Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Why an Omnichannel Strategy for Retailers as Important as Ever

Why an Omnichannel Strategy for Retailers as Important as Ever

By Ed Smith,freelance writer

Prior to the coronavirus outbreak, you may have read that offline marketing channels such as billboards had seen a significant spike in demand over the last few years.

Five simple ‘health check’ questions which can help unlock supply chain efficiency and resilience

Five simple ‘health check’ questions which can help unlock supply chain efficiency and resilience

Covid-19 has placed global supply chains under unprecedented levels of disruption and uncertainty. From consumers’ stock-piling commodities that left supermarket shelves empty, to supply issues of healthcare Personal Protective Equipment (PPE), the Supply Chain has never been under the spotlight so much as it gains new found respect.

Mobile transaction volume to recover from a COVID-driven decline of 8.7 billion in 2020, returning to pre-pandemic 2019 levels by 2022

Mobile transaction volume to recover from a COVID-driven decline of 8.7 billion in 2020, returning to pre-pandemic 2019 levels by 2022

A new study from Juniper Research has found that mobile ticketing transaction volume, including tickets purchased via contactless, in-app, and mobile messaging, will recover to pre-pandemic 2019 levels by 2022.

‘There’s no need to stockpile,” says ParcelHero

‘There’s no need to stockpile,” says ParcelHero

As online grocers report a spike in orders and shoppers post pictures of newly emptied shelves, ParcelHero says we must all learn the lessons of March and avoid panic-buying ahead of a second coronavirus wave. It also warns pandemic profiteers, who buy cleaning products now to sell at a higher price during lockdown, won’t get away with it a second time.

DIY fever prevents a second retail slump but it’s the High Street that really needs fixing up, says ParcelHero

DIY fever prevents a second retail slump but it’s the High Street that really needs fixing up, says ParcelHero

The Office of National Statistics (ONS) retail figures for August show that the retail bounce-back has stumbled, says the home delivery expert ParcelHero. The value of all retail sales grew by just 0.7% in August - not the significant recovery stores had been hoping for and a marked slowdown from July’s 4.4% jump.

New CrowdStrike Report reveals more cyber-attacks in the first half of 2020 than the whole of 2019

New CrowdStrike Report reveals more cyber-attacks in the first half of 2020 than the whole of 2019

Cybersecurity expert CrowdStrike has released its CrowdStrike Falcon OverWatch 2020 Threat Hunting Report which reveals the company has stopped 41,000 potential intrusions in the first half of 2020, compared to the 35,000 it saw in the whole of 2019.

Managing disruption in intralogistics

Managing disruption in intralogistics

The rise of e-commerce has brought about significant disruption to traditional logistics activities, demanding constant adjustment to best meet changing demand. Similar adaptability is vital in intralogistics to ensure orders are processed and fulfilled effectively. In this article, Stephen Hayes, managing director of Beckhoff UK, explains how to establish scalable, adaptable intralogistics activity from the warehouse floor up.

UK business ill-prepared for post-Brexit customs complexity

UK business ill-prepared for post-Brexit customs complexity

By Andrew Tavener, Head of Marketing at Descartes.

2020 was meant to be the year of ‘Brexit Preparation’. When the UK left the EU on January 1st 2020, firms involved in trade with the EU were set to spend 12 months on robust planning, maximising the 12 month Brexit transition period to understand the new trade and customs requirements.

Personalisation is key to retail success, says Kooomo

Personalisation is key to retail success, says Kooomo

Personalisation will be the key for retailers to create a compelling experience as shoppers settle into their new post-COVID-19 habits, with retailers needing to consider incorporating personalisation into their online and offline strategies as a priority. This is according to global eCommerce platform, Kooomo, which outlines that tailored experiences will be critical in responding to the growing demands and expectations of the modern consumer.

The secret formula for coming top in voice search

The secret formula for coming top in voice search

By PJ Scott, Director, Velocity Commerce.

By 2023, there will be an anticipated 8 billion digital assistants in circulation. With uses for everything from directions to settling debates, this latest avenue for the widespread adoption of AI into our day to day lives is succeeding due to one core principle, it delivers convenience.

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