.

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