Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Why supply chains are today’s fastest growing cybersecurity threat

Why supply chains are today’s fastest growing cybersecurity threat

By Steph Charbonneau, Senior Director of Product Strategy, HelpSystems.

Business ecosystems have expanded over the years owing to the many benefits of diverse, interconnected supply chains, prompting organizations to pursue close, collaborative relationships with their suppliers.

A six-point checklist guaranteed to make your life under SCA better — and, yes, it’s coming

A six-point checklist guaranteed to make your life under SCA better — and, yes, it’s coming

By Shagun Varshney, Senior Product Manager, Signifyd. 

The sky is falling. The wolf is coming. And SCA will be enforced in the UK just as it is being enforced now across much of Europe.

Deadline for eBay item specifics mandates is imminent, says Optiseller

Deadline for eBay item specifics mandates is imminent, says Optiseller

With less than a week until new eBay Item Specifics mandates come into force, e-commerce expert Optiseller is urging on-line retailers to take action to ensure their data complies with the new rules.

Modern point-of-sale software helps retailers enhance in-store shopping experience

Modern point-of-sale software helps retailers enhance in-store shopping experience

Latest research finds a wide range of retailers have migrated to new POS solutions, while others are leveraging existing software to enable diverse customer journeys.

The role of IoT and data in keeping us safe and boosting the economy

The role of IoT and data in keeping us safe and boosting the economy

With the UK going into its first financial recession since 2009 as a consequence of COVID-19, many businesses are struggling to stay alive in the current business climate.

Investment in digital technology set to deliver £232bn boost to UK economy by 2040

Investment in digital technology set to deliver £232bn boost to UK economy by 2040

Investment in digital technology is set to increase UK GDP by £232bn (6.9%) in 2040, according to a major new study by Virgin Media Business and the Centre for Economics and Business Research (Cebr).

Consumer spending fell 16.3 per cent in January as lockdown measures took effect, yet online growth surged for many categories

Consumer spending fell 16.3 per cent in January as lockdown measures took effect, yet online growth surged for many categories

Consumer spending declined 16.3 per cent year-on-year in January – the sharpest decline since May 2020 – as the retail, hospitality and travel sectors felt the full impact of national lockdown measures.

Luxury retail: Why a customer should love your packaging first, and then your product

Luxury retail: Why a customer should love your packaging first, and then your product

More and more, brands are beginning to see the value of their packaging in influencing consumers’ purchasing decisions. But much less often do they understand the true potential of their outer and additional elements in driving brand engagement, increasing loyalty and enhancing the overall customer experience – and it’s by doing the latter, you can really make consumers fall in love with not only your products, but your brand and business too.

80% of businesses say ‘world of work has changed forever’

80% of businesses say ‘world of work has changed forever’

Four out of five businesses believe the workplace will never be the same again, according to a new report.

Pandemic drives permanent shift in consumer behaviour

Pandemic drives permanent shift in consumer behaviour

Online only retailers are snapping up failed high street brands – and shutting the door on physical retail. But while customers have moved online, there are still opportunities for traditional retailers – with the right approach and expertise.

James Hyde, CEO of James and James Fulfilment, explains how retailers can use outsourced fulfilment, delivery and returns as part of a multi-channel approach that gives customers what they want at home and in store.

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