Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Retail technology: investing in IoT to unlock multiple business benefits

Retail technology: investing in IoT to unlock multiple business benefits

By Jason Kay, CCO, IMS Evolve.

Technology investment within food retail is predicted to increase by 3.6 per cent within the next 12 months and, according to Gartner research, similar growth rates are expected over the next two years.

Five things we learnt from 2018 corporate scandals

Five things we learnt from 2018 corporate scandals

Hefty fines, criminal investigations, consumer backlash and job losses hit the business headlines in 2018 with the impact of some major corporate scandals leaving shockwaves across several sectors.

Predicting the future and understanding the role of technology in logistics

Predicting the future and understanding the role of technology in logistics

It is vital to understand and keep pace with the moving tech landscape. Moreover, it is not only the type of changes, but the rate of change itself that is speeding up. Businesses that understand the role of technology in logistics, and are able to adapt are significantly more likely to survive the next decade of changes than those who don’t.

Using the cloud for integration turns marginal into massive gains for retailers

Using the cloud for integration turns marginal into massive gains for retailers

By Graham Woods, Managing Director of W3Partnership.

No-one talks about retail in terms of online and offline anymore. The word omnichannel entered and left our parlance with equal speed. Retailers are now focussed on providing customers with the choice, experience and delivery they want, when they want it – regardless of the channel on which any part of the customer journey takes place.

Expanding grocery retailers drive global POS software market

Expanding grocery retailers drive global POS software market

Global POS Software 2018, the new study by strategic research and consulting firm RBR, shows 3.4 million installations at major grocery, convenience and drugstore retailers as of June 2018. This makes the combined Grocery+ segment larger than General Merchandise and Hospitality+.

Meeting the demand - SCM Technology report

Meeting the demand - SCM Technology report

Manufacturing & Logistics IT spoke to a number of key spokespeople from the vendor and analyst communities about recent developments in the world of supply chain management-related software – including those involving mobility, SaaS/Cloud, Big Data and Digital Transformation.

Participants include: Gartner, Panorama Consulting, Aberdeen Group, Cap Gemini, Frost & Sullivan, Access Supply Chain Software, Manhattan Associates, BEC (Systems Integration) Ltd, DynaSys, TIMOCOM, Honeywell.

Retailers moved from AI hype to reality in 2018, but are yet to seize opportunities across functions

Retailers moved from AI hype to reality in 2018, but are yet to seize opportunities across functions

A new study from the Capgemini Research Institute has dispelled some of the mystique around AI’s value to retail businesses and revealed a path to tangible growth opportunities.

Bringing Britain’s once bustling highstreets back into the digital fore

Bringing Britain’s once bustling highstreets back into the digital fore

It’s no secret, the festive shopping frenzy is in full swing! Retailers are still competing to offer good deals and a bargain on the high street, following a 12% drop in the value of Black Friday sales this year compared to 2017

Parcel senders must face up to their Christmas duties

Parcel senders must face up to their Christmas duties

The international parcel delivery comparison site ParcelHero is warning that there are hidden costs on Christmas gifts sent and received from outside the European Union (EU). It’s revealed its top Customs hacks that will stop Brits and their overseas friends and relations having to pay unexpected duties and tariffs on presents this year.

71% of retailers invest in AI to attract online shoppers this Christmas as in store sales drop to their lowest levels for a decade

71% of retailers invest in AI to attract online shoppers this Christmas as in store sales drop to their lowest levels for a decade

With November reported to have the lowest shopper footfall since the 2008 recession and in store sales predicted to get worse in December, a new in-depth research study into how retailers are gearing up their online customer service this Christmas has found that nearly three quarters are investing in Artificial Intelligence in the call centre, driven by consumer demand and changing shopping habits - saving over 1 in 3 retailers £100,000 or more a year.

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