Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Twelve months on and organisations are still not GDPR compliant, say 68 per cent of respondents to Infosecurity Europe poll

Twelve months on and organisations are still not GDPR compliant, say 68 per cent of respondents to Infosecurity Europe poll

It’s almost one year on since GDPR came into force yet there appears to be a lack of confidence in its application according to the latest Twitter poll from Infosecurity Europe 2019 – Europe’s number one information security event. The majority of respondents to the poll (68 per cent) believe that organisations have not taken the EU General Data Protection Regulation (GDPR) seriously and are still not compliant.

Twitter and Facebook worst channels for retail customer experience, finds research by Eptica

Twitter and Facebook worst channels for retail customer experience, finds research by Eptica

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive customer experience improvements, according to the 2019 Eptica Digital Trust Study.

Retail isn’t dead – it’s cyclical

Retail isn’t dead – it’s cyclical

Empty shopping centres. Plummeting high street footfall. It is hard to imagine a worse time for retail. But is this really the case? Retail has reinvented itself in the past – more than once – and will do so again.

Returns Culture: How do you build it into your online business model?

Returns Culture: How do you build it into your online business model?

By Jon White, MD at InXpress.

In the last few months, online retail giants ASOS and Amazon have made headlines for announcing that they may start blacklisting ‘serial returners’ from their websites.

Can blockchain bring the supply chain into the 21st century?

Can blockchain bring the supply chain into the 21st century?

By Richard Shakespeare, Opus Energy.

The supply chain has existed since the industrial revolution, and little has been done to streamline its processes, particularly in the last 50 years.

Flawed customer experiences cost British retailers £102 billion

Flawed customer experiences cost British retailers £102 billion

New data released by Adyen, the payments platform provider, has revealed that flawed customer experiences cost British retailers up to £102 billion in lost sales each year.

Beyond the ‘Buy Now’ button: How brands can prepare for social commerce success

Beyond the ‘Buy Now’ button: How brands can prepare for social commerce success

By Joe Farrell, Vice President of International Operations at PFS.

In today’s increasingly digital world, consumer expectations are growing. Technological and social advances have transformed the way customers interact with brands, and a rise in internet shopping has meant that customers now expect access to goods instantaneously.

ParcelHero says 24-hour round-the-clock deliveries are the future of e-commerce

ParcelHero says 24-hour round-the-clock deliveries are the future of e-commerce

Amazon’s $800 million investment in free next-day deliveries may be making headlines, but the home delivery expert ParelHero says same-day 24/7 deliveries are the future of e-commerce.

Brick-and-mortar retail in the EU: Highest 2019 growth in Romania and Lithuania

Brick-and-mortar retail in the EU: Highest 2019 growth in Romania and Lithuania

GfK anticipates nominal turnover growth of 2.0 percent in 2019 for brick-and-mortar retail in the 27 EU nations (excludes the UK). Romania (+7.0 percent) and Lithuania (+5.9 percent) are expected to have the highest growth rates. Growth is also forecasted for Spain (+2.4 percent) and France (+2.8 percent). These are some of the results from GfK's recently released 2019 European retail analysis, which is available free of charge.

Top retailers failing to capitalise on growing social media influence

Top retailers failing to capitalise on growing social media influence

An industry report has found that almost a fifth of leading UK e-retailers are missing out on potential sales due to a lack of connection with their customers’ extended social circles. These figures have worsened since a similar study was carried out 12 months beforehand.

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