Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Retail sales claw back to normal levels, but ParcelHero warns stores not to celebrate yet: 31.8% of those sales were made online

Retail sales claw back to normal levels, but ParcelHero warns stores not to celebrate yet: 31.8% of those sales were made online

The Office of National Statistics (ONS) retail sales figures for June showed sales soared by over 13% compared to May, to reach near-normal levels. Indeed, with fuel sales excluded, they actually beat June 2019’s figures by 1.5%.

Combatting empty shelf syndrome: Keeping grocery shelves stocked in the midst of crisis

Combatting empty shelf syndrome: Keeping grocery shelves stocked in the midst of crisis

Businesses across every industry have faced unparalleled disruption to their operations as a result of the coronavirus pandemic. In the retail sector, we saw shelves across the globe being repeatedly stripped bare during the early days of the crisis, as supply chains that simply weren’t geared-up to deal with such sudden and dramatic changes in buying behaviour struggled to keep up during the first stages of the crisis.

Digital technologies major cause for sweeping transformation across industries, says GlobalData

Digital technologies major cause for sweeping transformation across industries, says GlobalData

Digital technologies are increasingly exerting pressure on incumbents across industries to fundamentally reconsider their business models while giving rise to smaller, agile players that are enabling innovation and disruption in many aspects of the business, says GlobalData, the data and analytics company.

Drop ship: a new strategic weapon for retailers and brands

Drop ship: a new strategic weapon for retailers and brands

Retailers can utilise drop shipping (the shipment of goods from a manufacturer or wholesaler, directly to a customer on behalf of the retailer) as a strategic weapon against short-term shock waves such as COVID-19 and as a means of more permanently extending their digital business.

We cannot ignore the impact bad audio is having on our emotional wellbeing

We cannot ignore the impact bad audio is having on our emotional wellbeing

Events in 2020 have catalyzed the global workforce and remote working has fast become the norm, blurring the lines between home and work.

Research from EPOS has found that 95% of today’s workforce admit that their concentration and efficiency at work has suffered due to audio setbacks, resulting in an emotional impact for with 35% reporting feelings of frustration, irritation and annoyance due to bad audio.

Gift card industry launches campaign to drive £2.3 billion high street recovery

Gift card industry launches campaign to drive £2.3 billion high street recovery

The gift card and voucher industry, led by the Gift Card & Voucher Association (GCVA), has urged the government to raise the tax free gift card limit to £500, which could bring the high street an estimated spending boost of more than £2 billion*.

Four in 10 retail professionals have struggled with their mental health in recent months, but majority feel supported by their employer

Four in 10 retail professionals have struggled with their mental health in recent months, but majority feel supported by their employer

According to brand new research from CV-Library, the UK-based independent job board, nearly four in 10 (38.6%) retail professionals admit that they have struggled with their mental health over the past three months; and job security appears to be the biggest concern for working professionals.

The value of global trade insights in navigating COVID-19 supply chain disruptions

The value of global trade insights in navigating COVID-19 supply chain disruptions

The Coronavirus pandemic has exposed the fragility of the modern supply chain, as companies struggle to acquire the products and raw materials needed to keep revenue flowing. With many businesses relying heavily on a limited number of trading partners, many located in hard-hit areas like China, the scale of the supply chain disruption has been a wake-up call.

Customer experience in the new age of shopping

Customer experience in the new age of shopping

The past few months have transformed the traditional idea of the shopping experience, with unprecedented levels of uncertainty and strict new guidelines forcing retailers to evolve rapidly.

Nearly three-quarters of consumers expect online retailers and brands to use recyclable packaging

Nearly three-quarters of consumers expect online retailers and brands to use recyclable packaging

A new ‘conscious consumer’, more aware of the environmental impact of their purchases, has emerged from the coronavirus lockdown, a new research report by PFS and LiveArea, has found.

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