Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Early adopters lead in ownership of VR headsets, smartwatches and smart speakers​

Early adopters lead in ownership of VR headsets, smartwatches and smart speakers​

Early adopters in various economies are dominating demand for leading-edge electronics devices, with these elite consumers owning 61 percent of all virtual reality (VR) headsets, 49 percent of all smartwatches and 43 percent of all smart speakers, according to a multinational survey conducted by IHS Markit.

No-deal Brexit could end UK 14-day returns and will slash EU shoppers’ rights, warns ParcelHero

No-deal Brexit could end UK 14-day returns and will slash EU shoppers’ rights, warns ParcelHero

A no-deal Brexit puts a question mark over online shoppers’ 14 day ‘cooling off’ period, and will immediately end protection for EU shoppers buying British goods. UK online traders face falling sales at home and abroad, warns international parcels expert.

How can retailers leapfrog the competition using low-code?

How can retailers leapfrog the competition using low-code?

By Nick Pike, VP UK and Ireland, OutSystems.

Every month we hear yet another negative retail story and without a doubt this is an industry going through huge transformation. With changing consumer shopping habits there is enormous pressure on retailers – both online and offline – as they look at shifting their business models and digitising their business.

More than a third of retailers unprepared for the future

More than a third of retailers unprepared for the future

New research has found that a worrying number of retailers are not actively preparing for the future, with 35% admitting to having no business transformation strategy in place for the rise of digital technology and changing consumer habits.

Reversing the 'sizeable' problem of fashion returns

Reversing the 'sizeable' problem of fashion returns

Reviews and social proof could prove key in reversing the issue of fashion returns the latest research from Yotpo, the eCommerce marketing platform, reveals.

UK Q2 Industry Report: Retail

UK Q2 Industry Report: Retail

Dun & Bradstreet’s Q2 UK Industry report has revealed that retailers continued to face a challenging business environment throughout the first half of the year.

3 ways to build better customer profiles using Retail Pro POS

3 ways to build better customer profiles using Retail Pro POS

By Kevin Connor, Retail Pro International.

The elusive omnichannel shopper: he or she leaves tracks everywhere but is yet to be understood.

Peak season is nearly upon us again – is the industry ready?

Peak season is nearly upon us again – is the industry ready?

By Matthew Robertson – Co-CEO, NetDespatch.

These days, planning for the peak retail season seems to almost start from the moment the last peak ends.

How personalisation can save the day for British retail

How personalisation can save the day for British retail

By Raj Badarinath, VP Marketing & Ecosystems, RichRelevance.

Increased competition for web traffic and the rising costs of customer acquisition continue to make e-commerce more challenging. With Code Freeze day soon approaching, marketers are “feeling the chill” to get the most innovative personalisation tactics implemented to ensure a great holiday sales season.

‘Formjacking’ soars as hackers hit consumers at checkout

‘Formjacking’ soars as hackers hit consumers at checkout

Online forms such as login pages and shopping baskets are increasingly hijacked by cybercriminals hunting for personal financial information (PFI), according to new research from F5 Labs.

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