Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Why personalisation means good retail

Why personalisation means good retail

Retailers are all chasing a personalisation dream, aiming to tailor in-store and online propositions to ensure their customers feel like they’ve received relevant, impactful, and delightful experiences.

Online sellers fail to use own data to improve business performance

Online sellers fail to use own data to improve business performance

Online sellers are using e-commerce solutions to gather better data insights, yet many are failing to use it to make better business decisions, new research by Sana Commerce has found. Whilst 42% are using data to improve customer service, only 24% are using data for buying behaviour analysis and two thirds are not using it to improve the user experience.

Waitrose and Ocado lead as best supermarkets for shopping vegan online

Waitrose and Ocado lead as best supermarkets for shopping vegan online

Waitrose and Ocado are the best supermarkets for consumers looking to shop for vegan food online, a study from eCommerce analytics platform, E Fundamentals, has found.

Fast search and free shipping top the list of ‘ecommerce must-haves’ this Christmas

Fast search and free shipping top the list of ‘ecommerce must-haves’ this Christmas

Fast search functions and free shipping are the keys to ecommerce success this holiday season. That’s according to a new research report from Episerver, outlining the 26 best practices for online retailers this Christmas.

84% of UK workers who use a laptop report an increase in workplace productivity

84% of UK workers who use a laptop report an increase in workplace productivity

The once commonplace desktop PC has been relegated to Britain’s dusty workplace store room, joining relics such as the fax machine and the landline phone, while the retail sector adopts tablets and smart devices at breakneck speed and ahead of other business sectors.

15% of UK shoppers buy from overseas every day

15% of UK shoppers buy from overseas every day

British consumers are increasingly turning to overseas retailers for their fashion fix according to research by delivery management company Whistl.

5 Steps to Planning Out and Launching an Ecommerce Site

5 Steps to Planning Out and Launching an Ecommerce Site

The ecommerce industry is growing rapidly. Ecommerce sales are expected to top $4 trillion by 2020. This is because more people prefer to shop online from the comfort of their homes instead of going to the store.

Rise of the unfaithful consumer: Total cost of shopper defections in the retail industry adds up to £147 billion

Rise of the unfaithful consumer: Total cost of shopper defections in the retail industry adds up to £147 billion

Rise of the unfaithful consumer: Total cost of shopper defections in the retail industry adds up to £147 billion

Redefining the Retail Forecast

Redefining the Retail Forecast

Never has the grocery retail market’s focus on forecasting been more relevant. Growing concerns over food wastage combined with potential market disruption around Brexit and global trade wars are casting a spotlight on what has always been a major issue for retail supply.

How to avoid a logistical nightmare on Black Friday and beyond…

How to avoid a logistical nightmare on Black Friday and beyond…

Research suggests logistics companies are struggling to keep pace with rising online sales. Making it easier to recruit temporary staff would help to get them back on track, says TempRocket’s Andrew Johnston.

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