ONS retail sales figures reveal the amount UK shoppers spent fell -0.2% in September, and this time the new saviour of retail, online stores, fell even more dramatically, says ParcelCompare.
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RSSNew Salesforce Research reveals that while brick-and-mortar stores remain relevant, digitally savvy Brits have an average of 2 shopping apps on their mobile devices
Oct 22, 2019
Salesforce, the CRM solutions provider, has released the third edition of its Connected Shoppers Report, which reveals that British and Irish shoppers are moving targets, jumping across physical and digital destinations as they browse, purchase and request service and support, with 4% of purchases occurring on emerging digital touchpoints that are completely separate from retailers’ and brands’ owned properties.
99% of UK’s top 100 fashion retailers stop marketing to their customers as soon as they have made an online purchase
Oct 22, 2019
99% of the UK’s top 100 fashion retailers are failing to provide customers with a personalised post-checkout experience by neglecting to send tailored shipping communications to their customer, meaning the majority are missing out on a vital marketing channel, according to parcelLab’s ‘UK E-Commerce Shipping Study 2020: Fashion Edition’.
Retailers and customers don’t see eye to eye on returns or in-store experiences
Oct 22, 2019
Retailers are not meeting customer expectations, and in many cases are missing on the fundamentals, according to a new 15,800 respondent global consumer study by Oracle Retail.
Brexit, staff costs and inaccurate data impacting profitability in wholesale businesses
Oct 22, 2019
A new survey commissioned by OGL Computer, among 255 managers of wholesalers and distributors in the UK, reveals that 88% are using multiple software systems, and seem unable to break away from manual processes in managing business operations despite over a quarter (27%) citing those manual processes to be ineffective in managing business operations. Nearly all (98%) of respondents still used some level of manual processes.
CommerceHub survey uncovers expanding product range is a top priority for UK retailers
Oct 22, 2019
CommerceHub presented key research findings at The Internet Retailing Conference on 10 October 2019 from its survey of 200 online retail decision makers and workers, uncovering their current mindset around using drop ship or marketplace models to cost-effectively expand product range.
SMEs must open up to the automation revolution or be left behind, say EACS
Oct 15, 2019
It has been a common trend that uptake in new technologies is slower amongst SMEs than that of major multinational companies, who have significantly more scale and resources.
How technology can ease the workload when it comes to on-boarding temporary staff during the festive period
Oct 15, 2019
Dr. Cristian Grossmann, CEO and Co-Founder of Beekeeper, looks at how retailers can better manage the tricky task of temporary staff during the busiest period of the year with technology.
Omnichannel retail trends that will shape the industry in 2020
Oct 15, 2019
A shift in consumer behaviour has seen the retail sector transition from bricks alone to a combination of bricks and clicks. With new shopping demographics purchasing products in a different format, the rise in e-commerce success has no doubt driven the recent retail revolution, with the world of digital proving increasingly important.
Millennial UK shoppers forced to choose between the environment and their consumer rights new study shows
Oct 15, 2019
A UK study of 100 retail executives and 2,000 consumers highlights tension between keeping records of transactions and eliminating paper waste.
