Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Checkoutless stores: The future of retail

Checkoutless stores: The future of retail

By Diana Morato, Chief Growth Officer, Sensei.

Despite the click & collect services existing pre-pandemic, in 2020 its competitive presence among retailers evolved the way consumers shop. Initially adopted because of safety factors, consumers have now become accustomed to the convenience of autonomy.

Tech bosses warn of potential e-commerce Black Friday and Xmas ‘meltdown’ for high street and online retailers

Tech bosses warn of potential e-commerce Black Friday and Xmas ‘meltdown’ for high street and online retailers

With the high street already struggling following the pandemic, both physical and online retailers will be looking to their e-commerce systems to make up for lost revenues and profits this Christmas after a disastrous year.

Workforce management; the next cloud resource for businesses?

Workforce management; the next cloud resource for businesses?

Richard Jeffery, CEO of ActiveOps discusses how cloud computing changes the way organisations manage their operations and how their employees see themselves; a new, highly optimised workforce in the digital enterprise world.

Telematics more vital than ever in light of fuel crisis, Trakm8 says

Telematics more vital than ever in light of fuel crisis, Trakm8 says

Amid widespread reports of panic buying and the government drawing up plans to use the army to get petrol to pumps, the UK’s fuel supply chain crisis appears to be deepening by the day. Peter Mansfield, Group Sales and Marketing Director at vehicle technology specialist Trakm8, takes a closer look at the crisis and considers how technology can be used to mitigate its impact on businesses.

Sensormatic Solutions by Johnson Controls predicts the global top busiest shopping days for the 2021 holiday season

Sensormatic Solutions by Johnson Controls predicts the global top busiest shopping days for the 2021 holiday season

Sensormatic Solutions, the global retail solutions portfolio of Johnson Controls, has announced that Super Saturday is expected to be the busiest shopping day of the 2021 UK peak trading period. The annual predictions for the global top busiest shopper traffic days are informed by retail traffic data analytics within the company’s intelligent operating platform, Sensormatic IQ.

Customer service has changed fundamentally, so omnichannel must evolve with it, says TelcoSwitch

Customer service has changed fundamentally, so omnichannel must evolve with it, says TelcoSwitch

The massive growth in online shopping has led to a sustained change in the way customers interact with businesses, as they adopt the growing number of communication channels available and expect queries to be answered faster than ever before. According to TelcoSwitch, this has raised the stakes as far as omnichannel capabilities are concerned, and businesses need to adapt quickly.

Half of retailers paralysed by fear of failure

Half of retailers paralysed by fear of failure

A fear of failure is crippling UK retailers, with 53% avoiding making decisions due to the possible consequences. According to research conducted by Opinium and LiveArea, a Merkel Company, business leaders are stuck in a period of stasis, unwilling to innovate or develop new features, products or services because of fear they may fail.

New research shows pain in UK hospitality and retail is real

New research shows pain in UK hospitality and retail is real

Materialise, provider of 3D printing solutions, released new research* which shows UK hospitality and retail sectors are not just suffering with finding staff, but their workers are suffering with physical pain. The large amounts of time staff spend on their feet is impacting their quality of work and mental wellbeing, with nearly one in five, 19%, having considered their future in the sector to avoid on-the-job pain.

Surviving to thriving: The digital transformation of SMBs

Surviving to thriving: The digital transformation of SMBs

As a result of the pandemic, SMBs are investing increasingly more time and money in their digital transformation efforts. While some implemented digital capabilities for the first time as a matter of survival, others accelerated their journey to cloud adoption in order to remain nimble in light of ongoing disruption.

Removal of tax-free shopping takes shine off UK as luxury shopping destination

Removal of tax-free shopping takes shine off UK as luxury shopping destination

The removal of tax-free shopping in the UK is set to impact the travel and purchasing decisions of international shopping tourists after the end of COVID-related travel restrictions, the latest data from ESW (formerly eShopWorld) reveals.

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