Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Top tips when making an application for the Government’s Job Retention Scheme and a warning to get it right

Top tips when making an application for the Government’s Job Retention Scheme and a warning to get it right

HM Revenue & Customs (‘HMRC’) opened taking Job Retention Scheme (‘JRS’) applications at 8am today (Monday) but employers must make sure that their claims are correct and are accurate - those that don’t risk being seen as fraudulent, say London tax and advisory firm Blick Rothenberg

British retailers urged to prepare for growth in the Chinese e-commerce market post Coronavirus

British retailers urged to prepare for growth in the Chinese e-commerce market post Coronavirus

Digital commerce firm JGOO is urging more British retailers to prepare to target the Chinese market, as it believes China could enjoy strong economic growth following the news that it believes it has passed the peak of the coronavirus epidemic.

Cyber Tech company highlights a number of major flaws in COVID 19 bluetooth and proximity tracing Apps

Cyber Tech company highlights a number of major flaws in COVID 19 bluetooth and proximity tracing Apps

VST Enterprises Ltd (VSTE) the British cyber security company founded by tech entrepreneur Louis-James Davis has highlighted a number of serious and major flaws in the proposed bluetooth proximity apps that are current being discussed as a way of tracking the COVID 19 virus.

The new normal at the point of sale

The new normal at the point of sale

By Mark Crysell, Ergonomic Solutions.

In the wake of Covid-19, retail is among the sectors that have been particularly adversely affected. Other outlets such as food and pharmaceutical, the doors of most brick and mortar stores have been mandatorily closed until the coronavirus is deemed no longer to be such a major threat to public health.

Italian fashion industry begins road to recovery with 18% increase in consumer purchases

Italian fashion industry begins road to recovery with 18% increase in consumer purchases

The last three months have seen a dramatic drop in purchases from Italian fashion retailers online, but the country’s fashion brands seem to be over the worst. That’s according to new data from ccinsight.org, the daily Covid-19 Commerce tracker from data technology firm Emarsys.

With fast-food visits down globally by 50%, why does maintaining employee relations matter, asks GlobalData

With fast-food visits down globally by 50%, why does maintaining employee relations matter, asks GlobalData

Frontline workers of essential foodservice operators in the US have received minimal ‘reward schemes’ for attending work amid the COVID-19 outbreak. These companies should be wary of what effects misjudgments like these could mean, says GlobalData.

Examining the Different Management Positions in the Retail Industry

Examining the Different Management Positions in the Retail Industry

The retail industry is one that can often get a bad reputation. Let’s face it, working in a customer service based industry isn’t always easy, as it can be difficult to keep customers happy and satisfied.

Deliveroo and Morrisons’ partnership epitomises COVID’s acceleration of shopper habits, says GlobalData

Deliveroo and Morrisons’ partnership epitomises COVID’s acceleration of shopper habits, says GlobalData

Following the news that Morrisons is partnering with Deliveroo to launch a new rapid delivery scheme from 130 of its stores, Thomas Brereton, Retail Analyst at GlobalData, offers his view on the situation:

When the going gets tough, look to your most loyal customers

When the going gets tough, look to your most loyal customers

Even at the best of times, managing customer churn and cultivating a loyal customer base is a crucial aspect of successfully running any business. Now, amidst widespread panic-buying for basic amenities, the disparity between low churn and high churn sectors becomes more apparent than ever before. To simplify, low churn sectors tend to provide essential products or services where consumers have one exclusive relationship with a single supplier, while higher churn sectors are those where consumers tend to have multiple suppliers – think restaurants and clothing, for example.

Have you been ‘put on pause’ by Amazon?

Have you been ‘put on pause’ by Amazon?

By Tony Dobson, managing director, SnapFulfil.

In recent weeks Amazon has refocused its shipping efforts to essential items only - side-lining thousands of sellers who relied on the retail giant to fulfil and ship their orders.

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