Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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50% of consumers want blend of technology and human input in retail experience, says Aspect Software research

50% of consumers want blend of technology and human input in retail experience, says Aspect Software research

As technology becomes an ever more prevalent part of our everyday lives, there are signs that consumers are becoming increasingly accepting of its role in their shopping experience – such as through the presence of automated self-service computer screens in-store or chatbots through the online channel.

The significance of the iPhone Xr in a maturing smartphone market

The significance of the iPhone Xr in a maturing smartphone market

By Wayne Lam, principal analyst, mobile devices and networks, IHS Markit.

Toward the end of the Series 4 Apple Watch and updated iPhone Xs launch event in September, and after the initial fanfare of the introductions, CEO Tim Cook mentioned there was “one more thing” to be revealed.

Retailers need to outsource digital application to help weather a tough retail climate and improve the bottom line

Retailers need to outsource digital application to help weather a tough retail climate and improve the bottom line

The Retail climate is proving increasingly challenging for bricks-and-mortar stores of all sizes, with many major brands and familiar high-street names announcing profit warnings, job cuts and even store closures.

Effective channel shift is less about the technology and more about the people it affects, says Aspect Software

Effective channel shift is less about the technology and more about the people it affects, says Aspect Software

For many a business, encouraging customers to embrace newer, online-based communication channels is a key aim in plans to cut costs and increase business efficiency.

Going mobile: How retailers can embrace the portable world

Going mobile: How retailers can embrace the portable world

Mobile has revolutionised the way consumers interact with retailers – today’s shoppers expect a seamless omni-channel experience across all platforms, with mobile becoming a significant piece of the puzzle. In 2017, mobile commerce made up59% of all online spending and by 2021, it is expected to account for a staggering three-quarters of ecommerce.

Brits at risk of exposing their deepest secrets to hackers

Brits at risk of exposing their deepest secrets to hackers

New research from UK General Insurance in partnership with Cyber Aware released today has revealed that 79% of Brits surveyed keep emails in their inboxes that could be exploited by hackers for ID theft, fraud, or impersonation.

Research predicts Halloween retail spending to reach £367m

Research predicts Halloween retail spending to reach £367m

New research investigating UK household shoppers’ plans for Halloween has been launched today by leading retail and shopper marketing agency, Savvy. The findings, which reveal that 46 percent of UK shoppers are set to get involved in the occasion, predicts spending to reach £367m.

Touch, try and buy; retailers must create an omnichannel shopping experience to survive, BigCommerce study reveals

Touch, try and buy; retailers must create an omnichannel shopping experience to survive, BigCommerce study reveals

New research by BigCommerce, the ecommerce platform for fast-growing and established brands, reveals that convenience, price and speed of delivery are front of mind for UK shoppers whilst further illustrating the global impact of Amazon’s marketplace.

UK retailers must seize cross-border opportunity to succeed in a post-Brexit world, says Tryzens

UK retailers must seize cross-border opportunity to succeed in a post-Brexit world, says Tryzens

Although Brexit anxiety has led to a slowdown in consumer spending, eCommerce specialist Tryzens sees a bright future for British retailers, after a report released by Paypal has placed UK retailers at the top of the list of countries that foreign buyers purchase goods from online.

Half of global wholesalers feel threatened by manufacturers selling direct

Half of global wholesalers feel threatened by manufacturers selling direct

More than half of global wholesalers have witnessed manufacturers sell directly to end customers driving the disintermediation of the traditional supply chain model and increasing competitiveness between traditional partners, according to new research.

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