Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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'Ever Given' refloated but global e-commerce will flounder amid delays, says ParcelHero

'Ever Given' refloated but global e-commerce will flounder amid delays, says ParcelHero

The international delivery expert ParcelHero says the refloating of the ‘Ever Given’ is welcome news, but the blockage of the vital Suez Canal will cost £4.35 billion and delay many Amazon and other e-commerce orders for weeks.

The one-stop shop advantage

The one-stop shop advantage

Retail Technology Review spoke with Philip Jarrett, commercial director of Dakota Integrated Solutions, about the company’s focus on a one-stop shop data capture solutions service for customers in a variety of sectors, together with the company’s new focus on Voice-directed solutions provision.

Congratulations, you’ve just hired new brand ambassadors. They’re your delivery drivers

Congratulations, you’ve just hired new brand ambassadors. They’re your delivery drivers

It’s not just video calls that boomed over the pandemic. Online sales have exploded with physical shopping being restricted and social contact curtailed. 

Order errors costing retailers £951m per year

Order errors costing retailers £951m per year

Almost half (47%) of online shoppers have received an order in error, a new survey conducted by Opinipoll on behalf of Breathe Technologies has revealed, potentially costing retailers £951m* each year in fulfilment.

Survey shows texting is vital for retailers marketing strategy in 2021

Survey shows texting is vital for retailers marketing strategy in 2021

Popular non-essential retail shops are set to reopen in a few weeks, in line with rules for shoppers returning to the high-street easing on April 12. For those without an online offering, this means welcoming back customers after months of uncertainty.

Retail’s 2.2% sales rise is ‘dead cat bounce’, says ParcelHero

Retail’s 2.2% sales rise is ‘dead cat bounce’, says ParcelHero

Figures released by the Office for National Statistics (ONS) show a slight rise of 2.2% in the value of retail sales against last month (February). This is just a bounce, though, as sales figures hit rock bottom, says the home delivery expert ParcelHero.

Challenges and opportunities - SCM Technology report

Challenges and opportunities - SCM Technology report

Retail Technology Review spoke with leading vendors and analysts within the supply chain management arena about some of the current key talking points and areas of innovation within this fascinating and all-important technology landscape.

How technology can adapt to shifting consumer needs with centralised data

How technology can adapt to shifting consumer needs with centralised data

The way consumers behave has shifted almost beyond recognition – and there are indications that the change could be permanent. Companies which were already operating on a technology-first basis have been able to adapt and thrive over the last year, while others are still playing catch-up and some have unfortunately not survived the transition – as evidenced by Debenhams and the Arcadia Group.

Bigging up data analytics...

Bigging up data analytics...

Big data presents supply chain and warehouse managers with an unprecedented opportunity to acquire real-time visibility of goods in transit and part of inventory, writes SnapFulfil CEO, Tony Dobson.

Mobile payment tokenisation revenue to exceed $53 billion globally by 2025, as OEM pays & wallets drive adoption

Mobile payment tokenisation revenue to exceed $53 billion globally by 2025, as OEM pays & wallets drive adoption

A new study from Juniper Research has found that revenue from tokenisation provisioning and management in mobile payments will exceed $53 billion in 2025, from $18 billion in 2020.

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