Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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UK firms shrug off Brexit as salaries set to increase for the first time in two years

UK firms shrug off Brexit as salaries set to increase for the first time in two years

Professional salaries in the UK are expected to increase by at least 3% in 2020 – following two years of pay freezes. With over half of UK professionals believing that their pay is not an accurate reflection of the work they do – news of salary increases above 2020 inflation rates (1.94%) will be warmly welcomed.

The secret to engaging young adults (18-24s) online? Personalisation

The secret to engaging young adults (18-24s) online? Personalisation

18-24-year-olds (44%) are more likely to be influenced to buy a product or service online if they’re given a personalised offer, compared to those aged over 55 (24%), research has revealed. However, while it’s been established that the younger generation is influenced by a more bespoke approach, a shocking 57% of all those surveyed agree that the offers they receive online are ‘mostly irrelevant’.

Discover remains the most widely accepted card scheme worldwide

Discover remains the most widely accepted card scheme worldwide

The influence of China on global card acceptance is shown by the fact that Discover is accepted at more outlets than Visa and Mastercard as a result of agreements with UnionPay and other schemes

International digital growth executive joins Panintelligence as chair.

International digital growth executive joins Panintelligence as chair.

Data visualisation, reporting and analytics software developer Panintelligence has appointed Howard Bell, a seasoned commercial and technology growth specialist, as chair.

Padded mailers witnessing healthy sales, buoyed by rapid expansion of e-commerce: FMI

Padded mailers witnessing healthy sales, buoyed by rapid expansion of e-commerce: FMI

In the backdrop of increasing demand for compact and cost-efficient protective packaging solutions, the growth outlook of global padded mailers market will remain positive during the forecast period (2019 - 2029). A new study projects healthy 5% CAGR for padded mailer sales during the period of projection.

Remembering to ‘speak human’ key to brands overcoming privacy concerns around voice

Remembering to ‘speak human’ key to brands overcoming privacy concerns around voice

Giving your communication the human touch can play a crucial role in bridging the gap between data privacy and personalisation, new research by customer consultancy Quadrangle has found.

How can physical stores better digitise their in-store experiences?

How can physical stores better digitise their in-store experiences?

A recent report by analysts at Retail Economics has predicted that half of all retail purchases will be made online by 2028. In the wake of this, it’s important that high street retailers take steps to remain competitive.

mPOS transaction values to exceed $1.9 trillion by 2024, fuelled by new use cases

mPOS transaction values to exceed $1.9 trillion by 2024, fuelled by new use cases

A new report from Juniper Research has found that biometric authentication will be used to secure $2.5 trillion worth of mobile payment transactions by 2024, an increase of almost 1,000% on the $228 billion expected to be transacted through the method by the end of 2019.

Saving the world from plastic waste comes one step closer

Saving the world from plastic waste comes one step closer

Finnish startup Sulapac raised an exceptional €15 million to engine its scale-up and internationalisation. The funding enables further development and broadening of its recipe portfolio. The investors include the world’s leading luxury house Chanel and international media houses, all with valuable expertise to accelerate Sulapac’s expansion.

Digital natives bust stereotypes as high street stores maintain relevance

Digital natives bust stereotypes as high street stores maintain relevance

Zendesk, Inc. has announced that more than a third (39%) of British Gen Z consumers shopping with legacy brands would opt to go into a store to speak to staff in person versus using digital communication channels.

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