Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Retailers losing £102 billion a year due to poor CX

Retailers losing £102 billion a year due to poor CX

Comment from Richard Davey, Head of Customer Success, Upland Rant & Rave.

Retailers have for a long time spoken about the value of customer feedback, but still too few are closing the loop with customers quickly enough when acting on negative comments.

Guide advises retailers on legal obligations to customers with hearing loss

Guide advises retailers on legal obligations to customers with hearing loss

A recently introduced guide details the legal obligations of retailers to make their premises accessible to those with hearing loss.

Cash-strapped retail professionals work longer hours but struggle to make ends meet

Cash-strapped retail professionals work longer hours but struggle to make ends meet

Brand new research from CV-Library, the UK independent job board, reveals that despite 63.9% of retail professionals working more hours than they’re contracted to, over two-thirds (67.6%) struggle to make ends meet at the end of each month.

How to lead in uncertain times

How to lead in uncertain times

By Jeremy Snape, founder and managing director, Sporting Edge.

If the disruption and competitive threats to retailers from the likes of Amazon and discounters were not enough, there are also such issues as concerns as the impact of climate change and sustainability, possible supply chain market disruption from Brexit, and global trade.

Retail restructured and the rise of experience…retailers can’t afford to ignore these red-hot technology trends this summer

Retail restructured and the rise of experience…retailers can’t afford to ignore these red-hot technology trends this summer

Retail trends come and go, but occasionally they shape the future of the industry for years to come. Frank Lochbaum Managing Partner at KPS, identifies three key retail trends this summer and explain why he thinks they’ll prove to be pivotal.

Instore and online retail services must play nicely together – lest iconic brands will disappear

Instore and online retail services must play nicely together – lest iconic brands will disappear

Seamless mobile connectivity can help prevent this from happening explains Colin Abrey of Nextivity.

ISV focus for Ergonomic Solutions

ISV focus for Ergonomic Solutions

Retail Technology Review spoke with Colin Mackie, Chief Marketing Officer for Ergonomic Solutions, during the recently held Retail Expo at London’s Olympia.

Here, he discusses the background behind the launch of the company’s popular SpacePole Duo sled last year, together with the rationale behind the company’s new ISV initiative as part of its established Space Program channel network.

Too much choice and a lack of advice when shopping online is causing high-intent shoppers to abandon purchases, new research reveals

Too much choice and a lack of advice when shopping online is causing high-intent shoppers to abandon purchases, new research reveals

Too much choice and not enough product information online is causing high-intent consumers to abandon purchases, right at the moment they are ready to buy, a new report from iAdvize, the leading conversational commerce provider, warns.

Sub-par e-commerce conversion rates should no longer be seen as acceptable, says Conversity

Sub-par e-commerce conversion rates should no longer be seen as acceptable, says Conversity

Despite the ever-growing dominance of e-commerce as part of the overall retail sales mix, conversion rates across online channels remain a long way behind their in-store counterparts.

Men are spending more on the high street than ever before - new research from the Fashion Retail Academy

Men are spending more on the high street than ever before - new research from the Fashion Retail Academy

Better clothing designs for men, more styling options and an improved shopping experience are all helping to drive men’s fashion sales, according to research from the Fashion Retail Academy.

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