Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Boxing clever - WMS/Voice Picking Technology report

Boxing clever - WMS/Voice Picking Technology report

Manufacturing & Logistics IT spoke to a number of experts from the vendor and analyst communities about current and possible future trends and areas of development within the world of warehouse management systems and voice-directed picking solutions – including those related to automation, augmented reality and the digitisation of warehouse processes.

Part 1: Warehouse Management Systems Technology Report.

Personalisation: a force for good in the world of retail, champions Cohaesus

Personalisation: a force for good in the world of retail, champions Cohaesus

According to Gartner, by 2024, the World Health Organization (WHO) will identify online shopping as an addictive disorder. It predicts that a key driver will stem from retailers increasingly deploying AI and personalisation tactics, designed to drive greater awareness and engagement of products and services amongst consumers. 

How are retailers enhancing the in-store experience?

How are retailers enhancing the in-store experience?

By Dan Williams, founder and managing director at 100% Group. 

With more chain and independent store closures announced every week, it might seem as though high street retailers are losing out to the convenience of online shopping, yet the death of the high street isn’t nigh. In fact the opposite is true – what we’re seeing isn’t a death but rather a re-birth or evolution where the high street needs to adapt to changing buying behaviours.

How do we go about reinvigorating the high street?

How do we go about reinvigorating the high street?

By Matthew Robertson – Co-CEO, NetDespatch.

I regularly track the trends around retail and delivery because here at NetDespatch we work with both carriers and retailers, and it is important for us to understand how the market continues to evolve.  As a result, I have been monitoring the ongoing debate, particularly in recent years, around how we reinvigorate the UK high street and get consumers back into town centres.

47% of shoppers need gifting ideas for the Holiday Season – research from Periscope by McKinsey

47% of shoppers need gifting ideas for the Holiday Season – research from Periscope by McKinsey

Periscope By McKinsey, which offers a suite of Marketing & Sales Analytics Solutions to help companies achieve sustainable revenue growth, has announced the findings of its recent consumer research which examines significant habits and behaviours of consumers in Canada, Germany, the UK and US,  as well as highlighting some emerging trends with big implications for retailers this holiday season.

New Research finds the Salesforce economy will create more than $1 trillion in new business revenues and 4.2 million jobs between 2019 and 2024

New Research finds the Salesforce economy will create more than $1 trillion in new business revenues and 4.2 million jobs between 2019 and 2024

Salesforce, the CRM solutions provider, has announced new research from IDC that finds Salesforce and its ecosystem of partners will create 4.2 million new jobs and $1.2 trillion in new business revenues worldwide between 2019 and 2024. The research also finds Salesforce is driving massive gains for its partner ecosystem, which will see $5.80 in gains for every $1 Salesforce makes by 2024.

UK consumers continue to abandon purchases due to a lack of convenient delivery options

UK consumers continue to abandon purchases due to a lack of convenient delivery options

According to new consumer research from Global Freight Solutions (GFS) and IMRG (the UK’s association for online retailers), 45% of consumers are still more likely to abandon their purchase due to a lack of convenient delivery options, not a lack of free options.

Forget about copying Amazon, retailers need to start focusing on ‘what Amazon can’t’

Forget about copying Amazon, retailers need to start focusing on ‘what Amazon can’t’

By Frank Lochbaum, Managing Partner at KPS.

When Simon Russell, director of operational development at John Lewis, used the phrase “what Amazon can’t” (WAC) at the Future Stores event, you could hear murmurs of agreement from the assembled retailers around the room.

Retail sales value fell in September: and retail’s white knight – e-commerce – suffered worst of all, says ParcelCompare

Retail sales value fell in September: and retail’s white knight – e-commerce – suffered worst of all, says ParcelCompare

ONS retail sales figures reveal the amount UK shoppers spent fell -0.2% in September, and this time the new saviour of retail, online stores, fell even more dramatically, says ParcelCompare.

New Salesforce Research reveals that while brick-and-mortar stores remain relevant, digitally savvy Brits have an average of 2 shopping apps on their mobile devices

New Salesforce Research reveals that while brick-and-mortar  stores remain relevant, digitally savvy Brits have an  average of 2 shopping apps on their mobile devices

Salesforce, the CRM solutions provider, has released the third edition of its Connected Shoppers Report, which reveals that British and Irish shoppers are moving targets, jumping across physical and digital destinations as they browse, purchase and request service and support, with 4% of purchases occurring on emerging digital touchpoints that are completely separate from retailers’ and brands’ owned properties.

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