Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Why retailers must break down team silos to drive digital innovation and growth

Why retailers must break down team silos to drive digital innovation and growth

By Abdi Essa, Regional VP UK & IE, Dynatrace.

The pandemic hit global retail hard, but not in an even way. The fortunes of supermarket chains soared, whilst fashion retailers were forced to shutter their high street stores and struggled for many months.

Omnichannel grocery shoppers spend up to 20% more

Omnichannel grocery shoppers spend up to 20% more

Symphony RetailAI, global provider of integrated AI-powered marketing, merchandising and supply chain solutions for FMCG retailers and manufacturers, has announced research showing that omnichannel grocery shoppers shop more frequently and spend up to 20% more compared to in-store-only shoppers.

EU VAT changes – is your eCommerce business ready?

EU VAT changes – is your eCommerce business ready?

Doing business with Europe has become so expensive and onerous since Brexit that a vast number of UK eCommerce businesses have simply turned off all EU activities. Managing the different VAT thresholds and rates across each EU country has certainly added to the admin burden and cost of doing business – so how much difference will the new Import One Stop Shop (IOSS) make?

Innovative retailers find new uses for RFID to boost their bottom line

Innovative retailers find new uses for RFID to boost their bottom line

A new research report has revealed the innovative new ways retailers are using RFID technology in-store to improve profitability.

Could Amazon be forced to sell its logistics arm and Facebook part ways with Instagram? US plans to break up ‘big tech’ monopolies are gaining momentum

Could Amazon be forced to sell its logistics arm and Facebook part ways with Instagram? US plans to break up ‘big tech’ monopolies are gaining momentum

Controversial plans to break up ‘big tech’ monopolies, which could force e-commerce giants to sell off services such as Amazon Logistics, Google Maps, YouTube and WhatsApp, have been given the green light.

Over half of fashion retailers weren’t agile enough to capitalise on eCommerce boom

Over half of fashion retailers weren’t agile enough to capitalise on eCommerce boom

New research from Hitachi Solutions  and K3 Technologies has found that many retailers didn’t have the technology foundation in place to capitalise on the eCommerce boom over the last year. In fact, over half (57%) of retailers reported that they weren’t agile enough.

New cybereason ransomware study reveals true cost to business

New cybereason ransomware study reveals true cost to business

Cybereason, the future-ready attack protection solutions provider, has released research findings from a global ransomware study of nearly 1,300 security professionals that reveals more than half of organisations have been the victim of a ransomware attack.

Non-food retail in Europe down 3 percent

Non-food retail in Europe down 3 percent

Although the year 2020, marked by COVID-19, posed immense challenges for retailers, the trade in fast-moving consumer goods was able to benefit from the fact that public life was shut down during the lockdowns. The 27 EU countries recorded an average sales growth of 5.5%.

How consumers’ spending data will help to personalise the customer experience and drive consumers back in-store

How consumers’ spending data will help to personalise the customer experience and drive consumers back in-store

By Dr Sam Short, Chief Data Scientist at Upside Saving.

Pandemic difficulties aside, today’s retail environment is challenging. Whilst the shift to buying online has been an easy one for consumers, it has presented new and existing challenges for retailers, especially those with an omni-channel presence.

Cybercriminals turn to phishing and pretexting to scam online shoppers out of their payment details during high street closures

Cybercriminals turn to phishing and pretexting to scam online shoppers out of their payment details during high street closures

Cybercrimes targeting online shoppers are most likely to come from outside the retailer’s business, according to a new report from Verizon Business.

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