Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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99% of UK’s top 100 fashion retailers stop marketing to their customers as soon as they have made an online purchase

99% of UK’s top 100 fashion retailers stop marketing to their customers as soon as they have made an online purchase

99% of the UK’s top 100 fashion retailers are failing to provide customers with a personalised post-checkout experience by neglecting to send tailored shipping communications to their customer, meaning the majority are missing out on a vital marketing channel, according to parcelLab’s ‘UK E-Commerce Shipping Study 2020: Fashion Edition’.

Retailers and customers don’t see eye to eye on returns or in-store experiences

Retailers and customers don’t see eye to eye on returns or in-store experiences

Retailers are not meeting customer expectations, and in many cases are missing on the fundamentals, according to a new 15,800 respondent global consumer study by Oracle Retail.

Brexit, staff costs and inaccurate data impacting profitability in wholesale businesses

Brexit, staff costs and inaccurate data impacting profitability in wholesale businesses

A new survey commissioned by OGL Computer, among 255 managers of wholesalers and distributors in the UK, reveals that 88% are using multiple software systems, and seem unable to break away from manual processes in managing business operations despite over a quarter (27%) citing those manual processes to be ineffective in managing business operations. Nearly all (98%) of respondents still used some level of manual processes.

CommerceHub survey uncovers expanding product range is a top priority for UK retailers

CommerceHub survey uncovers expanding product range is a top priority for UK retailers

CommerceHub presented key research findings at The Internet Retailing Conference on 10 October 2019 from its survey of 200 online retail decision makers and workers, uncovering their current mindset around using drop ship or marketplace models to cost-effectively expand product range.

SMEs must open up to the automation revolution or be left behind, say EACS

SMEs must open up to the automation revolution or be left behind, say EACS

It has been a common trend that uptake in new technologies is slower amongst SMEs than that of major multinational companies, who have significantly more scale and resources.

How technology can ease the workload when it comes to on-boarding temporary staff during the festive period

How technology can ease the workload when it comes to on-boarding temporary staff during the festive period

Dr. Cristian Grossmann, CEO and Co-Founder of Beekeeper, looks at how retailers can better manage the tricky task of temporary staff during the busiest period of the year with technology.

Omnichannel retail trends that will shape the industry in 2020

Omnichannel retail trends that will shape the industry in 2020

A shift in consumer behaviour has seen the retail sector transition from bricks alone to a combination of bricks and clicks. With new shopping demographics purchasing products in a different format, the rise in e-commerce success has no doubt driven the recent retail revolution, with the world of digital proving increasingly important.

Millennial UK shoppers forced to choose between the environment and their consumer rights new study shows

Millennial UK shoppers forced to choose between the environment and their consumer rights new study shows

A UK study of 100 retail executives and 2,000 consumers highlights tension between keeping records of transactions and eliminating paper waste.

Consumers still economic bright spot but Europe can’t avoid effects of global trade tensions, says Stenn

Consumers still economic bright spot but Europe can’t avoid effects of global trade tensions, says Stenn

Dr. Kerstin Braun, President of Stenn Group, an international provider of trade finance headquartered in the UK, comments on the Eurostat retail trade figures and drop in Asian markets/FTSE 100:

Ecommerce will account for a third of all global chain retail sales in five years

Ecommerce will account for a third of all global chain retail sales in five years

Analysts predict that 30% of global retail sales will be made through ecommerce channels by 2024, according to global ecommerce insights business Edge by Ascential at Retail Week’s Tech. festival.

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