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Brand loyalty or just habit? Study reveals that more than half of repeat purchases are due to routine, convenience and accessibility

1 Brand loyalty or just habit? Study reveals that more than half of repeat purchases are due to routine, convenience and accessibility

Intuit Inc., the global financial technology platform that makes Intuit TurboTax, Credit Karma, QuickBooks, and Mailchimp, has released a new report, ‘The Science of Loyalty’, focused on the drivers behind consumer behaviour and tangible insights that marketers can take to build loyalty and cultivate meaningful relationships between their brand and its customer base. 

Solving retail digital transformation problems you don't know you have

2 Solving retail digital transformation problems you don't know you have

Technological advancements are happening at pace, all of which are being led by new types of technologies such as AI and machine learning. As these technologies advance, businesses in the retail sector are grappling to stay ahead of the curve, ensuring their digital offerings keep up.

The Rise of Omnichannel Retail: Revolutionizing the Point-of-Sale Experience with AI

3 The Rise of Omnichannel Retail: Revolutionizing the Point-of-Sale Experience with AI

By Ryan Edwards, freelance writer.

Omnichannel is one of the most effective retail strategies for engaging customers, driving sales, and building lasting relationships. A way to strengthen this game-changing approach is the revolutionary power of Artificial Intelligence (AI).

Online shoppers are demanding faster and more convenient delivery options

4 Online shoppers are demanding faster and more convenient delivery options

A new study looking at delivery preferences when ordering online has confirmed that consumers want retailers to provide faster and more convenient delivery options. 

Laying the groundwork for effective delivery and returns management

5 Laying the groundwork for effective delivery and returns management

By Johan Hellman, VP Product and Carrier, nShift.

For multichannel and ecommerce retailers and their logistics partners, the first months of the year are when crucial groundwork is done to learn the lessons from last year’s peak season. However, although total retail sales were up at the end of 2023, the increase was significantly down on the previous year.

One in four shoppers avoid buying from international retailers due to returns concerns, new ESW and Asendia research reveals

6 One in four shoppers avoid buying from international retailers due to returns concerns, new ESW and Asendia research reveals

Asendia, the e-commerce and mail solutions provider, and ESW, the direct-to-consumer (DTC) e-commerce company, have shared the latest insights from their report, Shipping and Returns: Leveraging Logistics to Unlock Global Loyalty.

Smart vending – Still a smart idea

7 Smart vending – Still a smart idea

By Anthony Lamoureux, CEO of Velocity Smart Technology.

In 2023, the worldwide smart vending market underwent significant growth reaching a valuation of USD 2.1 billion (£1.6 billion).

Digital River unveils eCompass, a new solution to drive strategic growth and international expansion

8 Digital River unveils eCompass, a new solution to drive strategic growth and international expansion

Digital River, a global e-commerce enabler directly connecting brands and buyers, today announced eCompass, a new solution that will help brands identify and evaluate global expansion opportunities while optimising performance in existing markets.

Ranked: The most online shopping obsessed cities in the UK

9 Ranked: The most online shopping obsessed cities in the UK

With over 80% of the UK’s population making online purchases in 2023, it’s safe to say online shopping has become an integral part of our modern consumer culture. Across the United Kingdom, cities are embracing e-commerce in unique ways - but who loves online shopping the most?

New research – Mobile is key for in-store fashion shoppers

10 New research – Mobile is key for in-store fashion shoppers

New research reveals that fashion and sportswear shoppers no longer identify as an online or in-store customer, 72% prefer to shop both.

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