Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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UK's leading DTC retail brands fail to deliver when it comes to the customer check out experience

UK's leading DTC retail brands fail to deliver when it comes to the customer check out experience

Despite sustainability issues sitting at the heart of many consumers minds now, especially given the growth in online shopping habits, a new report has revealed that the UK’s top direct to consumer (DTC) retailers are failing when it comes to offering eco-friendly delivery options to shoppers.

Shoppers spend 14% more with MishiPay Scan & Go Tech

Shoppers spend 14% more with MishiPay Scan & Go Tech

Analysis from one of Europe’s largest grocery retail chains showed that shoppers using the MishiPay scan & go platform came back to buy 33% more often whereas non-MishiPay users came back 4% less often than the year before. MishiPay is the first scan & go provider worldwide to release data from a case-study based upon a clear A/B test.

Chink of light for redundant retail spaces...

Chink of light for redundant retail spaces...

The consumer market has irreversibly shifted to an e-commerce focus, but more nimble and agile retailers are creating new-style businesses to fill the bricks-and-mortar vacuum – says SnapFulfil CEO, Tony Dobson.

‘Dark stores’ are essentially retail outlets– including grocery stores, clothing brands and home goods retailers–that have been converted to local fulfilment centres and warehouses for rapid deployment of goods to fulfil delivery and as collection points for orders.

Minding the feedback gap

Minding the feedback gap

By Jack Underwood, CEO and co-founder of Circuit.

Over the past decade, we have seen innovative retail technology transform the way people purchase goods both online and in store. From new payment technology to better UX design, it has never been easier to shop online. As a result, ecommerce has boomed, with the pandemic only accelerating its growth. This is a trend that shows no sign of slowing down.

Online payment fraud losses to exceed $206 billion over the next five years; driven by identity fraud

Online payment fraud losses to exceed $206 billion over the next five years; driven by identity fraud

A new study from Juniper Research has found that merchant losses to online payment fraud will exceed $206 billion cumulatively for the period between 2021 and 2025.  This figure, equivalent to almost 10 times Amazon’s net income in the 2020 financial year, demonstrates why merchants must make combatting fraud, through the use of machine learning-based fraud prevention platforms, an immediate priority.

Cyberattacks fall as UK returns to work

Cyberattacks fall as UK returns to work

The number of cyberattacks on UK companies fell for the first time in almost three years during the second quarter of 2021, according to Beaming, a specialist business ISP.

Capturing the eco-focused consumer

Capturing the eco-focused consumer

For over a year now, the mere thought of sharing items and handling used goods has been enough to set alarm bells ringing. However, despite concerns, the second hand market, particularly in fashion, has experienced considerable growth and success, with an increasing number of shoppers becoming more open to making pre-loved purchases for clothing and accessories.

Household spending tumbled 11% in the first quarter of 2021. Only e-commerce prevented an even greater collapse, says ParcelHero

Household spending tumbled 11% in the first quarter of 2021. Only e-commerce prevented an even greater collapse, says ParcelHero

The latest Office for National Statistics (ONS) Consumer Trends report reveals household spending tumbled 11% in the first quarter (Q1) of 2021, compared to the same period last year. The report shows that hotels and restaurants were hardest hit: spending on meals and accommodation collapsed by 63% this January-March, compared to Q1 last year.

87% of UK workforce thinks cyberattacks can have a major impact on everyday life

87% of UK workforce thinks cyberattacks can have a major impact on everyday life

Armis, the unified asset visibility and security platform provider, has released results from a survey that gauged the UK workforce’s attitudes towards cyberattacks on critical infrastructure.

Why retailers must break down team silos to drive digital innovation and growth

Why retailers must break down team silos to drive digital innovation and growth

By Abdi Essa, Regional VP UK & IE, Dynatrace.

The pandemic hit global retail hard, but not in an even way. The fortunes of supermarket chains soared, whilst fashion retailers were forced to shutter their high street stores and struggled for many months.

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