Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Improving performance despite an economic slowdown

Improving performance despite an economic slowdown

One important question, that can lead to substantial cost savings efficiency improvements "How do we communicate effectively and consistently with our customers in the store, the media and the website?"

Training is the key to Health & Safety good practice

Training is the key to Health & Safety good practice

Employers have been given a stark choice under strict new laws governing health and safety in the workplace - shape up or risk prison.

Retail task force launches

Retail task force launches

Four retail experts have joined together to create a task force called Retail Performance Improvement (RPI) to help retailers survive the current economic downturn

Electronic customs clearance: Keeping up to speed across Europe and beyond

Electronic customs clearance: Keeping up to speed across Europe and beyond

A move away from paper-based processes to electronic processing has always been an essential strategy to improve efficiencies in customs clearance. Wolfgang Schwab identifies some of the challenges that exist in implementing an electronic customs strategy and recommends a pragmatic way forward.

Green leases could spell trouble for tenants

Green leases could spell trouble for tenants

Commercial tenants must check they are not storing up trouble by agreeing to costly green clauses when signing a lease for a new premises.

Gift cards a big opportunity for UK retailers

Gift cards  a big opportunity for UK retailers

Retailers can invest in the technology with minimal capital investment and gain an insight into customer behaviour, at an affordable price.

Harvey Nichols relies on Proteus

Harvey Nichols relies on Proteus

Proteus QMS to manage telephony use and monitor the quality of VoIP delivery

Cracks in the retail marketplace

Cracks in the retail marketplace

As the ongoing credit crisis affects more retailers, it's clear that more and more cracks will start to appear in the retail marketplace for even some of the essential everyday products people currently take for granted.

An experts guide to open source software security

An experts guide to open source software security

A recent survey by IDG of IT professionals revealed that nearly two-thirds were using open source software or planned to within the next year.

Its a people business

Its a people business

Few retailers welcomed 2009 with a smile. In planning how to chart troubled waters, Ian Tomlinson of EPoS and e-commerce solution provider Cybertill recommends a seemingly counter-intuitive strategy...

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