Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Seven out of 10 organisations report facing new security challenges as a result of the pandemic

Seven out of 10 organisations report facing new security challenges as a result of the pandemic

Tanium, the provider of endpoint management and security built for the world’s most demanding IT environments, has released the report ‘IT Leads the Way: How the Pandemic Empowered IT’ to evaluate the primary IT operations and security challenges organisations have faced amid the large-scale shift to remote work in the COVID-19 era, and how businesses plan to adapt moving forward.  

Planning for demand: What merchants can learn from the pandemic

Planning for demand: What merchants can learn from the pandemic

From the outset, COVID-19 has disrupted many industries, retail being just one. With 56% of global retailers reporting moderate disruption to their supply chains and 12% reporting heavy disruption1 the pandemic has led to a need for clear visibility over the structure of supply chains.

Warehousing and logistics platform Trident Worldwide discusses everything businesses should know to plan for demand.

65% of retailers cite conversion optimisation as the #1 ecommerce challenge

65% of retailers cite conversion optimisation as the #1 ecommerce challenge

Mollie, the European payment service provider, has published research unveiling the state of payments in retail today as well as the challenges and opportunities in the retail market following a turbulent year.

How retailers can deliver a positive returns experience for customers

How retailers can deliver a positive returns experience for customers

By Peter Ballard, Co-Founder of Foolproof, a Zensar company and VP Head of Marketing (EMEA) at Zensar Technologies.

Returns are a major headache for retailers, exasperated by online sales where vetting product quality is harder.

The Impact of Augmented Reality Could be Even Bigger this Year

The Impact of Augmented Reality Could be Even Bigger this Year

Augmented reality (AR) is not a new trend in retail, as it has been in the developmental stages for many years now. However, the level of progress in AR-based retail technology seen in 2020 alone was more impressive than anything that had come before.

There’s no smooth sailing in retail – omnichannel investment is the key to weathering the storm

There’s no smooth sailing in retail – omnichannel investment is the key to weathering the storm

By Christophe Pecoraro, Managing Director of PFS Europe.

A series of challenges over the last year have brought with them a wealth of era-defining moments for retail. Within a brief and turbulent window of time, we have seen some of the biggest hallmarks of the changing retail landscape.

New study reveals slow loading websites cost retailers nearly £60 billion in lost sales each year

New study reveals slow loading websites cost retailers nearly £60 billion in lost sales each year

The COVID-19 pandemic has accelerated the shift towards digital and changed our online shopping behaviours, with more people now shopping online than ever before1. With this said, it is crucial that retailers keep up with consumers’ needs or risk being left behind.

KNOMO London urges shoppers to protect themselves from RFID fraud

KNOMO London urges shoppers to protect themselves from RFID fraud

Following the announcement that the contactless payment limit in the UK will rise to £100, London-based accessories brand KNOMO London is urging shoppers to take appropriate action to protect themselves from fraud.

Could stockless stores be the future of the high street?

Could stockless stores be the future of the high street?

By Alex MacPherson, Director of Consultancy and Account Management, Manhattan Associates.

We have all seen the headlines and plethora of statistics about the uptick in online shopping over the last twelve months.

A lack of one-click convenience and quick-pay options at the check-out is costing retailers conversions

A lack of one-click convenience and quick-pay options at the check-out is costing retailers conversions

Poor checkout experiences, including a lack of one-click or quick payment options, risks losing retailers hard won online conversions, the latest data from parcelLab, the leading operations experience platform, revealed.

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